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Petplan: Pet insurance reviews

4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Great Insurance!

5
From beginning to end setting up this insurance has been straight forward. The website is easy to follow and the staff are very informative and helpful. Reviewed on: 22nd August 2019

Best pet insurance

4
Always pay out & premiums stay affordable throughout pets lifetime. Reviewed on: 21st August 2019

Best Insurance

5
Brilliant insurer, good cover and great customer service. Never a problem with your claim, always pays out promptly. Reviewed on: 21st August 2019

Petplan

5
Excellent customer service friendly and helpful Reviewed on: 21st August 2019

Full life cover

5
Excellent service and very good policy cover. Reviewed on: 21st August 2019

Excellent

5
Easy to sign up to and friendly helpful staff and good telephone manner Reviewed on: 21st August 2019

Fair price for a good service

5
Fair price for a good service and very helpful customer service team Reviewed on: 21st August 2019

Happy chappy

5
Happy chappyI found it easy to purchase and got exactly the right insurance for my new puppy Reviewed on: 20th August 2019

Worry free insurance

5
Last year my cat needed lots of tests to determine what was causing his rapid shallow breathing. I was concerned as the cost was estimated to be over £3000. He was scanned at Medivet in Hendon via my local Medivet in Oxted. I needn't have worried as my vet was happy to deal with Petplan directly as they make it so easy and are always relaible , I was ony required to pay the excess of £95. Bydealing the Vet directly I didn't need to worry about having to find the moneyto pay the whole bill. A great weight off my mind. I wouldn't use anyone else now. Thank you Petplan Reviewed on: 20th August 2019

The right cover

5
The best cover for your dog, the right price & great customer service Reviewed on: 20th August 2019

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