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Petplan: Pet insurance reviews

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4.85
Based on 2,331 reviews, last reviewed 8th Sep 2025
3200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Amazing claims service Had to claim for some treatment my pet had from our vet and a specialist referral centre. Both claims settled within a day of them being sent it. Fant... Read more Reviewed on: 8th September 2025
Peggy's avatar
Peggy

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2331)

Reliable

5
I currently have my kitten Raymond on PetPlans Life Long cover. Everyone I spoke to where very friendly and professional and gave me all the information I needed, Which was clear and easy to understand. Would highly recommend PetPlan to pet owners. Reviewed on: 1st October 2017
Paige Williams's avatar
Paige Williams

very impressed with this item

5
so glad we are in pet plan with having to use it for Fergie when we need it most for early this year for his needs Reviewed on: 29th September 2017
julie houghton's avatar
julie houghton

honest and friendly service

5
I've been with Petplan since the beginning of Indy's life - she sadly had to have specialist treatment but Pet plan provided a clear and straight forward service and paid my claim quicker then expected. I highly recommend Reviewed on: 26th September 2017
lauren's avatar
lauren

Great pet insurance

5
My husband and I have house rabbits and we found Pet Plan is the best insurer for bunnies, in terms of price and assistance when you need to claim. The staff are friendly, helpful and caring. Reviewed on: 26th September 2017
Laura Walker's avatar
Laura Walker

Brilliant

5
Quick payment and affordable pricing Reviewed on: 25th September 2017
Camilla's avatar
Camilla

Efficient, affordable, helpful

5
Petplan have provided a fantastic service to for me and my animals, always fast at paying my claims and very helpful and efficient when I have queries. Reviewed on: 25th September 2017
Camilla's avatar
Camilla

The Worst!

1
Simple the most unpleasant experience I've ever had with an insurance company Reviewed on: 19th September 2017
Sarah Lucas's avatar
Sarah Lucas

Calm in the Storm

5
During a horrible time petplans quick, easy and no nonsense approach to my claims brought me some welcome relief during an extremely distressing event. Reviewed on: 18th September 2017
Joanne Hammond's avatar
Joanne Hammond

No quibble regarding claims

5
Claim paid direct to vet. Much easier Reviewed on: 15th September 2017
Andrea Doodle Hewitson's avatar
Andrea Doodle Hewitson

Excellent behaviour

5
When our lovely dog died on the renewal date they returned that month's premium. Reviewed on: 15th September 2017
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Michael Fulton

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