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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
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Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Simple but effective

5
Easy to apply and very comprehensive cover. Reviewed on: 26th August 2019
kay staple's avatar
kay staple

Fantastic service

5
We have been with Pet plan about 25 yrs and have always had fantastic service from you . When ever our animals have been ill we never worry about the expense as we know it will be covered . Reviewed on: 26th August 2019
Sarah Brown's avatar
Sarah Brown

Brilliant insurance

5
Lots of insurance sites had good quotes but there always seemed to be “loopholes”, with a dachshund who's breed is prone to back problems I was very concerned about the right cover! After researching procedural costs I discovered if she ever needed an operation it could cost up to 7,000 with many companies misguiding me to ones that only were for 3-5,000. Furthermore, lots of insurance companies only pay out for an illness once and then refuse - this concerned me greatly! Pet plan offered the perfect solution! A 12,000 policy that meant no matter what she was covered for life even if the same illness returned year after year! Reviewed on: 25th August 2019
Sophie Batstone's avatar
Sophie Batstone

Awesomely easy and a pleasure talk to the operators

5
All good awesome . The operators are well in touch with the relevant info they are friendly and polite and was left very satisfied with the service . Reviewed on: 25th August 2019
Mark Shaw's avatar
Mark Shaw

Expensive, but you get what you pay for.

5
I have 2 x dogs and pay approx £80 per month insurance for them. It is expensive compared to other providers. But I did make a claim last year for my husky - and pet plan paid out direct to the vet so I didn't have to front this cost on my credit card. And it was simple and hassle free. I like knowing I can say yes to their treatment without checking the bank. Reviewed on: 25th August 2019
Kerry Carmichael's avatar
Kerry Carmichael

Great

5
I've had nothing but good experiences using pet plan for my two bunnies. I will always reccomend to friends and family. Reviewed on: 25th August 2019
Jennifer 's avatar
Jennifer

Great service

5
Great customer service, caring of my pet true animal lovers. Quick at paying out and have always done so for my boy and his many issues of late. Wouldn’t want to go anywhere else. Reviewed on: 25th August 2019
Pauline McLaughlin's avatar
Pauline McLaughlin

Pet plan, Perfection without worry.

5
I've been with pet plan, for over 20 years, with not one tiny complaint, I've had a couple of huge bills and quite a few small ones, and very reassuring to know, my horses are covered, from the last hairs on their ears, to the long ones on their tails. Reviewed on: 25th August 2019
Gail Smith 's avatar
Gail Smith

Highly recommend

5
Although we have not had to use our pet insurance (touch wood) we feel the prices are great and we feel secure knowing that our little fur baby is protected by the best. Reviewed on: 24th August 2019
Cherie Setchell's avatar
Cherie Setchell

Simply the best

5
Fast and easy to understand . With no problems Reviewed on: 24th August 2019
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Pete Beverley

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