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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Excellent

5
Excellent and highly supportive Reviewed on: 24th August 2019
Clare's avatar
Clare

Excellent service

5
I have used pet plan for both horses and dogs and have had to make several claims over the years. Not once have we encountered any problems with the claim process. Every member of staff is polite and helpful. I would highly recommend Reviewed on: 24th August 2019
Julie Norris 's avatar
Julie Norris

Great plans

5
Get multiple pet plans cheap price lots of cover Reviewed on: 24th August 2019
Helena's avatar
Helena

Great cover at a great price!

5
Friendly and efficient customer service. Reasonable prices and great service all ‘round Reviewed on: 24th August 2019
Julie Bestwick's avatar
Julie Bestwick

Very good company

5
I have been with pet plan a few years and when I needed they were fantastic would highly recommend Reviewed on: 24th August 2019
Sue Shutler's avatar
Sue Shutler

Excellent service!

5
Excellent service and extremely helpful advisors. Everyone at Petplan has been fantastic to tailor the cover to my pets needs and has been very phone friendly. They have helped me with any queries with an excellent and efficient service. Thank you. Reviewed on: 23rd August 2019
Fran Louise Wilkins's avatar
Fran Louise Wilkins

Fantastic customer service

5
One of the rare occasions where I’ve phoned a company and truly felt listened to. It was obvious the agent cared about getting us the right plan and took the time to do extra research for us. She was fabulous and I can’t praise her highly enough. Reviewed on: 23rd August 2019
K's avatar
K

Very good

5
They help you with everything and I will make sure my family and friends will use them Reviewed on: 23rd August 2019
Kirstie 's avatar
Kirstie

professional, friendly, helpful

5
Easy to do , I applied online, goes out once a month, no problems so far. Reviewed on: 23rd August 2019
Helen Marsh's avatar
Helen Marsh

Great company

5
Petplan have paid out over £10,000 so far in total for my dog who is my world. They're easy to deal with staff are friendly and helpful. They paid out straight away every time. It's great that they deal directly with my vet and pay them directly so I don't have to worry about finding the money to pay. Yes it's probably more expensive than some others but at the end of the day my dogs life was saved and I didn't have the extra stress of how I'm going to pay it. When your pet is being rushed to hospital it's good to not have that financial worry it was so easy to give petplan a quick ring and give permission for them to deal with my vet then they did the rest I didn't have to worry about anything to do with money I could just focus on getting my boy better. I'm so glad I got my dog insured and so far I'm glad I went with petplan thank you Reviewed on: 23rd August 2019
Katherine's avatar
Katherine

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