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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Highly professional and competent company

5
The operative was informative and clear - I felt valued as a customer and secure that I understood My policy and what cover it offered and what wasn’t covered- all in all - very thorough and refreshing! Reviewed on: 27th August 2019
Anthony Ward's avatar
Anthony Ward

Comprehensive care and accepted by most vets

4
we chose Petplan because it’s an insurance which most vets happily accept. The premium is higher than most companies but the level of cover and Petplan’s reputation give us peace of mind. Reviewed on: 26th August 2019
Jenjenhawei's avatar
Jenjenhawei

Molly's pet insurance

5
Very helpful when I phoned them about continue Molly's insurance Reviewed on: 26th August 2019
Donna's avatar
Donna

Amazing

5
Quick and easy quote and plan put in place, fantastic web site, from friends experience with a dog that has fits, they couldn’t recommend highly enough, so when we got our puppy it was a no brainier, we went with the best. Reviewed on: 26th August 2019
Julie.'s avatar
Julie.

Fast and simple

5
Very fast to give me a quote, gave me all the time I needed to decide Overall the service was spot on Reviewed on: 26th August 2019
Mitchell's avatar
Mitchell

Simple but effective

5
Easy to apply and very comprehensive cover. Reviewed on: 26th August 2019
kay staple's avatar
kay staple

Fantastic service

5
We have been with Pet plan about 25 yrs and have always had fantastic service from you . When ever our animals have been ill we never worry about the expense as we know it will be covered . Reviewed on: 26th August 2019
Sarah Brown's avatar
Sarah Brown

Brilliant insurance

5
Lots of insurance sites had good quotes but there always seemed to be “loopholes”, with a dachshund who's breed is prone to back problems I was very concerned about the right cover! After researching procedural costs I discovered if she ever needed an operation it could cost up to 7,000 with many companies misguiding me to ones that only were for 3-5,000. Furthermore, lots of insurance companies only pay out for an illness once and then refuse - this concerned me greatly! Pet plan offered the perfect solution! A 12,000 policy that meant no matter what she was covered for life even if the same illness returned year after year! Reviewed on: 25th August 2019
Sophie Batstone's avatar
Sophie Batstone

Awesomely easy and a pleasure talk to the operators

5
All good awesome . The operators are well in touch with the relevant info they are friendly and polite and was left very satisfied with the service . Reviewed on: 25th August 2019
Mark Shaw's avatar
Mark Shaw

Expensive, but you get what you pay for.

5
I have 2 x dogs and pay approx £80 per month insurance for them. It is expensive compared to other providers. But I did make a claim last year for my husky - and pet plan paid out direct to the vet so I didn't have to front this cost on my credit card. And it was simple and hassle free. I like knowing I can say yes to their treatment without checking the bank. Reviewed on: 25th August 2019
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Kerry Carmichael

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