Write a review

Go to business site

Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

View other Petplan products

4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

Read all reviews See your review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Great pet insurance

We have diabetic cat, never had any problems with claims, very good at correspondence during claim too, informing us every step of the way. Have recommended to many people@ Reviewed on: 15th July 2023

Fantastic

I've been with petplan for many years with a variety of dogs and cats. Costs are reasonable and every time I've made a claim they have been dealt with quickly and efficiently with no stress for me. Whenever I've had to cancel a policy the staff have been caring and compassionate making all necessary changes quickly to ensure I'm not paying more than I should, making a difficult time just a little easier and less painful Reviewed on: 15th July 2023

Excellent I surance

Been with Petplan over 20 years have been very happy with service Reviewed on: 15th July 2023

Quick and easy to deal with

Petplan are very easy to contact and have always been very quick to pay out on any claims, with excellent communication to keep le updated. Reviewed on: 15th July 2023

Total Peace of Mind for over 25 years!

I've been insuring my beloveds cats and dogs (about 18 rescues over the years) with Petplan for 25 years and it gives me total peace of mind. I always know I am able to get my pets treated by the vet at the first sign of illness. This is especially important with the ever rising vet's charges and general cost of living, and now I am retired and living on a restricted income.. Petplan offer a choice of plans, all providing excellent cover.. I highly recommend Petplan to anyone with pets. Reviewed on: 15th July 2023

Petplan are the very best!!

We have been with Petplan Insurance now for 23 years & we would only ever choose them to provide vital cover for our beloved dogs! Payment is swift, they are very reasonable with every claim & they seem to understand that when your pet is ill & you need their help, its with care & empathy ~ Petplan are simply the best!! Reviewed on: 15th July 2023

First class

Always reliable and no quibble pays out promptly. The security of knowing you are covered.But you get what you pay for Reviewed on: 15th July 2023

Always there when you need them!

All my pets are registered with petplan. I have 3 dogs, 5 cats and 2 rabbits. Whenever any of my pets needs veterinary care I don't worry about the cost as I have never had any issues with making a claim. One of my cats started coughing last year and they paid straight away for her to go to referral for ct scans. Same again for one of my dogs who is currently battling a thymoma. They pay quickly and without question. Any new pets I get go straight onto petplan insurance. Reviewed on: 15th July 2023

Reliable

My 11yr old cocker spaniel, Charlie, has had to have numerous vet visits, 2 incidents were very concerning but knowing that he is insured with Pet Plan means he received the full treatment, giving him the quality of life he deserves. Reviewed on: 15th July 2023

Excellent cover for your pet

Been with Petplan for years. Always experienced excellent service, no quibble claims, promptly paid. Great customer service . Reviewed on: 15th July 2023

Alternative products

Pet Insurance
from E&L 2.50 from 5 reviews
Pet Insurance
from Pet Protect 3.79 from 31 reviews
Pet insurance
from Whistle and Wag 0.00 from 0 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub