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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Unrivalled

5
My young dog was diagnosed with an eye problem that required specialist ophthalmic treatment. Petplan were amazing throughout this trying time. They even agreed to deal directly with the specialist vets and kept me informed and updated on my claim. I cannot thank them enough or recommend them more strongly. Having a poorly dog is very upsetting and worrying, especially when as a family we have ongoing health problems to deal with as well. Petplan made the whole process as stress free as possible and acted with compassion, professionalism and efficiency. They are a first class company. Reviewed on: 16th August 2018
Alison 's avatar
Alison

Thank goodness for Petplan

5
Our beloved dog Teddy has had a few health issues, mostly minor but one major - pancreatitis. Petplan has paid out for every single claim we have made on behalf of Teddy. It is so reassuring to know we have the best pet insurance there is on the market today. Reviewed on: 16th August 2018
Liz Foster's avatar
Liz Foster

They are fantastic

5
My pets have always been taken care of with a speedy claim Reviewed on: 16th August 2018
Christine 's avatar
Christine

My claim was paid promptly and fairly. Excellent service and a brilliant product

5
My dog had an abscess - the vet was brilliant and fixed her up speedily. They submitted the claim and it has been paid in super quick time. Reviewed on: 15th August 2018
Jenny Horner's avatar
Jenny Horner

Easy claim, fast payment

5
When my cat was ill, I had no issue with claiming on his insurance to get my money back - the vet handled all the paperwork and the claim was made earlier than I was expecting. Reviewed on: 15th August 2018
lindsey's avatar
lindsey

Excellent prompt service

5
My Cavapoo developed dermatitis which culminated in more than usual vet appointments. My claim was dealt with promptly and my query answered clearly and in an helpful manner. Reviewed on: 15th August 2018
Jacqui Thorpe's avatar
Jacqui Thorpe

Excellent service

5
On the occasions I have had to claim for both of my cats through Petplan; there has been no problems. Once forms are completed and submitted the fee has been returned to my account without any hassle. Just what the customer needs, an excellent service. Reviewed on: 15th August 2018
NinaMarani's avatar
NinaMarani

peace of mind

5
knowing we had pet insurance for our pet with a popular insurance company allowed us to focus on what was best for our pet without any extra worries Reviewed on: 14th August 2018
shaun's avatar
shaun

Best Insurance Company out there

5
Very quick and reliable. Excellent customer service and have had no complaints whatsoever in the last 7 years. Reviewed on: 14th August 2018
Charleen Gannon's avatar
Charleen Gannon

Very quick service

5
I gave my vet the clame form, I had filled in my part they did the rest and sent it in to petplan. In no time at all the money was In my account. Thank you Reviewed on: 14th August 2018
John Ward's avatar
John Ward

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