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Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Extensive cover, excellent service & pay out fast!

5
PetPlan are an absolute pleasure to deal with, excellent support & services available. One of few insurers to offer lifelong cover, easy to claim & quick to pay out. I’ve been with them over 20 years & wholeheartedly recommend them to everyone. Reviewed on: 13th October 2022
HMc's avatar
HMc

The best

5
Not the most Inexpensive Pet insurance , but there is no problem with making a claim. To help policy holders further, the remaining balance after paying the excess can be paid directly to the veterinary practice concerned ,removing the need to find a lump sum and then await reimbursement. Reviewed on: 8th October 2022
Gary Scotton's avatar
Gary Scotton

Petplan Excel

5
I have had to claim from Petplan and have always had an excellent friendly service. They have been outstanding at every stage of my claim. I would happily recommend them to anyone requiring Pet Insurance. Reviewed on: 3rd October 2022
Sue B's avatar
Sue B

Life cover

5
Cover for life, annual amount per year for ongoing conditions. Lots of vets recommend them , would consider any other for Poppy Reviewed on: 25th September 2022
Sandra Shepherd's avatar
Sandra Shepherd

Service

5
Excellent service and when I was starting a new policy everything was explained efficiently Reviewed on: 25th September 2022
Paulette Duffy's avatar
Paulette Duffy

Pet plan are great

5
I've two dogs with pet plan since they were pups. 1 is now 6 the other is 3.5. I do worry the prices are going up. I've claimed once for both with no problems. Reviewed on: 21st September 2022
Sylvia Tongue's avatar
Sylvia Tongue

Excellent service had no problem at all in claiming.

5
Last year my dog had a dental problem and he had to have anti- biotics and then 4 teeth removed and cleaned. Payment on my claim was prompt. Reviewed on: 21st September 2022
Lesley Parton's avatar
Lesley Parton

Definitely recommend

5
Brilliant and great price especially for full package Reviewed on: 20th September 2022
Pauline Mcculloch's avatar
Pauline Mcculloch

The best

5
My cat is currently in critical condition in Highcroft hospital and because of Petplan I am able to get him the best care he needs. I am so glad I am with them. Reviewed on: 13th September 2022
Jessica Mitchell's avatar
Jessica Mitchell

Excellent hassle free service

5
I have had to make numerous claims for my Labrador in the last few years. Petplan keep me regularly informed by text. Reviewed on: 8th September 2022
Antonia Sugden's avatar
Antonia Sugden

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