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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Professional and do what they say

5
I had a problem with My pet dog ... pet plan handled everything so well. Keep it up Reviewed on: 9th August 2021
Ricky Chana's avatar
Ricky Chana

Best Pet Insurer by a mile!

5
As an owner Petplan have been amazing through claims, they communicate well and were very kind when one of my dogs passed away suddenly. They paid out claim very quickly. As a Registered Veterinary Nurse working with Petplan on client claims is a simple process and again clear and easy to deal with. Without doubt the best pet insurance Reviewed on: 9th August 2021
Carena Schmid's avatar
Carena Schmid

Hassle free pet claims

5
Always friendly, reassuring and do what they say Reviewed on: 9th August 2021
Sue Roberts's avatar
Sue Roberts

Very good insurance, I have my dog and cat insured with Pet Plan, if you claim anything they pay very quick.

5
No problem with my claim for my cat, they pay straight away Reviewed on: 9th August 2021
Maria E Ray's avatar
Maria E Ray

Outstanding

5
Easy to contact easy to renew always helpful excellent customer service polite and caring staff Reviewed on: 9th August 2021
Stacey Curtis's avatar
Stacey Curtis

Just what the Vet ordered

5
Helpful friendly, value for money, what more could a pet owner ask for? Reviewed on: 9th August 2021
Graham Jarvis's avatar
Graham Jarvis

Really good pet insurance

5
Claims don’t take long to process and vets are familiar with petplan which makes claims easier to handle Reviewed on: 9th August 2021
Janina Lensing's avatar
Janina Lensing

Satisfied

5
Gives me peace of mind, the vets are happy to take just the excess as they know pet plan are hassle free. Reviewed on: 9th August 2021
Duncan Smith's avatar
Duncan Smith

Excellent service

5
Pet Plan provide an excellent service. Claims are paid within days Reviewed on: 9th August 2021
Sharon Grant's avatar
Sharon Grant

Great work Guys

5
Always on point ! Always kind and considerate a great service Reviewed on: 9th August 2021
Darrell LasQuevas's avatar
Darrell LasQuevas

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