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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Invaluable peace-of-mind

5
When our rescue dog Misty became ill with diabetes, and then life-threatening pyometra, PetPlan were incredibly helpful in providing direct payments to the vet. As we are on a low income, we just couldn't afford the almost £7,000 bill for emergency surgery, treatment and aftercare at a specialist Vet Hospital. It's all because of PetPlan insurance that we could afford to see a veterinary ophthalmologist regarding our dog Kimber's rare eye condition. No questions about pay-outs, great over the phone support. Yes you can get cheaper insurance from other companies, but do they cover conditions for life? Do they always pay-out? Do they offer direct payments? And do you feel safe in the knowledge that your pet is protected? Reviewed on: 11th July 2019
MillieKimber's avatar
MillieKimber

Great company

5
Easy to deal with, great product, makes insurance easy Reviewed on: 6th July 2019
LouiseH245's avatar
LouiseH245

Expensive renewal

2
Never had to claim on my insurance of 5 years, yet my renewal becomes significantly more expensive each year!! When questioned, was told I could move elsewhere! Very poor customer service Reviewed on: 23rd September 2018
Ali Gill 's avatar
Ali Gill

Very reliable

5
i have had to claim a few times and revived the payment quickly and easily Reviewed on: 11th September 2018
Sheryl Davis's avatar
Sheryl Davis

Excellent

5
Good communication, great service Reviewed on: 5th September 2018
Sarah's avatar
Sarah

Quick payment

5
Very satisfied at the time the costs are relayed in to my bank account with no hassle ,Takes the wait off your shoulders knowing everything is done what you say you will . Reviewed on: 4th September 2018
Christine miller's avatar
Christine miller

Fantastic company.

5
Petplan have been supporting me with caring for my flatcoated retriever puppy who has been having a challenging time with operations. There are no quibbles about the costs or payments and they always refund the correct amount very timeously. Reviewed on: 4th September 2018
Lindesay's avatar
Lindesay

Excellent as per :-)

5
Never a hassle when needing to claim. Reviewed on: 1st September 2018
Phil 's avatar
Phil

Comprehensive and quickly paid

5
The claim was dealt with by the vet, and was paid within a week. Reviewed on: 1st September 2018
David Adger's avatar
David Adger

The best insurer

5
Pet plan always repay my claim promptly and explain how the payment is made up. Easy to make my claim, easy to renew each year. More expensive than some but always fair on payout. Reviewed on: 1st September 2018
S Rolls's avatar
S Rolls

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