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Petplan: Pet insurance reviews

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4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Prompt, no-hassle payment was much appreciated

5
My cat fell ill one evening and I had to rush him to an out-of-hours vet for emergency treatment. I claimed for the treatment on my Petplan pet insurance policy and I was delighted that my claim was paid promptly and efficiently - So much better than my previous experiences with car insurance claims! Reviewed on: 31st August 2018
Jon Cox's avatar
Jon Cox

The best pet insurance on the market

5
Very good experience the claim was settled within a few days, easy to do and good overall experience. Reviewed on: 31st August 2018
Chris addlesee's avatar
Chris addlesee

Petplan

5
Petplan has made a difficult time easier to deal with friendly on the phone they explain how the insurance for my dogs work especially at a difficult emotional time Thankyou petplan Reviewed on: 31st August 2018
Karen Coldrick's avatar
Karen Coldrick

no fuss, just pays

5
really reliable and useful insurance, very easy to claim and get paid, usually very quickly. They have been really clear about my cats preexisting/excluded conditions and fair about that. Reviewed on: 30th August 2018
Elizabeth Bernal-Soria's avatar
Elizabeth Bernal-Soria

Always there and care

5
Petplan have helped us to care for our rescue dog who had unknown illness. They were always there for our previous rescues and demonstrate that they care for our pet’s well- being Reviewed on: 30th August 2018
Heather Latham's avatar
Heather Latham

Good pet insurance

4
Very good insurance and covered the cost of my pets treatment, my only issue is I had to pay out the full cost of treatment and wait to be reimbursed by the insurance, this isn't very helpful when the treatment is expensive and not everyone can afford to pay it out, hence why we have pet insurance in the first place. Reviewed on: 30th August 2018
Michelle's avatar
Michelle

Prompt payment no questions asked.

5
Being retired I have wondered about the worth of a Petplan insurance for life (more expensive). However after our 6 year old dog dislocated his hip then getting back costs (minus excess) was very welcome. Also as we now know our dog has arthritic hips then knowing he has cover for life is very reassuring in case of on-going problems. Reviewed on: 30th August 2018
Graham's avatar
Graham

Easy Peasy no hassle Pet Insurance Company

5
I am absolutely delighted with the service/ customer service this Company offers. We took Willow to the vets, got a claim form that is very easy to fill in. The vets filled in their bit. I’ve just received confirmation that payment will be in my account in the next few days. That’s all we wanted, that peace of mind knowing we are in good hands if anything happens to our pets. Big thumbs up from a happy customer Reviewed on: 30th August 2018
Susan 's avatar
Susan

Pet insurance

5
Excellent product fast service and very helpful staff Reviewed on: 30th August 2018
Ian Evans's avatar
Ian Evans

First Class Service

5
Each claim I have made has been settled to my satisfaction very quickly. The call staff are most professional in handling any question or query that you may have. The policy terms and Conditions are and easy to understand what is covered and what is excluded. Providing cover is continuing there are no exclusions on any previously claimed medical conditions. The premiums are quite competitive. Reviewed on: 30th August 2018
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Andy Blay

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