Write a review

Newsletter

Go to business site

Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (2346 reviews)

View other Petplan products

4.66

Based on 2,346 reviews, last reviewed 20th Jul 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026

Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Petplan Pet insurance reviews (2346)

Excellent service fast payout!!!

Always deal with my claims promptly Reviewed on: 4th August 2018

Excellent

Always resolve claims and queries quickly. Reviewed on: 4th August 2018

the best

I am very happy how everything is simple with petplan. I had no problems with claiming the money back for my cat's injury. It was fast and efficient . Reviewed on: 4th August 2018

The best for pets

NO insurance is perfect, but Petplan is the best when it comes to your dogs. We have one dog fighting cancer for two years and Petplan are still helping us. Twenty eight visits to Fitzpatrick Referrals, over £30k costs and they are still paying the majority with quick and simple claims process Reviewed on: 4th August 2018

Very quick to respond to claims

My dog had a serious operation which cost over £4000. We had to pay the vet on the day we collected George. It was a lot of money to find but once we submitted the claim to Petplan it was quickly paid into our account. The knowledge that we would be reimbursed so quickly was a huge relief. We trust Petplan completely and will continue to use them and recommend them. Thank you Reviewed on: 4th August 2018

Dog insurance

I would recommend Petplan insurance to anyone with animals. My dog has been really badly a couple of times and one was touch and go with her ,the amount of claim was thousands and Petplan paid out for her with no hesitation would highly recommend get your animal insured with them. Reviewed on: 4th August 2018

security

Petplan paid up promptly and the amount is replenished each year. Peace of mind for unexpected or long term illness. Reviewed on: 3rd August 2018

The Worst Possible Insurance Servie - Rubbish!!!

A simple castration for a dog and exploratory blood tests leading up to the scan. PetPlan were evasive, the staff are awful, no product knowledge, stupid and rude. The insurer will do anything to get out of paying a claim - it's the vets fault, its the customers fault, they cant find the form, they haven't received the form ...their methodology is deliberately designed to defeat your claim - as your policy is "lifelong" for the pet - WATCH OUT AND BEWARE, expensive and a non-payer (unless you threaten them) Reviewed on: 3rd August 2018

Confidence in a time of stress

I made the best decision when I decided to continue insuring my dog through Petplan after I rehomed him from the Dog's Trust. He has had some serious health problems which I don't think I could have afforded without having Petplan lifetime insurance and talking to the team and understanding what was covered gave me the confidence for my dog to have the surgery he needed. Payments have been swift and uncomplicated. My dog had a bad start in life but insuring him with Petplan will help him have a much happier rest of his life which he so deserves. Reviewed on: 3rd August 2018

Quick, easy and no fuss :)

Our cat was very poorly with Restrictive Cardio Myopathy at the beginning of the year and the vet bills were mounting up. He had a restriction on his account for a heart murmur detected when he was very young but as years had gone by with no troubles, Petplan reviewed this and were happy to take the restriction off so we were able to claim back our expenses and continue to claim for his now daily medication. Claims are processed quickly and with no trouble :) Reviewed on: 3rd August 2018

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Pet insurance
from John Lewis 2.65 from 48 reviews
Pet insurance
from MiPet Cover 4.75 from 739 reviews
Pet Insurance
from PDSA 3.72 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Petplan: Pet insurance reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2346)

Excellent service fast payout!!!

Excellent

the best

The best for pets

Very quick to respond to claims

Dog insurance

security

The Worst Possible Insurance Servie - Rubbish!!!

Confidence in a time of stress

Quick, easy and no fuss :)

Review Petplan: Pet insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024