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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Excellent pet insurance company

5
Sadly had to claim for my dogs sudden illness but the experience with Petplan was stress free and the claim was handled professionally and sympathetically. Would highly recommend Petplan . Reviewed on: 8th August 2021
louise brydon's avatar
louise brydon

Great support with no fuss.

5
It was nice to have the cost sorted between my vets and the insurance company. All I had to worry about was the payment for the excess. Having a sick animal is bad enough, so their help sorting the finances was exactly what I needed Reviewed on: 8th August 2021
Nicky's avatar
Nicky

Peace of mind for my pet snd myself.

5
Knowing that I am covered for any unfortunate illness my beloved pet may ever have. Reviewed on: 8th August 2021
Anna Wilshin's avatar
Anna Wilshin

petplan peace of mind

5
kittens are always in trouble.. but petplan have been quick and professional when I needed them .everything was done direct with vets I did not have to worry or chase them up.. they were just amazing at my time of need Reviewed on: 8th August 2021
Tina Brown's avatar
Tina Brown

Really good service, with competitive prices

5
Really easy website, documents came really quickly Reviewed on: 8th August 2021
Rachel's avatar
Rachel

The Best pet insurance

5
When my cat was sick I didn’t have to worry about how much it was going To cost. He got the best care money could buy and I only had to pay the excess as PetPlan took care of everything directly with my vet and it was all settled in a week and my cat made a full recovery. Can’t fault it and one less thing to worry about at a stressful time Reviewed on: 8th August 2021
cablecat@gmail.com's avatar
[email protected]

Helpful

5
we have dealt with Pet plan for years and have always had very helpful people helping us if we call with a question and they have all way paid for any claims fast Reviewed on: 8th August 2021
sally 's avatar
sally

Always used Petplan. Great reliable service

5
Insurance for your pets is peace of mind. I am so grateful for it. Reviewed on: 8th August 2021
Claire's avatar
Claire

Petplan is the best insurance for your pets

5
Being with pet plan gives me piece of mind that if anything happened with my pets, I wouldnt have to stress about the money and could focus on them. They are very supportive and help Reviewed on: 7th August 2021
Charlotte Mills 's avatar
Charlotte Mills

Excellent service

5
Wyn was seriously ill just after we had him- he was 8 weeks older and required a major operation. Pet plan were excellent in dealing with this awful situation. The service was excellent and sorted promptly. Reviewed on: 7th August 2021
Sue's avatar
Sue

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