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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Awful money grabbing company, don't care for pets or people

1
These people lie at the sales pitch about which conditions are covered and at what age. They lie about 9 out of 10 vets 'recommending' or 'promoting' Petplan when this means nothing more than an administrative formality where vets get a kickback for leaving Petplan leaflets out. They go out of their way to fund reasons to not settle claims. Ratchet up their premiums year-on-year even without a claim. All this, and yet their premiums are around 40% more expensive for a lower level of cover with a higher excess. A truly dreadful company. Reviewed on: 21st November 2017
Paul's avatar
Paul

Peace of mind

5
Having my cat insured with Petplan gives me peace of mind. They offer a great level of cover at an affordable price. Their customer service team are very helpful and I would have no hesitation in recommending them. Reviewed on: 11th November 2017
Jay Hill's avatar
Jay Hill

Reliable

5
I currently have my kitten Raymond on PetPlans Life Long cover. Everyone I spoke to where very friendly and professional and gave me all the information I needed, Which was clear and easy to understand. Would highly recommend PetPlan to pet owners. Reviewed on: 1st October 2017
Paige Williams's avatar
Paige Williams

very impressed with this item

5
so glad we are in pet plan with having to use it for Fergie when we need it most for early this year for his needs Reviewed on: 29th September 2017
julie houghton's avatar
julie houghton

honest and friendly service

5
I've been with Petplan since the beginning of Indy's life - she sadly had to have specialist treatment but Pet plan provided a clear and straight forward service and paid my claim quicker then expected. I highly recommend Reviewed on: 26th September 2017
lauren's avatar
lauren

Great pet insurance

5
My husband and I have house rabbits and we found Pet Plan is the best insurer for bunnies, in terms of price and assistance when you need to claim. The staff are friendly, helpful and caring. Reviewed on: 26th September 2017
Laura Walker's avatar
Laura Walker

Brilliant

5
Quick payment and affordable pricing Reviewed on: 25th September 2017
Camilla's avatar
Camilla

Efficient, affordable, helpful

5
Petplan have provided a fantastic service to for me and my animals, always fast at paying my claims and very helpful and efficient when I have queries. Reviewed on: 25th September 2017
Camilla's avatar
Camilla

The Worst!

1
Simple the most unpleasant experience I've ever had with an insurance company Reviewed on: 19th September 2017
Sarah Lucas's avatar
Sarah Lucas

Calm in the Storm

5
During a horrible time petplans quick, easy and no nonsense approach to my claims brought me some welcome relief during an extremely distressing event. Reviewed on: 18th September 2017
Joanne Hammond's avatar
Joanne Hammond

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