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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Great cover

5
Easy website and recommended by others Reviewed on: 18th August 2019
Alyson Phillips's avatar
Alyson Phillips

Pet insurance as it should be

5
We have been with petplan for so long now, over 20 years I think. It is insurance as it should be. An insurance company that has the clients satisification at its heart Reviewed on: 18th August 2019
Ian Thompson's avatar
Ian Thompson

Good Cover & Quick to pay out.

5
Although Petplan may be a little more expensive than some insurances it is really a question of "you get what you pay for". In their case this is excellent cover, easy to fill in forms, and very quick payment for claims. Reviewed on: 18th August 2019
Gill Wilmott's avatar
Gill Wilmott

You get what you pay for with Petplan

5
No hassle claim process and did what they promised at the outset Reviewed on: 18th August 2019
Becky P's avatar
Becky P

Price wise you get what you pay for

5
Smooth to join hopefully I will never need to use it but peace of mind Reviewed on: 18th August 2019
Lillian Short's avatar
Lillian Short

First class, compassionate and helpful

5
My cats have been covered by Petplan for more decades than I care to remember. Throughout this time, the company has been efficient and professional, keeping me updated with all changes (clearly explained), and staff dealing with queries have been friendly and helpful. Their terms and conditions are fair, and they provide very good coverage. Claims have been processed quickly, with no objectional delays or arguments. I have been particularly impressed by the compassionate handling of the final claims for the three cats we have lost, with cards of sympathy containing personal messages being sent separately from the claims cheque. Petplan gives the impression that athough it is a commercial business, they do care for their clients on a personal basis, and understand the anxiety and grief which we suffer when our animals are ill or we lose them. Reviewed on: 17th August 2019
SueK's avatar
SueK

Great coverage for my pet

5
Just great experience with the team Reviewed on: 17th August 2019
John Marten's avatar
John Marten

Fantastic value for money

5
We have had a couple of nasty moments where our dogs have needed emergency surgery and have never once worried about the bill being paid. Excellent value for money and great service. Reviewed on: 17th August 2019
Karen Hyden's avatar
Karen Hyden

They looked after my two fur babies when they were run over

5
Both of my cats were run over, pet plan were absolutely amazing with both claims, so efficient and so fast with the claim. I always recommend pet plan to everyone! Definitely deserve to win ❤️ Reviewed on: 17th August 2019
Melanie Groves's avatar
Melanie Groves

Very helpful and caring at a worrying time.

5
I was so impressed to get a text message when my claim arrived acknowledging it was a difficult time with my cat having an operation. Reviewed on: 17th August 2019
Jean Lee's avatar
Jean Lee

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