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Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,331 reviews, last reviewed 8th Sep 2025
3200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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Latest highest rating:

5

Amazing claims service Had to claim for some treatment my pet had from our vet and a specialist referral centre. Both claims settled within a day of them being sent it. Fant... Read more Reviewed on: 8th September 2025
Peggy's avatar
Peggy

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2331)

Claims Settled Promptly & Without Fuss

5
This is the first pet insurance I have bought and I am very pleased that I chose Petplan as I seem to have an accident/illness prone cat. Expensive claims for cruciate ligament surgery/diabetes and dental problems have all been settled quickly and without any fuss. And without any effort by me as all the admin is handled online by the veterinary practice. Reviewed on: 12th August 2018
Sue Bird's avatar
Sue Bird

Fabulous service

5
My Dobermann has had a bad six months with a toxic stomach, diagnosis and treatment for spondylosis throughout his spine and then diagnosis and chemo for lymphoma. Petplan have paid quickly and without question all the claims I have submitted, easing any extra burden for me so I can concentrate on supporting my boy through this rough time for him. Reviewed on: 11th August 2018
Ruthy's avatar
Ruthy

Claim for vet bills

5
My claim was dealt with quickly and efficiently and paid straight into my account. Reviewed on: 10th August 2018
Isabel 's avatar
Isabel

Highly recommend

5
Petplan processed my claim within a few days, excellent, no hassle service. Reviewed on: 10th August 2018
Aiston's avatar
Aiston

Fast efficient friendly service

5
No hassle, claim settled , good communication from start to finish Reviewed on: 9th August 2018
Annette musk's avatar
Annette musk

Take all the worry & stress away

5
When your pet is I'll you don't want to be worrying about the bill & paperwork as well. Petplan take all that worry & stress away so you can concentrate on your pet Reviewed on: 9th August 2018
Maggie's avatar
Maggie

Helpful

5
Helpful no quibble explained policy Reviewed on: 9th August 2018
Jill's avatar
Jill

There to help

5
Recently was the first time I had ever had to make a claim for my ill dog. It was a worrying time. Petplan were so efficient and helpful. When I spoke to a representative, they were so helpful and caring. I would definitely recommend Petplan. Reviewed on: 9th August 2018
Jane Bevan's avatar
Jane Bevan

'Does what it says on the tin'

5
We have unfortunately had to make use of our Pet Insurance on several occasions. Probably not the cheapest on the market, but certainly provides excellent cover, excellent and speedy service - I would certainly recommend Petplan to anyone, as it has consistently proved its value. Reviewed on: 8th August 2018
BlueberryPop's avatar
BlueberryPop

Swift response at a difficult time.

5
Petplan dealt with our claim swiftly and with the minimum of fuss and thereby minimised the trauma of having to get our dog back to full health and strength. Reviewed on: 8th August 2018
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S. Vaughan

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