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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (2346 reviews)

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4.66

Based on 2,346 reviews, last reviewed 20th Jul 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

First class, compassionate and helpful

My cats have been covered by Petplan for more decades than I care to remember. Throughout this time, the company has been efficient and professional, keeping me updated with all changes (clearly explained), and staff dealing with queries have been friendly and helpful. Their terms and conditions are fair, and they provide very good coverage. Claims have been processed quickly, with no objectional delays or arguments. I have been particularly impressed by the compassionate handling of the final claims for the three cats we have lost, with cards of sympathy containing personal messages being sent separately from the claims cheque. Petplan gives the impression that athough it is a commercial business, they do care for their clients on a personal basis, and understand the anxiety and grief which we suffer when our animals are ill or we lose them. Reviewed on: 17th August 2019

Great coverage for my pet

Just great experience with the team Reviewed on: 17th August 2019

Fantastic value for money

We have had a couple of nasty moments where our dogs have needed emergency surgery and have never once worried about the bill being paid. Excellent value for money and great service. Reviewed on: 17th August 2019

They looked after my two fur babies when they were run over

Both of my cats were run over, pet plan were absolutely amazing with both claims, so efficient and so fast with the claim. I always recommend pet plan to everyone! Definitely deserve to win ❤️ Reviewed on: 17th August 2019

Very helpful and caring at a worrying time.

I was so impressed to get a text message when my claim arrived acknowledging it was a difficult time with my cat having an operation. Reviewed on: 17th August 2019

Great Pet Insurance

Good information on the leaflet, all that is needed. On the website it was extremely easy to use and see what plan would be good for my cats. I am very happy with them as my pet insurance Reviewed on: 17th August 2019

Amazing service

We cannot recommend Petplan enough - wonderful service when we’ve had to claim but also very fair premium renewals whether we’ve claimed or not - I’ve tried other insurance companies but no one compares. Reviewed on: 17th August 2019

Very good

I have never had a problem with Petplan. My dog needed spinal surgery and the bill was paid quickly. 5* Reviewed on: 17th August 2019

Simple and quick

I have Petplan for 2 pets now and have always found the staff to be very helpful and knowledgeable. When I was first looking into insurance for our pup, I asked people for their personal recommendations, in particular a close friend who had had to claim when their dog was injured in an accident. He told me that the claim was straightforward with no delays or quibbles over payments. As I have previously worked in insurance myself, I know that the best way to find out how good a company really is, is to make a claim. Reviewed on: 17th August 2019

Easy hassle free

Easy hassle free pet insurance with peace of mind your beloved four legged friend is covered Reviewed on: 16th August 2019

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Petplan: Pet insurance reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2346)

First class, compassionate and helpful

Great coverage for my pet

Fantastic value for money

They looked after my two fur babies when they were run over

Very helpful and caring at a worrying time.

Great Pet Insurance

Amazing service

Very good

Simple and quick

Easy hassle free

Review Petplan: Pet insurance now

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