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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Brilliant

5
Quick payment and affordable pricing Reviewed on: 25th September 2017
Camilla's avatar
Camilla

Efficient, affordable, helpful

5
Petplan have provided a fantastic service to for me and my animals, always fast at paying my claims and very helpful and efficient when I have queries. Reviewed on: 25th September 2017
Camilla's avatar
Camilla

The Worst!

1
Simple the most unpleasant experience I've ever had with an insurance company Reviewed on: 19th September 2017
Sarah Lucas's avatar
Sarah Lucas

Calm in the Storm

5
During a horrible time petplans quick, easy and no nonsense approach to my claims brought me some welcome relief during an extremely distressing event. Reviewed on: 18th September 2017
Joanne Hammond's avatar
Joanne Hammond

No quibble regarding claims

5
Claim paid direct to vet. Much easier Reviewed on: 15th September 2017
Andrea Doodle Hewitson's avatar
Andrea Doodle Hewitson

Excellent behaviour

5
When our lovely dog died on the renewal date they returned that month's premium. Reviewed on: 15th September 2017
Michael Fulton's avatar
Michael Fulton

Fantastic service with peace of mind

5
Great affordable cover with peace of mind and fantastic customer service Reviewed on: 10th September 2017
Kate Brealey's avatar
Kate Brealey

Always try to avoid settling claims

1
I hate this company. Their first instinct when you make a claim is to try and find a way of avoiding covering it. Bury important exclusions in the small print. Claimed the condition was not covered if not presented before the kitten was 12 weeks but I only got him from the breeder at 14 weeks and you cannot know that this condition exists and needs an operation until he is 5-6 months old. Cynical. Reviewed on: 9th September 2017
Paul's avatar
Paul

The worst pet insurance company ever - avoid at all costs

1
Forced to give them one star because zero (or minus) is not an option. Despicable company, only interested in money, go out of their way to find arcane terms in the small print as to why they won't settle your claim for an operation on your pet. Their sales team lie - I did a mystery shopper exercise and asked specifically if my pet's condition (that they didn't pay the claim for) was covered and they said yes. They manipulate breeders by giving them "free" 4-week policies so that the new pet owner continues that cover with PetPlan and is then locked in. Don't believe a word these people say. They jack-up premiums on renewal even though you haven't claimed. Best to bale out and switch insurer as soon as possible before they trap you if your pet ever does develop a condition that would then not be covered by another insurer. Just avoid PetPlan at all costs. The worst pet insurer I have ever dealt with and I have had pets for 30 years. Reviewed on: 9th September 2017
Paul's avatar
Paul

Comprehensive, friendly and professional

5
Really happy with the service, communication and speed of claims. Would recommend to anyone with a pet. Reasonable premiums too. Reviewed on: 9th September 2017
Al Morrell's avatar
Al Morrell

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