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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Best pet insurance

4
Always pay out & premiums stay affordable throughout pets lifetime. Reviewed on: 21st August 2019
Stephney Rae Higham's avatar
Stephney Rae Higham

Best Insurance

5
Brilliant insurer, good cover and great customer service. Never a problem with your claim, always pays out promptly. Reviewed on: 21st August 2019
Peter Dolby's avatar
Peter Dolby

Petplan

5
Excellent customer service friendly and helpful Reviewed on: 21st August 2019
Clair Louise Burden's avatar
Clair Louise Burden

Full life cover

5
Excellent service and very good policy cover. Reviewed on: 21st August 2019
Marilyn Dawson's avatar
Marilyn Dawson

Excellent

5
Easy to sign up to and friendly helpful staff and good telephone manner Reviewed on: 21st August 2019
Karen Yeates's avatar
Karen Yeates

Fair price for a good service

5
Fair price for a good service and very helpful customer service team Reviewed on: 21st August 2019
Martin Clements's avatar
Martin Clements

Happy chappy

5
Happy chappyI found it easy to purchase and got exactly the right insurance for my new puppy Reviewed on: 20th August 2019
Steve Lynas's avatar
Steve Lynas

Worry free insurance

5
Last year my cat needed lots of tests to determine what was causing his rapid shallow breathing. I was concerned as the cost was estimated to be over £3000. He was scanned at Medivet in Hendon via my local Medivet in Oxted. I needn't have worried as my vet was happy to deal with Petplan directly as they make it so easy and are always relaible , I was ony required to pay the excess of £95. Bydealing the Vet directly I didn't need to worry about having to find the moneyto pay the whole bill. A great weight off my mind. I wouldn't use anyone else now. Thank you Petplan Reviewed on: 20th August 2019
Wendy Longman's avatar
Wendy Longman

The right cover

5
The best cover for your dog, the right price & great customer service Reviewed on: 20th August 2019
Derek's avatar
Derek

All round satisfaction.

5
Very happy when dealing with PetPlan. Staff are helpful, polite, knowledgeable and a pleasure to speak with. Policy contains everything I required to insurance my dog. Reviewed on: 20th August 2019
Jackie Collett's avatar
Jackie Collett

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