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Petplan: Pet insurance reviews

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4.85
Based on 2,331 reviews, last reviewed 8th Sep 2025
3200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Amazing claims service Had to claim for some treatment my pet had from our vet and a specialist referral centre. Both claims settled within a day of them being sent it. Fant... Read more Reviewed on: 8th September 2025
Peggy's avatar
Peggy

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2331)

security

5
Petplan paid up promptly and the amount is replenished each year. Peace of mind for unexpected or long term illness. Reviewed on: 3rd August 2018
Roccon's avatar
Roccon

The Worst Possible Insurance Servie - Rubbish!!!

1
A simple castration for a dog and exploratory blood tests leading up to the scan. PetPlan were evasive, the staff are awful, no product knowledge, stupid and rude. The insurer will do anything to get out of paying a claim - it's the vets fault, its the customers fault, they cant find the form, they haven't received the form ...their methodology is deliberately designed to defeat your claim - as your policy is "lifelong" for the pet - WATCH OUT AND BEWARE, expensive and a non-payer (unless you threaten them) Reviewed on: 3rd August 2018
Paul Hunter's avatar
Paul Hunter

Confidence in a time of stress

5
I made the best decision when I decided to continue insuring my dog through Petplan after I rehomed him from the Dog's Trust. He has had some serious health problems which I don't think I could have afforded without having Petplan lifetime insurance and talking to the team and understanding what was covered gave me the confidence for my dog to have the surgery he needed. Payments have been swift and uncomplicated. My dog had a bad start in life but insuring him with Petplan will help him have a much happier rest of his life which he so deserves. Reviewed on: 3rd August 2018
Sarah's avatar
Sarah

Quick, easy and no fuss :)

5
Our cat was very poorly with Restrictive Cardio Myopathy at the beginning of the year and the vet bills were mounting up. He had a restriction on his account for a heart murmur detected when he was very young but as years had gone by with no troubles, Petplan reviewed this and were happy to take the restriction off so we were able to claim back our expenses and continue to claim for his now daily medication. Claims are processed quickly and with no trouble :) Reviewed on: 3rd August 2018
Sarah's avatar
Sarah

Thank you for listening.

5
It took longer than expected however a positive result is always worth the wait. Reviewed on: 2nd August 2018
Helen 's avatar
Helen

Pet Plan who take the worry out of owning a Pet

5
Unfortunately our Dog Ruby started taking fits all dog owners know they are like a child to us we just want the best for them.. At a worrying time, after loads of test and mounting cost we found out she been having epileptic fits. We Sent Pet Plan a completed claims from with the relevant docs from vet and we recived confirmation email they had received infor Also sent an email enquiringly about who Ruby was doing, We then recived payment into our bank ALL this happened WITHIN 5 working DAYs That's What I call Service Reviewed on: 2nd August 2018
Ruby's avatar
Ruby

Excellent

5
Excellent service Quick Understanding In time of need very Helpful Reviewed on: 2nd August 2018
Georgie's avatar
Georgie

Claims

5
Petplan are amazing. There are no questions payment made either direct to vets or back into your bank. Not the cheapest but as they say you get what you pay for and I think they are worth every penny. Reviewed on: 2nd August 2018
Michele Bouchier's avatar
Michele Bouchier

thank you so much for taking care of Bramble and me so brilliantly

5
I cant praise Petplan enough. their staff have all been fantastic on the phone; caring, listening, empathetic, knowledgeable, eager to answer all queries clearly. They sort claims very quickly and take away so much of the stress involved in having a sick pet. I think they are actually the most efficient and effective organisation that I have ever dealt with. Thank you again Reviewed on: 2nd August 2018
Jan's avatar
Jan

Fantastic company

5
My british bulldog has had multiple issues in her 6 years of life but not matter what she had to endure petplan have been there every step of the way. We have never had a claim rejected and the claims are dealt with quickly and efficiently and with compassion. I have recommended petplan to other family members and friends Reviewed on: 2nd August 2018
Christine 's avatar
Christine

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