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Petplan: Pet insurance reviews

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4.85
Based on 2,329 reviews, last reviewed 8th Sep 2025
3000% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

In my opinion, Petplan is THE best insurance provider.. In my opinion, Petplan is THE best insurance provider on the market. Yes, it might appear a little more expensive but there's good reason for that. 1.... Read more Reviewed on: 8th September 2025
Victoria T's avatar
Victoria T

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2329)

Easy claim, fast payment

5
When my cat was ill, I had no issue with claiming on his insurance to get my money back - the vet handled all the paperwork and the claim was made earlier than I was expecting. Reviewed on: 15th August 2018
lindsey's avatar
lindsey

Excellent prompt service

5
My Cavapoo developed dermatitis which culminated in more than usual vet appointments. My claim was dealt with promptly and my query answered clearly and in an helpful manner. Reviewed on: 15th August 2018
Jacqui Thorpe's avatar
Jacqui Thorpe

Excellent service

5
On the occasions I have had to claim for both of my cats through Petplan; there has been no problems. Once forms are completed and submitted the fee has been returned to my account without any hassle. Just what the customer needs, an excellent service. Reviewed on: 15th August 2018
NinaMarani's avatar
NinaMarani

peace of mind

5
knowing we had pet insurance for our pet with a popular insurance company allowed us to focus on what was best for our pet without any extra worries Reviewed on: 14th August 2018
shaun's avatar
shaun

Best Insurance Company out there

5
Very quick and reliable. Excellent customer service and have had no complaints whatsoever in the last 7 years. Reviewed on: 14th August 2018
Charleen Gannon's avatar
Charleen Gannon

Very quick service

5
I gave my vet the clame form, I had filled in my part they did the rest and sent it in to petplan. In no time at all the money was In my account. Thank you Reviewed on: 14th August 2018
John Ward's avatar
John Ward

excellent, speedy and full claim payments

5
excellent and exactly what you need when your pet is poorly Reviewed on: 14th August 2018
annnas's avatar
annnas

Fantastic Service!

5
Our cat has been insured with petplan since a kitten. She had a very serious eye condition and PetPlan were fantastic, paying out over £3000 when she was a year old. She has now had a tooth infection - we recieved the payment before our credit card bill was due! Reviewed on: 12th August 2018
c varga's avatar
c varga

Claims Settled Promptly & Without Fuss

5
This is the first pet insurance I have bought and I am very pleased that I chose Petplan as I seem to have an accident/illness prone cat. Expensive claims for cruciate ligament surgery/diabetes and dental problems have all been settled quickly and without any fuss. And without any effort by me as all the admin is handled online by the veterinary practice. Reviewed on: 12th August 2018
Sue Bird's avatar
Sue Bird

Fabulous service

5
My Dobermann has had a bad six months with a toxic stomach, diagnosis and treatment for spondylosis throughout his spine and then diagnosis and chemo for lymphoma. Petplan have paid quickly and without question all the claims I have submitted, easing any extra burden for me so I can concentrate on supporting my boy through this rough time for him. Reviewed on: 11th August 2018
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Ruthy

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