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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

My cat rarely gets ill, but i feel better knowing she is covered.

5
I never thought about insurance that much before, but as my Tifa gets older i want to make sure i am prepared for the worst as i am on a low income, this gives me a way to protect my baby and get peace of mind over her future, thank you Petplan. Reviewed on: 9th August 2021
SlyFox UK's avatar
SlyFox UK

Genuinely caring

5
There’s no problem too small for the people at PetPlan - they genuinely care about your pet and want to help support you to look after them. Reviewed on: 9th August 2021
Georgina 's avatar
Georgina

Quick and ready to help

5
Petplan have always been there when our cats have had any problems and made things as easy as possible to get access to the treatment they need. When my cat was ill and her health went down hill very quickly it was reassuring that the vet's were pleased to know Pet plan were in the insurers as they could be confident necessary treatment would be covered. Reviewed on: 9th August 2021
Danielle Ballard's avatar
Danielle Ballard

Great service

5
Great service. Always friendly and have always been helpful when making an ongoing claim. Paid my claims quick and hassle free. Reviewed on: 9th August 2021
Zoe Weston's avatar
Zoe Weston

Best insurance for pets

5
I have 4 cats and all is has insurance with petplan. Never had any problems especially when it comes to treatment. Easy to claim money back if treatment is more expensive. Won't change my insurance for any other. Reviewed on: 9th August 2021
Brigita Jonaityte's avatar
Brigita Jonaityte

So far so good.

5
Fortunately I have not yet had to claim anything off of my Petplan pet insurance so I cannot give a full review but my experience of them so far has been very good. Reviewed on: 9th August 2021
Dale's avatar
Dale

Was very helpful and caring about my dog

5
Was very pleased I have her insured with the help of the person on phone Reviewed on: 9th August 2021
Lesley bennett's avatar
Lesley bennett

The best around

5
I had a very poorly pet cat Garfield. Unfortunately he had a issue with his thyroid and the treatment was expensive as it included radiation iodine and I was preapard to pay my self,however from the start petplan payed for the treatment and coverd all after care fees aswell. The claiming process was simple,easy and quick. Petplan where sympathetic and I had no issues in claiming. I cant explain how grateful I am to petplan. I highly recommend having pet plan insurance there professional and the process is quick and painless. If you haven't got petplan then you are not with the best. Reviewed on: 9th August 2021
John & Garfield's avatar
John & Garfield

Never a hassle

5
I have never had any issues with this company. They have paid quickly and on time for all my pets. The last thing I want to deal with on top of a sick furry family member is financial issues. Reviewed on: 8th August 2021
mix_watson@yahoo.co.uk's avatar
[email protected]

Can not fault!

5
Pet plan has covered us when the unexpected happened, which helped us focus on getting our beloved cat better rather than worrying about finances! Claims have been paid promptly and commutation has been great. Thank you Petplan Reviewed on: 8th August 2021
Chloe Jacobs's avatar
Chloe Jacobs

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