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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Outstanding service

5
Always pay my claims very quickly as I have a dog with on going health conditions, always been helpful and kind when I have called and I just couldn’t ask for a better insurance company! Reviewed on: 21st August 2021
Emily 's avatar
Emily

So professional

5
Very quick with dealing with claims been with them over 25 years would not change Reviewed on: 21st August 2021
Shirley Fraser's avatar
Shirley Fraser

Very likely

5
Really helpful and completely went through policy telling me the benefits Reviewed on: 21st August 2021
Michael England 's avatar
Michael England

Great company

5
I never had a problem claiming anything, very easy for my vets to deal with them and also, great costumer services. Reviewed on: 20th August 2021
Erika Labat's avatar
Erika Labat

Petplan is just great

5
Excellent care package, gives peace of mind Reviewed on: 20th August 2021
LJR's avatar
LJR

Amazing cover and service

5
Pet Plan have been amazing from start to finish. My claim was assessed and settled very fast, especially considering Covid. Thankyou Petplan Reviewed on: 20th August 2021
carole t's avatar
carole t

Great for all your pets needs !

5
Very helpful when you need to talk about your plan or anything else and when having to make a claim theres never been any problems. Reviewed on: 20th August 2021
kirsten haylings's avatar
kirsten haylings

Excellent customer service

5
Very friendly helpful staff and they always settle claims in record time. Reviewed on: 20th August 2021
Linda Pearse's avatar
Linda Pearse

Efficient, effetive, peace of mind

5
Great service, friendly and caring support. Reviewed on: 20th August 2021
Suzanne 's avatar
Suzanne

Prompt payment....no quibble.

5
I have a G.S.D. with ongoing knee problems....she ruptured her cruciate....had T.P.L.O surgery......rejected the plate and had to have it removed......now monthly Librela injections and PetPlan have been absolutely fantastic.....paying my vet direct to save me....highly recommend them Reviewed on: 20th August 2021
Sally Friendship's avatar
Sally Friendship

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