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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

rubbish service

1
all bad petplan refuse to acknolege emails impossible to reach on phone unless you have hours to spare Reviewed on: 20th August 2021
andy walton's avatar
andy walton

Putting your pet first always

5
I am so happy to have insured both my cats with Petplan, they always put your pet first. The customer service team are super friendly and helpful and I know having my cats insured with Petplan, my cats will have a happy life as if God forbids something bad happens they are covered. Reviewed on: 20th August 2021
Meriam Gunduz's avatar
Meriam Gunduz

Recommend!!

5
A good trustworthy company to insure you pets with Reviewed on: 20th August 2021
twinkletoes_10@hotmail.co.uk's avatar
[email protected]

Great service

5
Very good cover and always to quick to settle Reviewed on: 20th August 2021
Gary Norman's avatar
Gary Norman

Recommend PetPlan

5
I find PetPlan so easy to set up insurance for my cat, everything is explained so well and there aren't any hidden fees. I would highly recommend them to any family or friends with Pets. Reviewed on: 20th August 2021
Annie's avatar
Annie

Recommended to family and friends

5
One of the few insurance companies that vets agree to accept claims from directly, great service reasonable prices Reviewed on: 20th August 2021
Kim's avatar
Kim

Outstanding

5
Amazing service the call handler was exceptional Reviewed on: 20th August 2021
Rose Anderson's avatar
Rose Anderson

Fantastic at all times.

5
Very knowledgeable and happy to help Reviewed on: 19th August 2021
Julie Lusher's avatar
Julie Lusher

Very reliable

5
I haven't had to make a claim yet but my cousin recommended Petplan she was always very impressed when she made a claim Reviewed on: 19th August 2021
Mrs Joan Buckley's avatar
Mrs Joan Buckley

Great service

5
Needed a couple of times and they have been superb every time Reviewed on: 19th August 2021
Dawn's avatar
Dawn

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