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Petplan: Pet insurance reviews

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4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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5%
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Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

good value

5
When considering price and cover and provided I found Petplan to be best value. Reviewed on: 25th August 2022
Penny 's avatar
Penny

No worries

5
Now my rescue jackrussell will get all the help she needs. Reviewed on: 24th August 2022
marjfairhurst@hotmail.com's avatar
[email protected]

Very helpful and professional advisors

5
Have been with pet plan for 2years now and have been extremely pleased with service Reviewed on: 18th August 2022
Teresa Gaga's avatar
Teresa Gaga

No hassle

5
I was really impressed with petplan when I had to claim for some vet treatment for my cat. The online forms were simple to complete and the response time was quick and hassle free. Reviewed on: 15th August 2022
CEP's avatar
CEP

Quick to pay!

5
My pup needed to have surgery for IVDD when my baby was only 5 days old. In what was an incredibly stressful time, pet plan made it so much smoother by paying out so quickly and seamlessly, and premiums only went up very little after a considerable payout. Reviewed on: 14th August 2022
Amy McCully's avatar
Amy McCully

Great pet insurance.

5
Defacto go-to pet insurance for my rabbits. Reviewed on: 14th August 2022
Tom Lee's avatar
Tom Lee

Great cover

5
We have an annual policy for our dog. Within the limits of the policy, petplan have always been good to cover treatment that is able to be covered, and you can make your claims online now which is great. Reviewed on: 14th August 2022
Naomi Watson's avatar
Naomi Watson

Good coverage...at a price.

5
My dog Archie, recently needed a heart scan. I paid £500 upfront and Petplan reimbursed me (minus £125 excess) within a matter of days. For this I can't fault them. However, as of next year, when he turns 10, I will not only have to pay an increased excess but also 20% of fees. Not so good. Reviewed on: 13th August 2022
nigelregan@ymail.com's avatar
[email protected]

Really great information that I needed to know and care for my feline thank you

5
He Is a rescued kitten from deville Louisiana in a bank parking lot at night alone starving and crying now he is getting weight he is feisty happy and confident and always by my side Taz Reviewed on: 12th August 2022
Bonnie Kloster's avatar
Bonnie Kloster

Very rarely quibble

5
Having had experience of other companies where they split hairs (pun chosen intentionally) over what was covered and what wasn't Petplan has rarely come back saying they can't cover a condition (minus the excess obviously). I adopted my beloved and eccentric small chocolate labradoodle almost 9 years ago now from the Labradoodle Trust and Hector came with 3 months free cover from Petplan. I love the fact that part of your payment covers this scheme and am so pleased it introduced me to Petplan. I did make sure I did a comparison with other companies offering pet insurance before I signed up to continuing with them after the 3 months but in terms of life condition cover and an assurance that premiums would not go up as a result of a claim they couldn't be beaten. Hector is 13 now and whilst the monthly payments are higher than when he was 4 for obvious reasons I have not (yet) seen an unreasonable hike. In addition they pay direct to the Vets which saves a lot of hassle. After the awful time I had with my Labradors cover with another company I would always pick Petplan. I don't normally spend the time to do these things but these guys deserve it. Reviewed on: 11th August 2022
Gill & Hector's avatar
Gill & Hector

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