Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2343)

Excellent service

5
My 7 year old Labrador requires constant medication and Petplan allways pay my claims promptly Reviewed on: 21st August 2018
John's avatar
John

Fab! Hassle-Free!

5
We have been with Petplan since she was a few weeks old and never made a claim I've the last 8 years, but we had to claim for veterinary attention twice this year and both times the process has been simple, hassle-free and has certainly eased a burden off our minds. Well done Petplan - keep up the good work! Reviewed on: 18th August 2018
Victoria Sanderson's avatar
Victoria Sanderson

Pet insurance

5
I’ve been with petplan for many years now and have no hesitation in recommending them to anyone My black Labrador Jensen is six years old and has had two hip replacements has to have tablets for his joints Petplan has always paid the vet fees without hesitation fees amounting to well over £14000 over the years so well done petplan regards Richard Sarney Reviewed on: 18th August 2018
richard sarney's avatar
richard sarney

Pain free claim

5
Our gorgeous dog Pepper was suffering with severe weight loss which was a real worry. Eventually our Vet managed to sort the problem but it was quite costly. It was a very stressful time seeing our pet poorly. We put a claim in with PetPlan and heard within days that they had settled the bill. What a relief! We are hugely grateful. Reviewed on: 17th August 2018
Kirsty P's avatar
Kirsty P

Supportive and quick to pay!

5
Understanding and helpful on the telephone. My credit card bill has not yet arrived but my claim is paid! I don't think you could ask for more! Reviewed on: 17th August 2018
Nikki McGee's avatar
Nikki McGee

Effortless

5
My puppy had a accident and hurt his paw, pet plan payed out with no issues at all Reviewed on: 17th August 2018
Megan's avatar
Megan

Hassle free

5
We have always covered out pets through Petplan. It is reliable, fast at paying out and very helpful. Reviewed on: 17th August 2018
Mickey's avatar
Mickey

Brilliant

5
My cat Hugo is suffering from polyarthropocy, he was referred to a specialist animal hospital for investigations and petplan were amazing . They covered all of Hugo’s treatment and he is now beginning to recover. Reviewed on: 17th August 2018
Carole Keers 's avatar
Carole Keers

You know you're covered

5
Fortunately our Cavalier King Charles Spaniel has had good health and no accidents over the past few years. Last year she developed a heart murmur and now needs a pill twice a day for the rest of her life. The tablets are expensive but as it was a new condition the treatment was covered by Petplan. This helps with our peace of mind. The claim process is simple with a downloadable form that is easy to complete. We are reimbursed quickly. Thank you Petplan for the reassurance of cover for our much loved pet. Reviewed on: 17th August 2018
M Potkin 's avatar
M Potkin

Peace of Mind Policy

5
Two dogs, both covered for life. Numerous claims over the last 7 years , probably in excess of 8k and PetPlan have never quibbled a claim. Lovely to deal with and claims paid with great speed and efficiency. 10/10 Reviewed on: 16th August 2018
Anneliese Barrow's avatar
Anneliese Barrow

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill