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Petplan: Pet Insurance reviews

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4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
90% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Superior insurers

5
I insure all my puppys as they leave for their forever homes.I can relax in the knowledge all puppys have all round insurance. As a breeder only one new owner has had to claim,Petplan dealt with claim professionally and promptly..... I always recommend Petplan....Always! Reviewed on: 21st August 2017
Karen Adams's avatar
Karen Adams

Genuinely helpful company

5
My puppy had a fractured toe at just 10 weeks old. It meant that the claim was split between his breeders insurance and the full policy I'd taken out for the year ahead with petplan. Whilst both policies were petplan it made it a daunting prospect for me as I knew the claim would be several months until he was okay by the vet for his future job as a disability assistance dog. PetPlan, from the off, we're fantastic. They made it as simple as possible and always took the time to make sure everything was going head properly. We had a few issues with the vetinary practice and their poor record keeping but again, petplan found ways around it and encouraged me to keep on until the claim was resolved. Staff always gave their name and if I said I was writing it down, they offered to spell it too which is a great help. I found them extremely proffesional and polite without that overtone of partronsation you sometimes get with Pet insurance companies. They always used my name, never love, babe, hun..... Which us apreciated! I've had no issues with petplan and shall continue to insure my standard poodle through them in the years to come. Reviewed on: 21st August 2017
Leah Walters's avatar
Leah Walters

Excellent service! Wouldn't go anywhere else

5
Our American Bulldog had a lump which had to be removed and tested. Thankfully it was nothing bad! Petplan were fantastic, they paid the vet direct and really quickly too. No hassel. I also had to call them for some information for the vets and the lady I spoke to was really friendly and helpful. Great customer service. Reviewed on: 21st August 2017
Jodie Catlin's avatar
Jodie Catlin

Excellent cover with great empathy

5
PetPlan made all the claims I have put through for my 3 dogs really easy and they were quick to settle them with my vet. When one of my dogs died last January PetPlan employees demonstrated great empathy and efficiency and they made me feel they cared about my feelings and my sense of loss, which is rare from insurers. Top marks for PetPlan from me! Reviewed on: 21st August 2017
Rene Evans's avatar
Rene Evans

No hassle service

4
No problem paying out on legitament claims. Helpfull staff when ever ive contacted them Reviewed on: 21st August 2017
Shirley White's avatar
Shirley White

Always helpful

5
I have never had a problem claiming. The premiums are good value Reviewed on: 21st August 2017
Emma Carpenter's avatar
Emma Carpenter

Petplan worth every penny

5
I have 8 animals insured with Petplan and have claimed quite a lot over the years. They have always paid quickly and without quibble. I know people who have gone with cheaper companies and then not be paid what they thought they should when claiming. Reviewed on: 21st August 2017
Pauline Wellbelove's avatar
Pauline Wellbelove

Trustworthy and friendly insurance company

5
Whenever I've spoken with Petplan on the phone they have been open and friendly, especially important when I have difficult situations with my cat. I truly think the price is worth the peace of mind I get for my cat. Reviewed on: 21st August 2017
Claire Speers's avatar
Claire Speers

The best for my bunny

5
With Petplan I know I can get the care my pets need without worrying about the cost. One of my rabbits has needed veterinary treatment a few times and Petplan have had it covered every time. Reviewed on: 21st August 2017
Helen Cassell's avatar
Helen Cassell

Excellent when needed!

5
Paid out on my claim before I even had chance to call and discuss. Any time I have called staff have always been helpful. Been there when I needed to claim (twice this year) fab! Reviewed on: 21st August 2017
Cathryn Laity's avatar
Cathryn Laity

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