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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Very good insurance

5
The staff are always friendly and professional Reviewed on: 3rd August 2021
Martindale's avatar
Martindale

The best

5
Everything I needed in cover at good price Reviewed on: 3rd August 2021
Wayne young's avatar
Wayne young

Insurance claim

5
My rabbit Thumper was unwell early July this year and was treated by the vet and they made a direct claim and petplan was very good in paying out my claim within days and then he had to be referred to another vet for further treatment and again this was a direct claim and was payed out fairly quickly also. So thank you petplan for everything. You saved my rabbit Thumper as he had to have his ear amputated and it was a hard road to follow. Reviewed on: 3rd August 2021
Shell Smith's avatar
Shell Smith

Always there for you!

5
Over 30 years I have been with Petplan. They have always been there for me; routine repeat prescriptions through to emergencies and end of life care support. Being alone, their support in my darkest days snd hours has been invaluable. When my “babies” are critically ill or dying, financial worries are the last thing I need. Petplan have always, without exception, over more than 30 years been there for me and my precious ones. Reviewed on: 3rd August 2021
Gabrielle's avatar
Gabrielle

Top notch insurance

5
Petplan gives me peace of mind for my dog's Veterinary needs Reviewed on: 2nd August 2021
Elaine Solomon's avatar
Elaine Solomon

The very best pet insurance

5
I recently had a new kitten, young Charlie turned out to have 2 huge problems needing two major surgeries, Petplan were there for us from the very beginning, the staff are so nice and really understood what we were going through, and with their help and of course our marvellous vets, Charlie is now much better and living life to the full, I had only had the policy a few short weeks before our vets had to submit some quite hefty invoices. Thank you Petplan, you are amazing, I would recommend you to anyone thinking of taking out pet insurance, you are truly the best company around. Reviewed on: 2nd August 2021
Sarah Hand's avatar
Sarah Hand

really like petplan just wish they werent so expensive.

3
They are a great insurance company which cover a wide range of claims and also offer lifetime cover which is great, but I have noticed a huge increase in price over the last couple of years. Reviewed on: 2nd August 2021
Amber's avatar
Amber

Amazing service

5
The team made me feel so welcome with not knowing the breed of my dog to being a rescue dog from Romania they were a great help Reviewed on: 2nd August 2021
Lucy Iredale's avatar
Lucy Iredale

Very Efficient service

5
every time i have put in a claim it gets handled very quickly giving me peace of mind Reviewed on: 2nd August 2021
christine winterbourne's avatar
christine winterbourne

Pet Insurance

5
Very easy to set up and quick response. Reviewed on: 2nd August 2021
mark wyatt's avatar
mark wyatt

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