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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
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Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Very quick and helpful company for horse insurance

5
Petplan have paid out on my new horse who has injured himself during our first year together. Very easy and efficient. I have insured both my horses and my cat through them. I transferred to Petplan as they also insure horses aged 20-25 for illness which many other companies do not. Happily, my 23 year old is still going strong Reviewed on: 22nd August 2019
Ellie's avatar
Ellie

Fast reliable service

5
Having pet plan initially for my dog who unfortunately has needed treatment since he was a puppy and i have found pet plan insurance to be reliable, hassle free service which does what it promised without a dramatic increase in policy. So when i was offered the 4 weeks free for my kitten i was happy to then have a quote and protect the kitten as well with a lifetime policy safe in the knowledge if he needed treatment he would undoubtedly receive the same service as my dog does. I was also pleased to receive a discount as I already had an existing policy in place. Its nice to have peace of mind that the pets are protected. Reviewed on: 22nd August 2019
Leanne 's avatar
Leanne

Fantastic!

5
Easy to use great service good website quick and simple Reviewed on: 22nd August 2019
Luke Crampton's avatar
Luke Crampton

miss A Thompson

5
Not been with petplan for long lovely customer service very understanding .and helpfull regards to my dog rory who needed treatment. Reviewed on: 22nd August 2019
Miss A Thompson's avatar
Miss A Thompson

Hassle free peace of mind

5
Always had excellent service from this company, feel confident that they are able to help during periods of pet health crises. Reviewed on: 22nd August 2019
Nigel Griffiths 's avatar
Nigel Griffiths

Best there is

5
I have been with you at the beginning by 2 months of you starting, service is great very quick to help and explaining what you offer is good, I have sent so many people to you over the years I have lost count. Reviewed on: 22nd August 2019
Pat Oborn's avatar
Pat Oborn

They have made owning an accident prone horse that bit easier!

5
I own a thoroughbred, who by even the vets own admission is special. You name it, hes done it, from broken poll, to broken sinus bone to standing on a rather large screw and pretty much everything in-between. Petplan have always paid and made owning Charlie that little bit easier! Reviewed on: 22nd August 2019
Tarryn Volker's avatar
Tarryn Volker

best pet insurance provider

5
can't praise petplan staff enough .... all very straight forward to deal with - and great with paying claims.. give me peace of mind Reviewed on: 22nd August 2019
bernice's avatar
bernice

Pet plan great for all.

5
I have always believed in pet plan for my animals and they have been very helpful. Reviewed on: 22nd August 2019
Agnes Lovatt 's avatar
Agnes Lovatt

Great Insurance!

5
From beginning to end setting up this insurance has been straight forward. The website is easy to follow and the staff are very informative and helpful. Reviewed on: 22nd August 2019
Mother0fDragons's avatar
Mother0fDragons

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