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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

excellent cover for peace of mind

Reliable, peace of mind, you can trust that Pet plan have it covered. When your pet is ill and difficult decisions need to be made, its good to know that your insurance company is reliable and consistent with it service and support. Reviewed on: 29th July 2021

Battersea Rescue Dog Branston

Covered Treatment Required for Branston my Battersea Rescue Dog in a speedy and efficient manner. Reviewed on: 29th July 2021

Happy

Very easy to set up a new policy for our new puppy Reviewed on: 29th July 2021

incredible as always

They are just the best. Always helpful and super friendly. We would recommend to everyone. Reviewed on: 29th July 2021

The best pet insurance company around

Petplan have always been reliable, proper insurance that you can trust to be open and clear about the cover you have. Peace of mind for my little one! Reviewed on: 29th July 2021

Trustworthy pet insurance that's prepared to go the extra mile

The only pet insurers I trust. The only one I have ever used. The only one that goes that extra mile for you when you need them. Reviewed on: 29th July 2021

Caring and helpful service.

Friendly, efficient, caring and very helpful service. Monthly newsletter is informative, fun and tailored to our pet. Reviewed on: 29th July 2021

Cheap, fair and lots of extras

Best value for money and their payout gives us a lot of confidence and relief. Reviewed on: 29th July 2021

Trusted service

Always a friendly service and quick, hassle free claims when needed. Reviewed on: 29th July 2021

1st class service when you need them most

Petplan were excellent when we needed to claim under our lifetime policy. They have paid and supported our claim when our dog was diagnosed with lymphoma. They have paid the claims for nearly 2 years which meant we had our dog with us for more time than we ever thought. He recently fell out of remission and lymphoma returned, though planned to restart treatment that petplan would have supported unfortunately he was taken ill suddenly and we decided it was time to let him go. When we advised them if his passing they refunded us for the time left up to renewal which surprised me being that they had paid significant amounts on the claim. Throughout petplan are very easy to deal with, have great empathy and are fair and upfront and excellent insurer for all your pet needs. Reviewed on: 28th July 2021

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