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Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,328 reviews, last reviewed 5th Sep 2025
2900% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

brilliant claims process, lovely staff very knowledgeable and friendly staff, quick and hassle free when it comes to claiming Reviewed on: 5th September 2025
Mel's avatar
Mel

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2328)

very well organized

5
always very helpful and very kind Reviewed on: 25th August 2018
Elizabeth Coulson's avatar
Elizabeth Coulson

Payment for claims

5
We’ve had to claim twice this year for different problems with our dog. Each one was resolved quickly & easily with a simple form to fill in pass on to our vet. Would strongly recommend Petplan. Reviewed on: 25th August 2018
Rosina Lidbetter 's avatar
Rosina Lidbetter

Making a claim

5
Petplan is a company that is very easy to deal with. When your pet is sick the last thing you need is hassle and Petplan dealt directly with the vet, and is keeping me informed of charges and payments etc. I have recommended Petplan on many occasions. Reviewed on: 24th August 2018
Wendy Pardy's avatar
Wendy Pardy

No hassle insurnce claims

5
We have had to make two insurance claims for vet treatment for our dog relatively close together and PetPlan have paid out on both claims very quickly and with no question. Very impressed with this company Reviewed on: 24th August 2018
Sandra Roberts's avatar
Sandra Roberts

Excellent service

5
My claim was paid quickly with no agrivation. Reviewed on: 24th August 2018
Mars's avatar
Mars

Petplan the reliable pet insurer.

5
Petplan deals efficiently and reliably with any claim made. Claims are quickly assessed and paid in any way that the customer requests ie via the vet or straight into ones Bank account. I would have no reservation in recommending it unreservedly to any pet owner. Reviewed on: 24th August 2018
Esther Hitchcock's avatar
Esther Hitchcock

Efficient, reliable.

5
My dog has ongoing health issues and I know my payments are made quickly and without any fuss. Reviewed on: 24th August 2018
Clare's avatar
Clare

Gemma's insurance plan

5
We would not have been able to have the excellent treatment for our dear little dog without the help we have had from petplan, petplan is the very best insurance Reviewed on: 23rd August 2018
Val's avatar
Val

Confidence with an insurance company!

5
Petplan are fantastic, I had a problem with my dog which has resulted in high vet bills. Filled out a claim form, passed it my vet and less than a week later Petplan have contacted me to confirm payment will be made in a few days, just in time for the bank holiday! Reviewed on: 22nd August 2018
Sassyd 's avatar
Sassyd

Excellent pet insurance

5
Unfortunately my dog has hip displagia and chronic ear infections. Petplan are prompt in reviewing and settling claims Excellent service all round. Reviewed on: 22nd August 2018
Gaynor Ashton's avatar
Gaynor Ashton

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