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Petplan: Pet insurance reviews

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4.85
Based on 2,328 reviews, last reviewed 5th Sep 2025
2900% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

brilliant claims process, lovely staff very knowledgeable and friendly staff, quick and hassle free when it comes to claiming Reviewed on: 5th September 2025
Mel's avatar
Mel

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2328)

Effortless

5
My puppy had a accident and hurt his paw, pet plan payed out with no issues at all Reviewed on: 17th August 2018
Megan's avatar
Megan

Hassle free

5
We have always covered out pets through Petplan. It is reliable, fast at paying out and very helpful. Reviewed on: 17th August 2018
Mickey's avatar
Mickey

Brilliant

5
My cat Hugo is suffering from polyarthropocy, he was referred to a specialist animal hospital for investigations and petplan were amazing . They covered all of Hugo’s treatment and he is now beginning to recover. Reviewed on: 17th August 2018
Carole Keers 's avatar
Carole Keers

You know you're covered

5
Fortunately our Cavalier King Charles Spaniel has had good health and no accidents over the past few years. Last year she developed a heart murmur and now needs a pill twice a day for the rest of her life. The tablets are expensive but as it was a new condition the treatment was covered by Petplan. This helps with our peace of mind. The claim process is simple with a downloadable form that is easy to complete. We are reimbursed quickly. Thank you Petplan for the reassurance of cover for our much loved pet. Reviewed on: 17th August 2018
M Potkin 's avatar
M Potkin

Peace of Mind Policy

5
Two dogs, both covered for life. Numerous claims over the last 7 years , probably in excess of 8k and PetPlan have never quibbled a claim. Lovely to deal with and claims paid with great speed and efficiency. 10/10 Reviewed on: 16th August 2018
Anneliese Barrow's avatar
Anneliese Barrow

Unrivalled

5
My young dog was diagnosed with an eye problem that required specialist ophthalmic treatment. Petplan were amazing throughout this trying time. They even agreed to deal directly with the specialist vets and kept me informed and updated on my claim. I cannot thank them enough or recommend them more strongly. Having a poorly dog is very upsetting and worrying, especially when as a family we have ongoing health problems to deal with as well. Petplan made the whole process as stress free as possible and acted with compassion, professionalism and efficiency. They are a first class company. Reviewed on: 16th August 2018
Alison 's avatar
Alison

Thank goodness for Petplan

5
Our beloved dog Teddy has had a few health issues, mostly minor but one major - pancreatitis. Petplan has paid out for every single claim we have made on behalf of Teddy. It is so reassuring to know we have the best pet insurance there is on the market today. Reviewed on: 16th August 2018
Liz Foster's avatar
Liz Foster

They are fantastic

5
My pets have always been taken care of with a speedy claim Reviewed on: 16th August 2018
Christine 's avatar
Christine

My claim was paid promptly and fairly. Excellent service and a brilliant product

5
My dog had an abscess - the vet was brilliant and fixed her up speedily. They submitted the claim and it has been paid in super quick time. Reviewed on: 15th August 2018
Jenny Horner's avatar
Jenny Horner

Easy claim, fast payment

5
When my cat was ill, I had no issue with claiming on his insurance to get my money back - the vet handled all the paperwork and the claim was made earlier than I was expecting. Reviewed on: 15th August 2018
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lindsey

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