Smart Money People Logo

Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
90% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Review Petplan: Pet Insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Petplan Pet Insurance reviews (2297)

Best cover available for precious four-legged members of our family!!

5
I feel secure in the knowledge that my precious little dog is covered against any issues that arise with her health and well-being. I have had cause to use Petplan when our dog became very poorly a few years ago.....the one thing I never had to worry about was paying for the treatment that she needed.....stress levels were high enough without that added worry! The best cover is Petplan cover!! Reviewed on: 23rd August 2017

Brilliant service all round

5
I have been a customer and dealt with Petplan on the veterinary side and I can whole heartedly say that they are brilliant. They have great policies, great customer service and super speedy at sorting claims, brilliant service all round Reviewed on: 22nd August 2017

Petplan have literally been lifesavers.

5
Petplan have made payment on all the claims I've submitted for 2 of my dogs. My late dog had cancer treatment over a period of 2 years so with Lifetime cover, we were able to continue the treatment over that period. My new dog has a skin condition and the drugs are expensive. Despite this, there has never been a query and payment has been made directly to the vet each time. These claims have not affected the monthly cost - unlike another insurer we have for our second dog. Unfortunately, with her previous health history, it's too late to swap to Petplan for her. Without the insurance, we would not have been able to afford treatment. I dread to think what we would have done! Reviewed on: 22nd August 2017

Brilliant

5
Two dogs insured with Pet Plan - and both have had claims. One was for a very large amount (full policy value) and only two weeks after taking it out. In both instances payment was made direct to vets / specialist with no fuss or delay. Would not use another insurer. Got my vote Reviewed on: 22nd August 2017

Pony claim

5
2yrs ago I had a pony who had an injury and petplan were great paid out and put my mind at rest as the vet bill was high unfortunately I lost her not to her injury but to laminitis I now have my 1yr old cat insured with petplan Reviewed on: 22nd August 2017

Excellent insurance provider

5
Can't fault Petplan with my claims over the past few years. Unfortunately my dog has ongoing medical problems but Petplan have ensured our claims are settled promptly Reviewed on: 22nd August 2017

Expensive but worth it

5
Can find cheaper out there but you get what you pay for!! Never had an issue with claims even big ones!! V happy with all aspects of petplan service!! Reviewed on: 22nd August 2017

Fantastic, hassle free

5
I have a cocker spaniel and a cocker spaniel cross beagle and I've never been let down by petplan, how fantastic it is that I can rely on such a fabulous company with no worries at all, owners may think there overpriced but the advantage is after paying your excess which lasts a year, pet plan and my vets blacks deals with everything else, what better service can I ask for. Reviewed on: 22nd August 2017

Reliable

4
Quick and easy to deal with, no issues Reviewed on: 22nd August 2017

Great peace of mind

5
Petplan gives me the reassurance I need being a pet owner, it sits in the background until an illness or injury occurs, great peace of mind for when the very worst happens and our family member needs treatment. Reviewed on: 21st August 2017

Review Petplan: Pet Insurance now

Help others make smarter decisions by sharing your own experience. Write a review