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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Peace of mind guaranteed

Having a dog with epilepsy can be worrying not just because of the condition but the cost of vetinary care is a real concern. Having insurance cover with Petplan has provided peace of mind that his needs will be tended to and I don't have to worry about cost before accepting treatment. Petplan have been amazing and completely supportive throughout, I cannot recommend them highly enough. Thank you Petplan! Reviewed on: 27th August 2019

Great service

Always a friendly professional service when speaking to customer service. Claims paid directly to the vet making the process stress free Reviewed on: 27th August 2019

Petplan the only Pet Insurance You Can Rely On

Petplan have always covered each of my pets’ problems. I know that whenever any of my cats are ill I don’t have the additional worry of whether my claim will be paid. They are so reliable that my vets do not request payment beforehand and Petplan are the only company they will claim directly from as they are confident they will cover the costs. I wouldn’t use any other Pet Insurance company. Reviewed on: 27th August 2019

No worries with pet plan

Rueben is now 12 yrs old . When I got him at 11weeks , didn’t know he was going to be a poorly dog . But with pet plan that has taken the worry out of expensive vet bills . Reviewed on: 27th August 2019

Such good care at a stressful time

For the first time I had to make a claim. Petplan dealt with everything quickly, efficiently and with great care. It helped me get through a difficult time. Reviewed on: 27th August 2019

Cost-effective & efficient

My cat developed cystitis and need several courses of medication, blood tests & to be admitted & put on a drip for a day. The vet had the appropriate claim form in the surgery, which made everything so easy. Reviewed on: 27th August 2019

Great service and always happy to help

We have been with petplan for a while now for both our rabbits and dog. Petplan have always been on the other end of the phone to help with any queries. We had to make claims for one of our rabbits who sadley died and a claim for our puppy. Without petplan we would have been in abit of a predicament money wise. Reviewed on: 27th August 2019

Reliable and reassuring

We have had to make two claims so far for unrelated health problems, and both times our claim was processed easily and without any issues. I have also always experienced great customer support when I've needed to call them with a question. Happy to use such a reliable insurer! Reviewed on: 27th August 2019

Why every pet owner should choose Petplan.

Have had and still have many pets insured with Petplan. All genuine claims or questions with regard to policies are handled by knowledgable and, if needs be, very sensitive staff. Would recommend to absolutely everyone looking for pet insurance. Reviewed on: 27th August 2019

Great service

They pay out quickly, don’t put up the premium after an illness, payment is made direct to the vet or to my bank account and have a good communication regime when claiming. Reviewed on: 27th August 2019

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Petplan: Pet insurance reviews

100% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2342)

Peace of mind guaranteed

Great service

Petplan the only Pet Insurance You Can Rely On

No worries with pet plan

Such good care at a stressful time

Cost-effective & efficient

Great service and always happy to help

Reliable and reassuring

Why every pet owner should choose Petplan.

Great service

Review Petplan: Pet insurance now

Join Smart Money People

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