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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Cover you can rely on

5
Petplan provides us with an excellent level of cover. They have an excellent reputation in the veterinary industry and are reliable enough that most vets are happy to claim from them directly which would help ease the burden of having to find the money to pay for an unexpected large bill. Reviewed on: 15th August 2019
Jay Hill's avatar
Jay Hill

I've claimed thousands

5
My horse has had various problems over the years and I've claimed each time hes had something wrong. from Tendon problems, liver disease and a fractured pedal bone payments were made direct to the vet prompt and through friendly staff. Reviewed on: 1st August 2019
Charlotte's avatar
Charlotte

The purrrfect insurance..

5
I have four cats & they are all insured on a multiple pet plan. It was really easy to set up, add all of my information & compare price & plans. I have had to make a claim twice & both times I felt that the excess was completely fair considering how much the bills were. I had no issues with either claim & I didn’t have to do much at all. I hope that I don’t have to make another claim but I’m confident that if I did, it would be as straight forward & simple as before! A great insurance experience. Reviewed on: 25th July 2019
Charlie Brunton's avatar
Charlie Brunton

Professional and paid out promptly

5
Our lab had a knee op. Insurance paid out in full with no issues - recommended! Reviewed on: 15th July 2019
Abby Parish's avatar
Abby Parish

Invaluable peace-of-mind

5
When our rescue dog Misty became ill with diabetes, and then life-threatening pyometra, PetPlan were incredibly helpful in providing direct payments to the vet. As we are on a low income, we just couldn't afford the almost £7,000 bill for emergency surgery, treatment and aftercare at a specialist Vet Hospital. It's all because of PetPlan insurance that we could afford to see a veterinary ophthalmologist regarding our dog Kimber's rare eye condition. No questions about pay-outs, great over the phone support. Yes you can get cheaper insurance from other companies, but do they cover conditions for life? Do they always pay-out? Do they offer direct payments? And do you feel safe in the knowledge that your pet is protected? Reviewed on: 11th July 2019
MillieKimber's avatar
MillieKimber

Great company

5
Easy to deal with, great product, makes insurance easy Reviewed on: 6th July 2019
LouiseH245's avatar
LouiseH245

Expensive renewal

2
Never had to claim on my insurance of 5 years, yet my renewal becomes significantly more expensive each year!! When questioned, was told I could move elsewhere! Very poor customer service Reviewed on: 23rd September 2018
Ali Gill 's avatar
Ali Gill

Very reliable

5
i have had to claim a few times and revived the payment quickly and easily Reviewed on: 11th September 2018
Sheryl Davis's avatar
Sheryl Davis

Excellent

5
Good communication, great service Reviewed on: 5th September 2018
Sarah's avatar
Sarah

Quick payment

5
Very satisfied at the time the costs are relayed in to my bank account with no hassle ,Takes the wait off your shoulders knowing everything is done what you say you will . Reviewed on: 4th September 2018
Christine miller's avatar
Christine miller

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