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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (2350 reviews)

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4.68

Based on 2,350 reviews, last reviewed 21st Aug 2026

700% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Friendly helpful staff quick response to claim

Our wee George the cat was unfortunately hurt and ended up with a face like a balloon - the result from an abcess following being wounded. He was immediately seen at his vet West Port vets in linlithgow who gave him exceptional treatment and forwarded the claim to petplan who have been very quick settling the claim and sending regards for our pet, very pleased with the service received. Reviewed on: 31st August 2018

Awesome Company

When our little Fergus became unwell, they paid out no qualms, would recommend this company to anyone who has a pet. Better to be safe than sorry. Reviewed on: 31st August 2018

An Excellent Company

I have used Pet Plan since 2007 and recently my cat Ruby has shown early signs of Kidney problems. She has to go to the vets every three months at the moment for blood and Urine tests. Pet Plan has helped me through my insurance claims with no fuss, and promptly. I would recommend their insurance policies to anyone. Reviewed on: 31st August 2018

Prompt, no-hassle payment was much appreciated

My cat fell ill one evening and I had to rush him to an out-of-hours vet for emergency treatment. I claimed for the treatment on my Petplan pet insurance policy and I was delighted that my claim was paid promptly and efficiently - So much better than my previous experiences with car insurance claims! Reviewed on: 31st August 2018

The best pet insurance on the market

Very good experience the claim was settled within a few days, easy to do and good overall experience. Reviewed on: 31st August 2018

Petplan

Petplan has made a difficult time easier to deal with friendly on the phone they explain how the insurance for my dogs work especially at a difficult emotional time Thankyou petplan Reviewed on: 31st August 2018

no fuss, just pays

really reliable and useful insurance, very easy to claim and get paid, usually very quickly. They have been really clear about my cats preexisting/excluded conditions and fair about that. Reviewed on: 30th August 2018

Always there and care

Petplan have helped us to care for our rescue dog who had unknown illness. They were always there for our previous rescues and demonstrate that they care for our pet’s well- being Reviewed on: 30th August 2018

Good pet insurance

Very good insurance and covered the cost of my pets treatment, my only issue is I had to pay out the full cost of treatment and wait to be reimbursed by the insurance, this isn't very helpful when the treatment is expensive and not everyone can afford to pay it out, hence why we have pet insurance in the first place. Reviewed on: 30th August 2018

Prompt payment no questions asked.

Being retired I have wondered about the worth of a Petplan insurance for life (more expensive). However after our 6 year old dog dislocated his hip then getting back costs (minus excess) was very welcome. Also as we now know our dog has arthritic hips then knowing he has cover for life is very reassuring in case of on-going problems. Reviewed on: 30th August 2018

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Petplan: Pet insurance reviews

700% increase in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2350)

Friendly helpful staff quick response to claim

Awesome Company

An Excellent Company

Prompt, no-hassle payment was much appreciated

The best pet insurance on the market

Petplan

no fuss, just pays

Always there and care

Good pet insurance

Prompt payment no questions asked.

Review Petplan: Pet insurance now

Join Smart Money People

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