Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2343)

Simply the best

5
Fast and easy to understand . With no problems Reviewed on: 24th August 2019
Pete Beverley's avatar
Pete Beverley

Excellent

5
Excellent and highly supportive Reviewed on: 24th August 2019
Clare's avatar
Clare

Excellent service

5
I have used pet plan for both horses and dogs and have had to make several claims over the years. Not once have we encountered any problems with the claim process. Every member of staff is polite and helpful. I would highly recommend Reviewed on: 24th August 2019
Julie Norris 's avatar
Julie Norris

Great plans

5
Get multiple pet plans cheap price lots of cover Reviewed on: 24th August 2019
Helena's avatar
Helena

Great cover at a great price!

5
Friendly and efficient customer service. Reasonable prices and great service all ‘round Reviewed on: 24th August 2019
Julie Bestwick's avatar
Julie Bestwick

Very good company

5
I have been with pet plan a few years and when I needed they were fantastic would highly recommend Reviewed on: 24th August 2019
Sue Shutler's avatar
Sue Shutler

Excellent service!

5
Excellent service and extremely helpful advisors. Everyone at Petplan has been fantastic to tailor the cover to my pets needs and has been very phone friendly. They have helped me with any queries with an excellent and efficient service. Thank you. Reviewed on: 23rd August 2019
Fran Louise Wilkins's avatar
Fran Louise Wilkins

Fantastic customer service

5
One of the rare occasions where I’ve phoned a company and truly felt listened to. It was obvious the agent cared about getting us the right plan and took the time to do extra research for us. She was fabulous and I can’t praise her highly enough. Reviewed on: 23rd August 2019
K's avatar
K

Very good

5
They help you with everything and I will make sure my family and friends will use them Reviewed on: 23rd August 2019
Kirstie 's avatar
Kirstie

professional, friendly, helpful

5
Easy to do , I applied online, goes out once a month, no problems so far. Reviewed on: 23rd August 2019
Helen Marsh's avatar
Helen Marsh

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill