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Petplan: Pet insurance reviews

4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Prompt payment....no quibble.

5
I have a G.S.D. with ongoing knee problems....she ruptured her cruciate....had T.P.L.O surgery......rejected the plate and had to have it removed......now monthly Librela injections and PetPlan have been absolutely fantastic.....paying my vet direct to save me....highly recommend them Reviewed on: 20th August 2021

rubbish service

1
all bad petplan refuse to acknolege emails impossible to reach on phone unless you have hours to spare Reviewed on: 20th August 2021

Putting your pet first always

5
I am so happy to have insured both my cats with Petplan, they always put your pet first. The customer service team are super friendly and helpful and I know having my cats insured with Petplan, my cats will have a happy life as if God forbids something bad happens they are covered. Reviewed on: 20th August 2021

Recommend!!

5
A good trustworthy company to insure you pets with Reviewed on: 20th August 2021

Great service

5
Very good cover and always to quick to settle Reviewed on: 20th August 2021

Recommend PetPlan

5
I find PetPlan so easy to set up insurance for my cat, everything is explained so well and there aren't any hidden fees. I would highly recommend them to any family or friends with Pets. Reviewed on: 20th August 2021

Recommended to family and friends

5
One of the few insurance companies that vets agree to accept claims from directly, great service reasonable prices Reviewed on: 20th August 2021

Outstanding

5
Amazing service the call handler was exceptional Reviewed on: 20th August 2021

Fantastic at all times.

5
Very knowledgeable and happy to help Reviewed on: 19th August 2021

Very reliable

5
I haven't had to make a claim yet but my cousin recommended Petplan she was always very impressed when she made a claim Reviewed on: 19th August 2021

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