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Petplan: Pet insurance reviews

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4.85
Based on 2,330 reviews, last reviewed 8th Sep 2025
3100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Great at sorting our claims! Great at sorting our claims and ensuring we get the help we need if we have to call to check information. They work directly with our vets so the proc... Read more Reviewed on: 8th September 2025
MrsS's avatar
MrsS

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2330)

Always try to avoid settling claims

1
I hate this company. Their first instinct when you make a claim is to try and find a way of avoiding covering it. Bury important exclusions in the small print. Claimed the condition was not covered if not presented before the kitten was 12 weeks but I only got him from the breeder at 14 weeks and you cannot know that this condition exists and needs an operation until he is 5-6 months old. Cynical. Reviewed on: 9th September 2017
Paul's avatar
Paul

The worst pet insurance company ever - avoid at all costs

1
Forced to give them one star because zero (or minus) is not an option. Despicable company, only interested in money, go out of their way to find arcane terms in the small print as to why they won't settle your claim for an operation on your pet. Their sales team lie - I did a mystery shopper exercise and asked specifically if my pet's condition (that they didn't pay the claim for) was covered and they said yes. They manipulate breeders by giving them "free" 4-week policies so that the new pet owner continues that cover with PetPlan and is then locked in. Don't believe a word these people say. They jack-up premiums on renewal even though you haven't claimed. Best to bale out and switch insurer as soon as possible before they trap you if your pet ever does develop a condition that would then not be covered by another insurer. Just avoid PetPlan at all costs. The worst pet insurer I have ever dealt with and I have had pets for 30 years. Reviewed on: 9th September 2017
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Paul

Comprehensive, friendly and professional

5
Really happy with the service, communication and speed of claims. Would recommend to anyone with a pet. Reasonable premiums too. Reviewed on: 9th September 2017
Al Morrell's avatar
Al Morrell

Quick and easy policy

4
Just took out a new policy. Set up was easy and call center was very helpful. Reviewed on: 8th September 2017
Jacqueline's avatar
Jacqueline

Never had a problem with PetPlan

5
Always pay promptly. Always helpful Reviewed on: 4th September 2017
Mary Siggers's avatar
Mary Siggers

Brill

5
Brill service and cheap on price too Reviewed on: 4th September 2017
Sam loveland 's avatar
Sam loveland

Expensive but reassuring!

5
On the few occasions I've made a claim, petplan have done so quickly and on one occasion when the sums involved were eyewsteringly huge they agreed to deal directly with the Vetetinary Practice concerned meaning a very worrying time was that bit less stressful. Reassuring to know Petplan is there to help me care for my beloved Labrador retriever. Reviewed on: 4th September 2017
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Lucy Opher Todd

The best pet insurer in the UK for older dogs

5
Great insurer - fast to pay and honest. Heard stories of some insurers hiking the premiums if you make claims, not with PetPlan. Renewal price increase was small, with 2 moderate size claims made in the year. Reviewed on: 4th September 2017
Barry's avatar
Barry

Life savers

5
When my hound had an almost catastrophic accident Petplan were there from the start. They were helpful, concerned and caring which actually meant almost more than the prompt payouts - though they did make the difference between amputation and a full four legged recovery. Reviewed on: 4th September 2017
Robyn Fell's avatar
Robyn Fell

Reliable and Stress-free Insurance Cover! Wouldn't go anywhere else.

4
I used PetPlan when I got my dog due to my parents recommending them after they had used them for their 2 dogs. When I have had to claim back on insurance it has been a quick and painless experience and I have never had to chase. Would recommend them with ease. Reviewed on: 3rd September 2017
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Emma Smith

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