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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Kind and helpful

5
First time I have claimed. Very kind. Explained everything and understood how distressing the situation can be when pets are ill. A simple process and very quick. Reviewed on: 16th August 2019
Catherine Parkes 's avatar
Catherine Parkes

Always 5 star service!

5
I’ve been with Petplan for decades.I don’t shop around-they are simply the best.When you are super stressed because your beloved dog is ill there’s no fussing-they simply sort things out for you with the vet.When my last dog was very old there was no hesitation in paying for acupuncture to help him.And of course those little touches which show they care like a letter/email of condolence when they sadly leave.This year I even got a beautiful bouquet on my 60 th birthday!Im in several dog sites on Facebook and recommend them daily-truly excellent service Reviewed on: 16th August 2019
Carol's avatar
Carol

..

4
Customer service was really good when cancelling plan for my pet who died they were very nice to me and was caring towards me and done it, not got all stars as still waiting for the operation claim To get done. Reviewed on: 16th August 2019
Karla's avatar
Karla

always helpful

5
always have paid up when needed, not the cheapest, but not most expensive either. Can always answer any queries you may have Reviewed on: 16th August 2019
Helen Marsh's avatar
Helen Marsh

I trust them and really good insurer!

5
Petplan was recommended by friends and family and also my vets. It’s reputable and Whilst I have never had to claim (good news for Loki hehe), the whole process of setting up a policy for him was super easy, I had all the info to hand I could need to make my decision and the site navigated really nicely! Thank you! Reviewed on: 16th August 2019
Hayley Gronow's avatar
Hayley Gronow

I have trusted Petplan to care for my pets since 1984

5
I have had Petplan equine, dog and cat policies since 1984. They are the best in the business and I wouldn’t go with anyone else. Reviewed on: 16th August 2019
Petplan devotee's avatar
Petplan devotee

simply the best

5
Have insured my dog with them since he was 8 weeks old. They've been excellent in paying out very quickly whenever I've claimed and I've claimed a lot since he has very serious health issues, they've also not overcharged with the yearly premiums. Can't fault them. Reviewed on: 16th August 2019
Archie Maisey's avatar
Archie Maisey

Excellent

5
Petplan are excellent. I've had both my dogs with Petplan since pups. Sadly i've had more than my fair share of claims which have all been dealt with very swiftly with no quibble with the money back in my account in around a week. Highly recommend Petplan. Reviewed on: 16th August 2019
Jackie Dunbar's avatar
Jackie Dunbar

overall process was easy to complete

4
I found it very easy to find the policy that was suitable for my dog at a very competitive price the policy documents were very compact ad easy to understand Reviewed on: 15th August 2019
alan knott's avatar
alan knott

Simple and direct

5
I appreciated how simple and easy the process was, I received a good first quote, lifetime insurance was the winning factor! Reviewed on: 15th August 2019
Gwen's avatar
Gwen

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