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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Fantastic company.

5
Petplan have been supporting me with caring for my flatcoated retriever puppy who has been having a challenging time with operations. There are no quibbles about the costs or payments and they always refund the correct amount very timeously. Reviewed on: 4th September 2018
Lindesay's avatar
Lindesay

Excellent as per :-)

5
Never a hassle when needing to claim. Reviewed on: 1st September 2018
Phil 's avatar
Phil

Comprehensive and quickly paid

5
The claim was dealt with by the vet, and was paid within a week. Reviewed on: 1st September 2018
David Adger's avatar
David Adger

The best insurer

5
Pet plan always repay my claim promptly and explain how the payment is made up. Easy to make my claim, easy to renew each year. More expensive than some but always fair on payout. Reviewed on: 1st September 2018
S Rolls's avatar
S Rolls

Efficient Service

5
My dog recently required two operations and associated follow up treatment. At an emotional time it was great to receive a very efficient and no quibble service from Petplan. Everything was dealt with by the vet and Petplan leaving me with little to do other than to worry about my dog. I can find no fault with the service received. Reviewed on: 1st September 2018
Mrs K Elliott's avatar
Mrs K Elliott

Faultless service

5
From start to finish a faultless service. Brilliant. No quibbles no queries wish all insurance companies acted like Petplan thank you. Reviewed on: 1st September 2018
Gary 's avatar
Gary

Friendly helpful staff quick response to claim

5
Our wee George the cat was unfortunately hurt and ended up with a face like a balloon - the result from an abcess following being wounded. He was immediately seen at his vet West Port vets in linlithgow who gave him exceptional treatment and forwarded the claim to petplan who have been very quick settling the claim and sending regards for our pet, very pleased with the service received. Reviewed on: 31st August 2018
Sarah jane sutherland's avatar
Sarah jane sutherland

Awesome Company

5
When our little Fergus became unwell, they paid out no qualms, would recommend this company to anyone who has a pet. Better to be safe than sorry. Reviewed on: 31st August 2018
Mrs &Mrs Brian's avatar
Mrs &Mrs Brian

An Excellent Company

5
I have used Pet Plan since 2007 and recently my cat Ruby has shown early signs of Kidney problems. She has to go to the vets every three months at the moment for blood and Urine tests. Pet Plan has helped me through my insurance claims with no fuss, and promptly. I would recommend their insurance policies to anyone. Reviewed on: 31st August 2018
Susan Symes's avatar
Susan Symes

Prompt, no-hassle payment was much appreciated

5
My cat fell ill one evening and I had to rush him to an out-of-hours vet for emergency treatment. I claimed for the treatment on my Petplan pet insurance policy and I was delighted that my claim was paid promptly and efficiently - So much better than my previous experiences with car insurance claims! Reviewed on: 31st August 2018
Jon Cox's avatar
Jon Cox

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