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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Complete Satisfaction

5
We have been insuring with Petplan since 2006. We have looked at alternative providers but there are no comparisons. Yes there is cheaper cover, but there are also lots of exclusions or/and additional fees. We have always found Petplan to provide comprehensive and easy to understand cover. A prime example of this is our beloved Millie, who has been insured with Petplan from a pup, on a Covered For Life® policy. This has covered her recently discovered Cushings Disease/Syndrome and, as well as past dental treatmet and operations on her back legs. They are quick to assess the claims and pay out promptly. It is also easy to access cover details and documentation on-line. For Petplan the old mantra "you get what you pay for" really is true. Reviewed on: 10th August 2021
David Venner's avatar
David Venner

Petplan insurance

4
Great service with helpful people at the end of the phone Reviewed on: 10th August 2021
Ben Harwood's avatar
Ben Harwood

A must for any responsible pet owner.

5
Petplan have always paid out for conditions with their cover for life policy and although they’re one of the most expensive companies they do actually pay out when you need it. Reviewed on: 10th August 2021
Emma Lois's avatar
Emma Lois

Not the cheapest but unbeatable cover

5
Great policy takes the worry out of pet are fees. Reviewed on: 10th August 2021
Philippa Anne Bradley's avatar
Philippa Anne Bradley

a great straightforward way to protect you loved pets

5
a great straightforward way to protect you loved pets, the plans are easy to choose from, they make it easy to understand, the options are perfect to suit your needs and affordability. its great peace of mind to know that my cleo is covered and will be covered for life, hopefully she doesn't develop any health conditions but it brings me peace to know petplan are there to help us and support us if she does. Reviewed on: 10th August 2021
danny ashcroft's avatar
danny ashcroft

Professional and do what they say

5
I had a problem with My pet dog ... pet plan handled everything so well. Keep it up Reviewed on: 9th August 2021
Ricky Chana's avatar
Ricky Chana

Best Pet Insurer by a mile!

5
As an owner Petplan have been amazing through claims, they communicate well and were very kind when one of my dogs passed away suddenly. They paid out claim very quickly. As a Registered Veterinary Nurse working with Petplan on client claims is a simple process and again clear and easy to deal with. Without doubt the best pet insurance Reviewed on: 9th August 2021
Carena Schmid's avatar
Carena Schmid

Hassle free pet claims

5
Always friendly, reassuring and do what they say Reviewed on: 9th August 2021
Sue Roberts's avatar
Sue Roberts

Very good insurance, I have my dog and cat insured with Pet Plan, if you claim anything they pay very quick.

5
No problem with my claim for my cat, they pay straight away Reviewed on: 9th August 2021
Maria E Ray's avatar
Maria E Ray

Outstanding

5
Easy to contact easy to renew always helpful excellent customer service polite and caring staff Reviewed on: 9th August 2021
Stacey Curtis's avatar
Stacey Curtis

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