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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Good pet insurance

4
Very good insurance and covered the cost of my pets treatment, my only issue is I had to pay out the full cost of treatment and wait to be reimbursed by the insurance, this isn't very helpful when the treatment is expensive and not everyone can afford to pay it out, hence why we have pet insurance in the first place. Reviewed on: 30th August 2018
Michelle's avatar
Michelle

Prompt payment no questions asked.

5
Being retired I have wondered about the worth of a Petplan insurance for life (more expensive). However after our 6 year old dog dislocated his hip then getting back costs (minus excess) was very welcome. Also as we now know our dog has arthritic hips then knowing he has cover for life is very reassuring in case of on-going problems. Reviewed on: 30th August 2018
Graham's avatar
Graham

Easy Peasy no hassle Pet Insurance Company

5
I am absolutely delighted with the service/ customer service this Company offers. We took Willow to the vets, got a claim form that is very easy to fill in. The vets filled in their bit. I’ve just received confirmation that payment will be in my account in the next few days. That’s all we wanted, that peace of mind knowing we are in good hands if anything happens to our pets. Big thumbs up from a happy customer Reviewed on: 30th August 2018
Susan 's avatar
Susan

Pet insurance

5
Excellent product fast service and very helpful staff Reviewed on: 30th August 2018
Ian Evans's avatar
Ian Evans

First Class Service

5
Each claim I have made has been settled to my satisfaction very quickly. The call staff are most professional in handling any question or query that you may have. The policy terms and Conditions are and easy to understand what is covered and what is excluded. Providing cover is continuing there are no exclusions on any previously claimed medical conditions. The premiums are quite competitive. Reviewed on: 30th August 2018
Andy Blay's avatar
Andy Blay

Fantastic company, so easy to deal with

5
Petplan have been amazing, easy to set up plan, have always paid our claim when submitted in a timely manner. No complaints at all Reviewed on: 29th August 2018
S Hollis's avatar
S Hollis

Amazing service

5
No hassle Worry free Quick response Reviewed on: 29th August 2018
Sue Cantrill's avatar
Sue Cantrill

My Claim

5
A very quick effficient service Reviewed on: 29th August 2018
Tricia Hart's avatar
Tricia Hart

Thank you Petplan.

5
I have only needed to claim on petplan insurance 2/3 times in over 7years. Petplan make it simple to claim and pay money quickly back into my account, which is a blessing at a worrying time. Reviewed on: 29th August 2018
Teddyjayne Edward's avatar
Teddyjayne Edward

Excellent Service

5
Faultless service for over 30 years Reviewed on: 29th August 2018
Gill Barnes 's avatar
Gill Barnes

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