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Petplan: Pet insurance reviews

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4.85
Based on 2,331 reviews, last reviewed 8th Sep 2025
3200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Amazing claims service Had to claim for some treatment my pet had from our vet and a specialist referral centre. Both claims settled within a day of them being sent it. Fant... Read more Reviewed on: 8th September 2025
Peggy's avatar
Peggy

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2331)

Exceptional service

5
My catwas hit by a car and required vet treatment and a stay in hospital.Petplan paid my claim within 5 days with no hassle or delays.Communication was sympathetic and caring.Highly recommended .for any pet owner Reviewed on: 2nd August 2018
Joaane's avatar
Joaane

Honest and helpful

5
I have found that, if you follow their guidelines and keep them informed, Petplan are excellent. They paid out the full amount for investigations that we needed into our dog’s persistent colic, a matter of £1.5K, and they settled the claim in a week and a half. So glad we signed up with them as soon as we got her as a puppy. Reviewed on: 2nd August 2018
Elspeth Nicholson's avatar
Elspeth Nicholson

Always excellent

5
I have insured my animals with Petplan for the last 8 years and unfortunately have had to claim on several occasions. I cannot speak highly enough of the excellent and efficient service I always get. Maybe they are a little more expensive than some but I would highly recommend to anyone. Reviewed on: 2nd August 2018
Susan Beaman's avatar
Susan Beaman

No quibble, fast claim settlements

5
Settled my claim without query within 10 days of the procedure. Service is fast & efficient and the cover provides great peace of mind Reviewed on: 1st August 2018
caroline shilton's avatar
caroline shilton

Fantastic service!

5
Really good service whenever I call, always going above and beyond with their newsletters and content Reviewed on: 27th July 2018
Rebecca's avatar
Rebecca

Worth the extra money

5
PetPlan pay directly to my vets so I don't have to pay upront and claim it back like with some other insurers. It may be a costly insurance but it's definitely worth it for peace of mind. Reviewed on: 19th July 2018
Chanette Kennedy's avatar
Chanette Kennedy

Make the unbearable bearable...just.

5
Able to grant extra 15 months of quality life to a cat with heart failure. Bureaucracy kept to a minimum helps in stressful times. Made a difference to animal and human lives... thank you. Reviewed on: 17th July 2018
Felines are great's avatar
Felines are great

Really focused on Pets

5
Petplan are fantastic. I've had my horse insured with them for years and claimed over £10,000 for various conditions. They have always been friendly and efficient. Reviewed on: 3rd July 2018
Charlotte's avatar
Charlotte

Awful money grabbing company, don't care for pets or people

1
These people lie at the sales pitch about which conditions are covered and at what age. They lie about 9 out of 10 vets 'recommending' or 'promoting' Petplan when this means nothing more than an administrative formality where vets get a kickback for leaving Petplan leaflets out. They go out of their way to fund reasons to not settle claims. Ratchet up their premiums year-on-year even without a claim. All this, and yet their premiums are around 40% more expensive for a lower level of cover with a higher excess. A truly dreadful company. Reviewed on: 21st November 2017
Paul's avatar
Paul

Peace of mind

5
Having my cat insured with Petplan gives me peace of mind. They offer a great level of cover at an affordable price. Their customer service team are very helpful and I would have no hesitation in recommending them. Reviewed on: 11th November 2017
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Jay Hill

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