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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (2346 reviews)

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4.66

Based on 2,346 reviews, last reviewed 20th Jul 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience.

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Petplan Pet insurance reviews (2346)

Excellent service!

Excellent service and extremely helpful advisors. Everyone at Petplan has been fantastic to tailor the cover to my pets needs and has been very phone friendly. They have helped me with any queries with an excellent and efficient service. Thank you. Reviewed on: 23rd August 2019

Fantastic customer service

One of the rare occasions where I’ve phoned a company and truly felt listened to. It was obvious the agent cared about getting us the right plan and took the time to do extra research for us. She was fabulous and I can’t praise her highly enough. Reviewed on: 23rd August 2019

Very good

They help you with everything and I will make sure my family and friends will use them Reviewed on: 23rd August 2019

professional, friendly, helpful

Easy to do , I applied online, goes out once a month, no problems so far. Reviewed on: 23rd August 2019

Great company

Petplan have paid out over £10,000 so far in total for my dog who is my world. They're easy to deal with staff are friendly and helpful. They paid out straight away every time. It's great that they deal directly with my vet and pay them directly so I don't have to worry about finding the money to pay. Yes it's probably more expensive than some others but at the end of the day my dogs life was saved and I didn't have the extra stress of how I'm going to pay it. When your pet is being rushed to hospital it's good to not have that financial worry it was so easy to give petplan a quick ring and give permission for them to deal with my vet then they did the rest I didn't have to worry about anything to do with money I could just focus on getting my boy better. I'm so glad I got my dog insured and so far I'm glad I went with petplan thank you Reviewed on: 23rd August 2019

Very quick and helpful company for horse insurance

Petplan have paid out on my new horse who has injured himself during our first year together. Very easy and efficient. I have insured both my horses and my cat through them. I transferred to Petplan as they also insure horses aged 20-25 for illness which many other companies do not. Happily, my 23 year old is still going strong Reviewed on: 22nd August 2019

Fast reliable service

Having pet plan initially for my dog who unfortunately has needed treatment since he was a puppy and i have found pet plan insurance to be reliable, hassle free service which does what it promised without a dramatic increase in policy. So when i was offered the 4 weeks free for my kitten i was happy to then have a quote and protect the kitten as well with a lifetime policy safe in the knowledge if he needed treatment he would undoubtedly receive the same service as my dog does. I was also pleased to receive a discount as I already had an existing policy in place. Its nice to have peace of mind that the pets are protected. Reviewed on: 22nd August 2019

Fantastic!

Easy to use great service good website quick and simple Reviewed on: 22nd August 2019

miss A Thompson

Not been with petplan for long lovely customer service very understanding .and helpfull regards to my dog rory who needed treatment. Reviewed on: 22nd August 2019

Hassle free peace of mind

Always had excellent service from this company, feel confident that they are able to help during periods of pet health crises. Reviewed on: 22nd August 2019

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View resource hub

Petplan: Pet insurance reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2346)

Excellent service!

Fantastic customer service

Very good

professional, friendly, helpful

Great company

Very quick and helpful company for horse insurance

Fast reliable service

Fantastic!

miss A Thompson

Hassle free peace of mind

Review Petplan: Pet insurance now

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