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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (2346 reviews)

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4.66

Based on 2,346 reviews, last reviewed 20th Jul 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience.

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Petplan Pet insurance reviews (2346)

Thank you for listening.

It took longer than expected however a positive result is always worth the wait. Reviewed on: 2nd August 2018

Pet Plan who take the worry out of owning a Pet

Unfortunately our Dog Ruby started taking fits all dog owners know they are like a child to us we just want the best for them.. At a worrying time, after loads of test and mounting cost we found out she been having epileptic fits. We Sent Pet Plan a completed claims from with the relevant docs from vet and we recived confirmation email they had received infor Also sent an email enquiringly about who Ruby was doing, We then recived payment into our bank ALL this happened WITHIN 5 working DAYs That's What I call Service Reviewed on: 2nd August 2018

Excellent

Excellent service Quick Understanding In time of need very Helpful Reviewed on: 2nd August 2018

Claims

Petplan are amazing. There are no questions payment made either direct to vets or back into your bank. Not the cheapest but as they say you get what you pay for and I think they are worth every penny. Reviewed on: 2nd August 2018

thank you so much for taking care of Bramble and me so brilliantly

I cant praise Petplan enough. their staff have all been fantastic on the phone; caring, listening, empathetic, knowledgeable, eager to answer all queries clearly. They sort claims very quickly and take away so much of the stress involved in having a sick pet. I think they are actually the most efficient and effective organisation that I have ever dealt with. Thank you again Reviewed on: 2nd August 2018

Fantastic company

My british bulldog has had multiple issues in her 6 years of life but not matter what she had to endure petplan have been there every step of the way. We have never had a claim rejected and the claims are dealt with quickly and efficiently and with compassion. I have recommended petplan to other family members and friends Reviewed on: 2nd August 2018

Exceptional service

My catwas hit by a car and required vet treatment and a stay in hospital.Petplan paid my claim within 5 days with no hassle or delays.Communication was sympathetic and caring.Highly recommended .for any pet owner Reviewed on: 2nd August 2018

Honest and helpful

I have found that, if you follow their guidelines and keep them informed, Petplan are excellent. They paid out the full amount for investigations that we needed into our dog’s persistent colic, a matter of £1.5K, and they settled the claim in a week and a half. So glad we signed up with them as soon as we got her as a puppy. Reviewed on: 2nd August 2018

Always excellent

I have insured my animals with Petplan for the last 8 years and unfortunately have had to claim on several occasions. I cannot speak highly enough of the excellent and efficient service I always get. Maybe they are a little more expensive than some but I would highly recommend to anyone. Reviewed on: 2nd August 2018

No quibble, fast claim settlements

Settled my claim without query within 10 days of the procedure. Service is fast & efficient and the cover provides great peace of mind Reviewed on: 1st August 2018

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View resource hub

Petplan: Pet insurance reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2346)

Thank you for listening.

Pet Plan who take the worry out of owning a Pet

Excellent

Claims

thank you so much for taking care of Bramble and me so brilliantly

Fantastic company

Exceptional service

Honest and helpful

Always excellent

No quibble, fast claim settlements

Review Petplan: Pet insurance now

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