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Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,328 reviews, last reviewed 5th Sep 2025
2900% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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Latest highest rating:

5

brilliant claims process, lovely staff very knowledgeable and friendly staff, quick and hassle free when it comes to claiming Reviewed on: 5th September 2025
Mel's avatar
Mel

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2328)

Fantastic company, so easy to deal with

5
Petplan have been amazing, easy to set up plan, have always paid our claim when submitted in a timely manner. No complaints at all Reviewed on: 29th August 2018
S Hollis's avatar
S Hollis

Amazing service

5
No hassle Worry free Quick response Reviewed on: 29th August 2018
Sue Cantrill's avatar
Sue Cantrill

My Claim

5
A very quick effficient service Reviewed on: 29th August 2018
Tricia Hart's avatar
Tricia Hart

Thank you Petplan.

5
I have only needed to claim on petplan insurance 2/3 times in over 7years. Petplan make it simple to claim and pay money quickly back into my account, which is a blessing at a worrying time. Reviewed on: 29th August 2018
Teddyjayne Edward's avatar
Teddyjayne Edward

Excellent Service

5
Faultless service for over 30 years Reviewed on: 29th August 2018
Gill Barnes 's avatar
Gill Barnes

Excellent Service

5
I have used this company for over 30 years for my Siamese and they never fail to please. Reviewed on: 29th August 2018
Gill Barnes 's avatar
Gill Barnes

Quite simply it's peace of mind

5
My dog has had a rough time this summer but Petplan have been behind me all the way, so I know that we have the best care. He's now on the mend, I hope! but if things happen to go wrong, Petplan are there for us. Reviewed on: 29th August 2018
JULIE MARTIN's avatar
JULIE MARTIN

I have been with Pet Plan for several years now.

5
. As I have been with Pet Plan now for many years I have felt that my claim would be covered which has been a great comfort to me as I am now an old age pensioner and worry about a large vets bill that I wouldn't be able to afford. My darling little dog Poppy is still very ill and having to continue Vets treatment. Thankfully I have an excellent Vet who is treating my lovely little girl with kindness and understanding and of course I have the back up of Pet Plan which is so vital to me. I can't thank Pet Plan enough and hope my lovely little dog and companion will recover. She is a little rescue dog who was going to be put to sleep at 6 weeks old as they thought she was brain damaged. Luckily I have an excellent friend who saved her and brought her to me, I have had her now for 13 years and she has given me such love and companionship over the years. Many thanks to all concerned. Reviewed on: 28th August 2018
Maureen Ward's avatar
Maureen Ward

Awesome

5
I have had nothing but smooth sailing with Petplan. They have paid with no hesitation and have made life so stress free at a time where things are stressful. My cat owes them her life. Reviewed on: 28th August 2018
Zena's avatar
Zena

A INSURANCE COMPANY YOU CAN TRUST

5
Our vet put us onto Petplan when we took our kitten, they told us it was a great plan and that they were a superb insurance company. I was sceptical as insurance companies-whatever they deal in-seem to be only there to line their own nests and do anything to not pay out-I was so wrong, Tigger has not been a well cat with allergies, injuries and his latest is skin lesions, he is now over two and half years old and without the insurance we would have been struggling to pay his vets bills. They have always been there when we needed them, no quibbles, an outstanding company and one that we would wholeheartedly recommend. Thank you Petplan from all of us and Tigger. Reviewed on: 25th August 2018
Simon Murphy's avatar
Simon Murphy

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