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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Get what you pay for

5
Honest and transparent. More things covered than other insurances. Reviewed on: 19th August 2019
Jules's avatar
Jules

Not the cheapest but certainly the best.

5
Had my dogs insured by Petplan. Always swift in paying claims, never had any quibbles. I lost a dog earlier this year and when I phoned to let them know I expected to just get ok we will stop the policy, instead the lady I spoke to couldn’t have been better, she was sympathetic, sorted stopping my policy on him, had the time to talk when it was at the time just what I needed. To top that I even received a sympathy card. With what I have heard from other people who are with other insurers they have not received such good treatment. I still have my other dog insured with them and wouldn’t consider going anywhere else. My next dog will be insured with them when I get another dog. They are, Simply the best. Reviewed on: 19th August 2019
Rosemary Wilson's avatar
Rosemary Wilson

Great experience

5
Great customer service. Policies explained in clear language! Reviewed on: 19th August 2019
Catherine Maitland 's avatar
Catherine Maitland

Satisfied customer

5
Premiums don’t go up dramatically at renewal. Paid out promptly, direct to Langford Vet Hospital, no problems or queries. But I did read the small print, which many don’t ! Reviewed on: 18th August 2019
Margaret Mccurdy's avatar
Margaret Mccurdy

love it

4
love itxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxx xxxxxxxxxxx Reviewed on: 18th August 2019
jacob's avatar
jacob

Great cover

5
Easy website and recommended by others Reviewed on: 18th August 2019
Alyson Phillips's avatar
Alyson Phillips

Pet insurance as it should be

5
We have been with petplan for so long now, over 20 years I think. It is insurance as it should be. An insurance company that has the clients satisification at its heart Reviewed on: 18th August 2019
Ian Thompson's avatar
Ian Thompson

Good Cover & Quick to pay out.

5
Although Petplan may be a little more expensive than some insurances it is really a question of "you get what you pay for". In their case this is excellent cover, easy to fill in forms, and very quick payment for claims. Reviewed on: 18th August 2019
Gill Wilmott's avatar
Gill Wilmott

You get what you pay for with Petplan

5
No hassle claim process and did what they promised at the outset Reviewed on: 18th August 2019
Becky P's avatar
Becky P

Price wise you get what you pay for

5
Smooth to join hopefully I will never need to use it but peace of mind Reviewed on: 18th August 2019
Lillian Short's avatar
Lillian Short

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