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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Fast efficient friendly service

5
No hassle, claim settled , good communication from start to finish Reviewed on: 9th August 2018
Annette musk's avatar
Annette musk

Take all the worry & stress away

5
When your pet is I'll you don't want to be worrying about the bill & paperwork as well. Petplan take all that worry & stress away so you can concentrate on your pet Reviewed on: 9th August 2018
Maggie's avatar
Maggie

Helpful

5
Helpful no quibble explained policy Reviewed on: 9th August 2018
Jill's avatar
Jill

There to help

5
Recently was the first time I had ever had to make a claim for my ill dog. It was a worrying time. Petplan were so efficient and helpful. When I spoke to a representative, they were so helpful and caring. I would definitely recommend Petplan. Reviewed on: 9th August 2018
Jane Bevan's avatar
Jane Bevan

'Does what it says on the tin'

5
We have unfortunately had to make use of our Pet Insurance on several occasions. Probably not the cheapest on the market, but certainly provides excellent cover, excellent and speedy service - I would certainly recommend Petplan to anyone, as it has consistently proved its value. Reviewed on: 8th August 2018
BlueberryPop's avatar
BlueberryPop

Swift response at a difficult time.

5
Petplan dealt with our claim swiftly and with the minimum of fuss and thereby minimised the trauma of having to get our dog back to full health and strength. Reviewed on: 8th August 2018
S. Vaughan's avatar
S. Vaughan

Lottie

5
Lottie has to have stitches in her right paw, which was quite upsetting enough at the time then having taken her to the vets for treatment, we were then given a £413.00 bill, thank goodness for pet plan who not only agreed to cover this amount less our £100 excessive, but agreed to pay us within 5 working days. Well done, really appreciated. Reviewed on: 7th August 2018
Iain's avatar
Iain

Excellent consistant service and support

5
I've been with Pet Plan for many years. They have insured all my own dogs and two retired Guide Dogs as well. Although I have made several claims over the years they have always been paid promptly. There has also never been any problem about continuation of insurance for a chronic illness. In my opinion, Pet Plan offer the best pet insurance on the market in the UK, together with a very high level of customer service and care. I would recommend them to every pet owners. Reviewed on: 6th August 2018
Bill's avatar
Bill

Painless, quick and easy

5
The whole process from completing the claim form to receiving the claim form was completely hassle free, extremely simple and without any unwanted additional stress. Highly recommend PetPlan to everyone. Very well done and thank you. Reviewed on: 5th August 2018
JimSp's avatar
JimSp

No need to hesitate

5
I had the option of taking my cat to a specialist as my vet was unable to diagnose. I did not have to think about it as I knew petplan would cover most of the cost.I received my insurance money within less than a week. Reviewed on: 5th August 2018
june's avatar
june

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