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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Does Exactly What It Says on the Policy

5
I once tried a different pet insurance company but after my vet expressed concern I switched back. Petplan gives me piece of mind. Having 3 of one of the rarest breeds I need to know that should it become necessary Petplan will be on hand to help Reviewed on: 27th August 2019
Sally Dignam's avatar
Sally Dignam

Fabulous, wouldn't be without it!

5
My cat became critically ill very very quickly, it was extremely stressful for myself and my husband, and of course my poor kitty, but at least I didn't have the worry of 'can i afford this treament' there's no doubt that if I hadn't had petplan insurance, my beloved kitty wouldn't be with us now.. 8 months on and he's full of life, chasing grasshopper's and relaxing in the sun. Thank you for taking the worry out of the finances when treating my best friend pet plan! Reviewed on: 27th August 2019
Jo's avatar
Jo

Great coverage

5
Petplan deal with all claims quickly in my experience. Great company! Reviewed on: 27th August 2019
Jane Daffern's avatar
Jane Daffern

Excellent service

5
My cats have been looked after with petplan. Reviewed on: 27th August 2019
Mrs C's avatar
Mrs C

Hassle free pet insurance

5
Not have had many reason to claim, but when I have had to, it has been hassle free. Reviewed on: 27th August 2019
Joan MacLeod's avatar
Joan MacLeod

Value and reassurance

5
Having previously had a cat with a health condition I know how important insurance can be. Petplan paid out for my previous cat so I'm happy to not have to claim for my current cats but know that Petplan will be paying out for another cat somewhere with a health condition. Reviewed on: 27th August 2019
Cat fan's avatar
Cat fan

Amazing Insurance Company

5
My poor Ollie was viciously attacked at the age of 17 months. Pet Plan were helpful from the beginning, reassuring me that Ollie was covered under his policy and that they would deal with the vet directly so I didn’t have to worry about Vets Bills. Every bill was paid and they even called me up to check on Ollie recovery, going so far as to inform me that if Ollie had any behavioural or psychological issues after his attack they would pay for whatever help he needed. A very considerate and caring company. Reviewed on: 27th August 2019
Mellymomo 's avatar
Mellymomo

excellent

5
Always have exceptional service .Susie has had a few health problems,pet plan has been amazing working along side the vetinary practice. would recommend to all pet owners. Reviewed on: 27th August 2019
Margaret Hawkins's avatar
Margaret Hawkins

Excellent Service

5
I've been with Petplan for eight years for both my horse and my dogs. I have had to make a few claims in that time and each time they have dealt with the claim quickly and efficiently. Thank you Petplan for providing such a great service and making pet ownership much easier. Reviewed on: 27th August 2019
Geri A's avatar
Geri A

Professional, practical, informative and friendly service

5
The telephone operative was extremely professional and talked me through the whole policy ,which one most suited my pet's needs at a price I could afford. Reviewed on: 27th August 2019
Anne Nichol's avatar
Anne Nichol

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