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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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1%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Great company

5
Petplan have paid out over £10,000 so far in total for my dog who is my world. They're easy to deal with staff are friendly and helpful. They paid out straight away every time. It's great that they deal directly with my vet and pay them directly so I don't have to worry about finding the money to pay. Yes it's probably more expensive than some others but at the end of the day my dogs life was saved and I didn't have the extra stress of how I'm going to pay it. When your pet is being rushed to hospital it's good to not have that financial worry it was so easy to give petplan a quick ring and give permission for them to deal with my vet then they did the rest I didn't have to worry about anything to do with money I could just focus on getting my boy better. I'm so glad I got my dog insured and so far I'm glad I went with petplan thank you Reviewed on: 23rd August 2019
Katherine's avatar
Katherine

Very quick and helpful company for horse insurance

5
Petplan have paid out on my new horse who has injured himself during our first year together. Very easy and efficient. I have insured both my horses and my cat through them. I transferred to Petplan as they also insure horses aged 20-25 for illness which many other companies do not. Happily, my 23 year old is still going strong Reviewed on: 22nd August 2019
Ellie's avatar
Ellie

Fast reliable service

5
Having pet plan initially for my dog who unfortunately has needed treatment since he was a puppy and i have found pet plan insurance to be reliable, hassle free service which does what it promised without a dramatic increase in policy. So when i was offered the 4 weeks free for my kitten i was happy to then have a quote and protect the kitten as well with a lifetime policy safe in the knowledge if he needed treatment he would undoubtedly receive the same service as my dog does. I was also pleased to receive a discount as I already had an existing policy in place. Its nice to have peace of mind that the pets are protected. Reviewed on: 22nd August 2019
Leanne 's avatar
Leanne

Fantastic!

5
Easy to use great service good website quick and simple Reviewed on: 22nd August 2019
Luke Crampton's avatar
Luke Crampton

miss A Thompson

5
Not been with petplan for long lovely customer service very understanding .and helpfull regards to my dog rory who needed treatment. Reviewed on: 22nd August 2019
Miss A Thompson's avatar
Miss A Thompson

Hassle free peace of mind

5
Always had excellent service from this company, feel confident that they are able to help during periods of pet health crises. Reviewed on: 22nd August 2019
Nigel Griffiths 's avatar
Nigel Griffiths

Best there is

5
I have been with you at the beginning by 2 months of you starting, service is great very quick to help and explaining what you offer is good, I have sent so many people to you over the years I have lost count. Reviewed on: 22nd August 2019
Pat Oborn's avatar
Pat Oborn

They have made owning an accident prone horse that bit easier!

5
I own a thoroughbred, who by even the vets own admission is special. You name it, hes done it, from broken poll, to broken sinus bone to standing on a rather large screw and pretty much everything in-between. Petplan have always paid and made owning Charlie that little bit easier! Reviewed on: 22nd August 2019
Tarryn Volker's avatar
Tarryn Volker

best pet insurance provider

5
can't praise petplan staff enough .... all very straight forward to deal with - and great with paying claims.. give me peace of mind Reviewed on: 22nd August 2019
bernice's avatar
bernice

Pet plan great for all.

5
I have always believed in pet plan for my animals and they have been very helpful. Reviewed on: 22nd August 2019
Agnes Lovatt 's avatar
Agnes Lovatt

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