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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Cost-effective & efficient

5
My cat developed cystitis and need several courses of medication, blood tests & to be admitted & put on a drip for a day. The vet had the appropriate claim form in the surgery, which made everything so easy. Reviewed on: 27th August 2019
Chris's avatar
Chris

Great service and always happy to help

5
We have been with petplan for a while now for both our rabbits and dog. Petplan have always been on the other end of the phone to help with any queries. We had to make claims for one of our rabbits who sadley died and a claim for our puppy. Without petplan we would have been in abit of a predicament money wise. Reviewed on: 27th August 2019
Natalie's avatar
Natalie

Reliable and reassuring

5
We have had to make two claims so far for unrelated health problems, and both times our claim was processed easily and without any issues. I have also always experienced great customer support when I've needed to call them with a question. Happy to use such a reliable insurer! Reviewed on: 27th August 2019
Emily's avatar
Emily

Why every pet owner should choose Petplan.

5
Have had and still have many pets insured with Petplan. All genuine claims or questions with regard to policies are handled by knowledgable and, if needs be, very sensitive staff. Would recommend to absolutely everyone looking for pet insurance. Reviewed on: 27th August 2019
S Floyd's avatar
S Floyd

Great service

5
They pay out quickly, don’t put up the premium after an illness, payment is made direct to the vet or to my bank account and have a good communication regime when claiming. Reviewed on: 27th August 2019
Florence's avatar
Florence

Help when you need it most.

5
Like many people Ive grumbled at the cost of pet insurance over the years but I don't know where I would have been this past year without it. Petplan have always covered my pets skin allergy treatment over the years, but this year he needed two cruciate ligament ops plus one adjustment. My policy covered a massive chunk of it and both myself and my furry pal are so grateful. With Petplan my vets could claim directly without the need for me to fill in paperwork. Claims are dealt with quickly and You can track your claim progress on line which is really helpful. Customer care staff are also really helpful and friendly. Ill never again grumble about the cost as its a cost worth paying for peace of mind. Reviewed on: 27th August 2019
Ann-Marie's avatar
Ann-Marie

Pet plan is the best

5
Pet plan has always paid me back my vets bills with no quibble, they are very professional and I very much recommend them to everyone for ease of animal insurance Reviewed on: 27th August 2019
Catherine Cook's avatar
Catherine Cook

Time is precious

5
Our beloved cat has an awful year. Firstly diagnosed with hyperthyroidism, treated with no queries or delays. Discharged completely cured. Five days later, diagnosed with stomach cancer. Had two rounds of chemo, was doing well but then he suffered a stroke and passed away. Nature can be cruel and my heart is shattered but the one thing I’ve not had to worry about is my PetPlan insurance cover. They’ve been efficient and supportive every step of the way and the time we had was precious and I’m grateful we had some extra time with Timmy. Reviewed on: 27th August 2019
Victoria 's avatar
Victoria

Very helpful emails sent regularly.

5
A few things have been covered which directly help me understand what might be affected nd my puss and some things dead to help him. Reviewed on: 27th August 2019
E Fraser's avatar
E Fraser

Elbow dysplasia operation

5
Following surgery for elbow dysplasia and stem cell treatment petplan paid the vet direct. There is never any delay with getting the payments when we have been to our local vet.would not consider any other pet insurance Reviewed on: 27th August 2019
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Linda Klonowski

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