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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Excellent

5
Great so far, I haven’t had to claim yet but I receive information emails which are good & very easy to set up. Good price as well. My vet recommended. Reviewed on: 27th August 2019
Angela Aikman's avatar
Angela Aikman

Assured Connection with any problem

5
Had many years of helpful experience with PetPlan Reviewed on: 27th August 2019
Susan Lane's avatar
Susan Lane

100% supportive and reliable

5
I have been using PetPlan for the past five years and whilst there have not been the need for enormous claims being the owner of a pug there have been a few and some unexpected like the time he snorted a grass seed up his non-existent snout! and required surgery PetPlan were reassuring, supportive and definitely made a stressful time easier to manage. I have and will continue to recommend them to any pet owner I speak with. Reviewed on: 27th August 2019
A Deyes's avatar
A Deyes

A plan of care and excellence

5
When our cat was seriously ill a number of years ago and needed several medications, we were grateful to know that our Petplan insurance would cover his veterinary care. Petplan were sympathetic, helpful and enabled us to settle his bills with no problems at a distressing time. We continue to recommend Petplan to our fellow pet parents and have peace of mind for our own cat, Mia. Reviewed on: 27th August 2019
Kay's avatar
Kay

High commendation pet plan

5
It has been great and smooth sailing all the way...very helpful people as well. Reviewed on: 27th August 2019
Jane Dominguez's avatar
Jane Dominguez

Easy claims and prompt payment

5
We have a cat with an overactive thyroid problem. We are able to claim for consultations and medication. This would have been very expensive and we can rely on our Petplan policy to help. Reviewed on: 27th August 2019
M Fielder 's avatar
M Fielder

Excellent service

5
No hassle straight forward set up Reviewed on: 27th August 2019
Carol Dutson's avatar
Carol Dutson

No stress or anxiety for a pet owner or for a loved pet

5
Speedy response and no hassles in making a claim. Any questions easily answered over the phone. Reviewed on: 27th August 2019
Sue Smith's avatar
Sue Smith

Best cover for my furball

5
After a complex, as yet to be diagnosed, health issue with our dog Petplan have absolutely stepped up to the plate and covered his treatment to date without question. Our vet and referral vet were extremely happy to process payments via Petplan. It has been a simple process during a distressing time for all concerned. I’d recommend them without quibble. Reviewed on: 27th August 2019
Paulac73 's avatar
Paulac73

best ever..

5
have my shih-tzu with pet plan for life policy...when she blew a disc in her back they were my life-line...everything from operation to recovery to physio taken care of between pet plan and the hosp and physio...no need for me to stress...just be with izzi....she had physiom for more than a year after too....alls well that ends well tho she back walking and running and playing no meds...brilliant...dont like to think what the story would have been without them....:( Reviewed on: 27th August 2019
Teri Pleace's avatar
Teri Pleace

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