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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

thank you so much for taking care of Bramble and me so brilliantly

5
I cant praise Petplan enough. their staff have all been fantastic on the phone; caring, listening, empathetic, knowledgeable, eager to answer all queries clearly. They sort claims very quickly and take away so much of the stress involved in having a sick pet. I think they are actually the most efficient and effective organisation that I have ever dealt with. Thank you again Reviewed on: 2nd August 2018
Jan's avatar
Jan

Fantastic company

5
My british bulldog has had multiple issues in her 6 years of life but not matter what she had to endure petplan have been there every step of the way. We have never had a claim rejected and the claims are dealt with quickly and efficiently and with compassion. I have recommended petplan to other family members and friends Reviewed on: 2nd August 2018
Christine 's avatar
Christine

Exceptional service

5
My catwas hit by a car and required vet treatment and a stay in hospital.Petplan paid my claim within 5 days with no hassle or delays.Communication was sympathetic and caring.Highly recommended .for any pet owner Reviewed on: 2nd August 2018
Joaane's avatar
Joaane

Honest and helpful

5
I have found that, if you follow their guidelines and keep them informed, Petplan are excellent. They paid out the full amount for investigations that we needed into our dog’s persistent colic, a matter of £1.5K, and they settled the claim in a week and a half. So glad we signed up with them as soon as we got her as a puppy. Reviewed on: 2nd August 2018
Elspeth Nicholson's avatar
Elspeth Nicholson

Always excellent

5
I have insured my animals with Petplan for the last 8 years and unfortunately have had to claim on several occasions. I cannot speak highly enough of the excellent and efficient service I always get. Maybe they are a little more expensive than some but I would highly recommend to anyone. Reviewed on: 2nd August 2018
Susan Beaman's avatar
Susan Beaman

No quibble, fast claim settlements

5
Settled my claim without query within 10 days of the procedure. Service is fast & efficient and the cover provides great peace of mind Reviewed on: 1st August 2018
caroline shilton's avatar
caroline shilton

Fantastic service!

5
Really good service whenever I call, always going above and beyond with their newsletters and content Reviewed on: 27th July 2018
Rebecca's avatar
Rebecca

Worth the extra money

5
PetPlan pay directly to my vets so I don't have to pay upront and claim it back like with some other insurers. It may be a costly insurance but it's definitely worth it for peace of mind. Reviewed on: 19th July 2018
Chanette Kennedy's avatar
Chanette Kennedy

Make the unbearable bearable...just.

5
Able to grant extra 15 months of quality life to a cat with heart failure. Bureaucracy kept to a minimum helps in stressful times. Made a difference to animal and human lives... thank you. Reviewed on: 17th July 2018
Felines are great's avatar
Felines are great

Really focused on Pets

5
Petplan are fantastic. I've had my horse insured with them for years and claimed over £10,000 for various conditions. They have always been friendly and efficient. Reviewed on: 3rd July 2018
Charlotte's avatar
Charlotte

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