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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

They are fantastic

5
My pets have always been taken care of with a speedy claim Reviewed on: 16th August 2018
Christine 's avatar
Christine

My claim was paid promptly and fairly. Excellent service and a brilliant product

5
My dog had an abscess - the vet was brilliant and fixed her up speedily. They submitted the claim and it has been paid in super quick time. Reviewed on: 15th August 2018
Jenny Horner's avatar
Jenny Horner

Easy claim, fast payment

5
When my cat was ill, I had no issue with claiming on his insurance to get my money back - the vet handled all the paperwork and the claim was made earlier than I was expecting. Reviewed on: 15th August 2018
lindsey's avatar
lindsey

Excellent prompt service

5
My Cavapoo developed dermatitis which culminated in more than usual vet appointments. My claim was dealt with promptly and my query answered clearly and in an helpful manner. Reviewed on: 15th August 2018
Jacqui Thorpe's avatar
Jacqui Thorpe

Excellent service

5
On the occasions I have had to claim for both of my cats through Petplan; there has been no problems. Once forms are completed and submitted the fee has been returned to my account without any hassle. Just what the customer needs, an excellent service. Reviewed on: 15th August 2018
NinaMarani's avatar
NinaMarani

peace of mind

5
knowing we had pet insurance for our pet with a popular insurance company allowed us to focus on what was best for our pet without any extra worries Reviewed on: 14th August 2018
shaun's avatar
shaun

Best Insurance Company out there

5
Very quick and reliable. Excellent customer service and have had no complaints whatsoever in the last 7 years. Reviewed on: 14th August 2018
Charleen Gannon's avatar
Charleen Gannon

Very quick service

5
I gave my vet the clame form, I had filled in my part they did the rest and sent it in to petplan. In no time at all the money was In my account. Thank you Reviewed on: 14th August 2018
John Ward's avatar
John Ward

excellent, speedy and full claim payments

5
excellent and exactly what you need when your pet is poorly Reviewed on: 14th August 2018
annnas's avatar
annnas

Fantastic Service!

5
Our cat has been insured with petplan since a kitten. She had a very serious eye condition and PetPlan were fantastic, paying out over £3000 when she was a year old. She has now had a tooth infection - we recieved the payment before our credit card bill was due! Reviewed on: 12th August 2018
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c varga

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