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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Fantastic service!

5
Really good service whenever I call, always going above and beyond with their newsletters and content Reviewed on: 27th July 2018
Rebecca's avatar
Rebecca

Worth the extra money

5
PetPlan pay directly to my vets so I don't have to pay upront and claim it back like with some other insurers. It may be a costly insurance but it's definitely worth it for peace of mind. Reviewed on: 19th July 2018
Chanette Kennedy's avatar
Chanette Kennedy

Make the unbearable bearable...just.

5
Able to grant extra 15 months of quality life to a cat with heart failure. Bureaucracy kept to a minimum helps in stressful times. Made a difference to animal and human lives... thank you. Reviewed on: 17th July 2018
Felines are great's avatar
Felines are great

Really focused on Pets

5
Petplan are fantastic. I've had my horse insured with them for years and claimed over £10,000 for various conditions. They have always been friendly and efficient. Reviewed on: 3rd July 2018
Charlotte's avatar
Charlotte

Awful money grabbing company, don't care for pets or people

1
These people lie at the sales pitch about which conditions are covered and at what age. They lie about 9 out of 10 vets 'recommending' or 'promoting' Petplan when this means nothing more than an administrative formality where vets get a kickback for leaving Petplan leaflets out. They go out of their way to fund reasons to not settle claims. Ratchet up their premiums year-on-year even without a claim. All this, and yet their premiums are around 40% more expensive for a lower level of cover with a higher excess. A truly dreadful company. Reviewed on: 21st November 2017
Paul's avatar
Paul

Peace of mind

5
Having my cat insured with Petplan gives me peace of mind. They offer a great level of cover at an affordable price. Their customer service team are very helpful and I would have no hesitation in recommending them. Reviewed on: 11th November 2017
Jay Hill's avatar
Jay Hill

Reliable

5
I currently have my kitten Raymond on PetPlans Life Long cover. Everyone I spoke to where very friendly and professional and gave me all the information I needed, Which was clear and easy to understand. Would highly recommend PetPlan to pet owners. Reviewed on: 1st October 2017
Paige Williams's avatar
Paige Williams

very impressed with this item

5
so glad we are in pet plan with having to use it for Fergie when we need it most for early this year for his needs Reviewed on: 29th September 2017
julie houghton's avatar
julie houghton

honest and friendly service

5
I've been with Petplan since the beginning of Indy's life - she sadly had to have specialist treatment but Pet plan provided a clear and straight forward service and paid my claim quicker then expected. I highly recommend Reviewed on: 26th September 2017
lauren's avatar
lauren

Great pet insurance

5
My husband and I have house rabbits and we found Pet Plan is the best insurer for bunnies, in terms of price and assistance when you need to claim. The staff are friendly, helpful and caring. Reviewed on: 26th September 2017
Laura Walker's avatar
Laura Walker

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