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Petplan: Pet insurance reviews

4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Very happy

5
Petplan made a difficult year much easier with their help. Really quick response despite there being a backlog because of the pandemic. I will always use petplan Reviewed on: 21st August 2021

Outstanding service

5
Always pay my claims very quickly as I have a dog with on going health conditions, always been helpful and kind when I have called and I just couldn’t ask for a better insurance company! Reviewed on: 21st August 2021

So professional

5
Very quick with dealing with claims been with them over 25 years would not change Reviewed on: 21st August 2021

Very likely

5
Really helpful and completely went through policy telling me the benefits Reviewed on: 21st August 2021

Great company

5
I never had a problem claiming anything, very easy for my vets to deal with them and also, great costumer services. Reviewed on: 20th August 2021

Petplan is just great

5
Excellent care package, gives peace of mind Reviewed on: 20th August 2021

Amazing cover and service

5
Pet Plan have been amazing from start to finish. My claim was assessed and settled very fast, especially considering Covid. Thankyou Petplan Reviewed on: 20th August 2021

Great for all your pets needs !

5
Very helpful when you need to talk about your plan or anything else and when having to make a claim theres never been any problems. Reviewed on: 20th August 2021

Excellent customer service

5
Very friendly helpful staff and they always settle claims in record time. Reviewed on: 20th August 2021

Efficient, effetive, peace of mind

5
Great service, friendly and caring support. Reviewed on: 20th August 2021

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