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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

So professional

5
Very quick with dealing with claims been with them over 25 years would not change Reviewed on: 21st August 2021
Shirley Fraser's avatar
Shirley Fraser

Very likely

5
Really helpful and completely went through policy telling me the benefits Reviewed on: 21st August 2021
Michael England 's avatar
Michael England

Great company

5
I never had a problem claiming anything, very easy for my vets to deal with them and also, great costumer services. Reviewed on: 20th August 2021
Erika Labat's avatar
Erika Labat

Petplan is just great

5
Excellent care package, gives peace of mind Reviewed on: 20th August 2021
LJR's avatar
LJR

Amazing cover and service

5
Pet Plan have been amazing from start to finish. My claim was assessed and settled very fast, especially considering Covid. Thankyou Petplan Reviewed on: 20th August 2021
carole t's avatar
carole t

Great for all your pets needs !

5
Very helpful when you need to talk about your plan or anything else and when having to make a claim theres never been any problems. Reviewed on: 20th August 2021
kirsten haylings's avatar
kirsten haylings

Excellent customer service

5
Very friendly helpful staff and they always settle claims in record time. Reviewed on: 20th August 2021
Linda Pearse's avatar
Linda Pearse

Efficient, effetive, peace of mind

5
Great service, friendly and caring support. Reviewed on: 20th August 2021
Suzanne 's avatar
Suzanne

Prompt payment....no quibble.

5
I have a G.S.D. with ongoing knee problems....she ruptured her cruciate....had T.P.L.O surgery......rejected the plate and had to have it removed......now monthly Librela injections and PetPlan have been absolutely fantastic.....paying my vet direct to save me....highly recommend them Reviewed on: 20th August 2021
Sally Friendship's avatar
Sally Friendship

rubbish service

1
all bad petplan refuse to acknolege emails impossible to reach on phone unless you have hours to spare Reviewed on: 20th August 2021
andy walton's avatar
andy walton

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