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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Our hour of need

5
My dog has been referred twice to a referral hospital (hopefully never again), I found this an extremely frightening time as Molly is my world. Both times PetPlan was so reassuring and our cover meant all we needed to worry about was Molly. Thank you so much PetPlan. Reviewed on: 27th August 2019
HILS's avatar
HILS

Professional but kind

5
I have 3 cats and 3dogs insured with petplan. I’ve always found them efficient and professional but at the same time very human and kind. They like to chat about the animals and when I had to call after having a dog put to sleep they were so unbelievably kind as if they really knew us. Another dog was recently very ill but they didn’t make a drama out of any of it. Top marks. Reviewed on: 27th August 2019
Janey's avatar
Janey

Paid my vet without the hassle of me doing it

5
I have a 10 month old gsd who was diagnosed with hpd at 7 months shes on painkillers had x rays and medication no problems at all with payments to the vet Reviewed on: 27th August 2019
Amanda Jane Manson's avatar
Amanda Jane Manson

Straight forward claims with no fuss

5
During a very stressful time nearly losing my lab I knew all was being done for him without having to worry about the costs which I could not have done without petplan Reviewed on: 27th August 2019
Colin weir's avatar
Colin weir

why I'd recomend Pet Plan

5
I've never had any problem with Pet Plan paying any of my claims. I have been using Pet Plan for 20 + yrs. They have also paid my claims directly to my vets. Reviewed on: 27th August 2019
Georgina Shackleton's avatar
Georgina Shackleton

Peace of mind guaranteed

5
Having a dog with epilepsy can be worrying not just because of the condition but the cost of vetinary care is a real concern. Having insurance cover with Petplan has provided peace of mind that his needs will be tended to and I don't have to worry about cost before accepting treatment. Petplan have been amazing and completely supportive throughout, I cannot recommend them highly enough. Thank you Petplan! Reviewed on: 27th August 2019
Jac's avatar
Jac

Great service

4
Always a friendly professional service when speaking to customer service. Claims paid directly to the vet making the process stress free Reviewed on: 27th August 2019
Beverley 's avatar
Beverley

Petplan the only Pet Insurance You Can Rely On

5
Petplan have always covered each of my pets’ problems. I know that whenever any of my cats are ill I don’t have the additional worry of whether my claim will be paid. They are so reliable that my vets do not request payment beforehand and Petplan are the only company they will claim directly from as they are confident they will cover the costs. I wouldn’t use any other Pet Insurance company. Reviewed on: 27th August 2019
Michelle Shaw's avatar
Michelle Shaw

No worries with pet plan

5
Rueben is now 12 yrs old . When I got him at 11weeks , didn’t know he was going to be a poorly dog . But with pet plan that has taken the worry out of expensive vet bills . Reviewed on: 27th August 2019
Denise inci's avatar
Denise inci

Such good care at a stressful time

4
For the first time I had to make a claim. Petplan dealt with everything quickly, efficiently and with great care. It helped me get through a difficult time. Reviewed on: 27th August 2019
Jane's avatar
Jane

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