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Petplan: Pet insurance reviews

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4.85
Based on 2,328 reviews, last reviewed 5th Sep 2025
2900% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

brilliant claims process, lovely staff very knowledgeable and friendly staff, quick and hassle free when it comes to claiming Reviewed on: 5th September 2025
Mel's avatar
Mel

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2328)

Very professional and approachable

5
I have had no problems with Petplan and when I have had to contact them with a query, they have been very polite and efficient. Reviewed on: 31st August 2017
Denise Flowers's avatar
Denise Flowers

Exceptional service

5
Without Pet Plan I would have had to make very different decisions about whether to treat 3 of my dogs or to let them go due to lack of funds. Pet Plan enabled me to give them the treatment which gave them very many happy, pain free, fun filled years. Reviewed on: 26th August 2017
Michelle's avatar
Michelle

I know they are there if or when my pet needs them

5
Easy to set up an affordable insurance for your pet it gives you ease of mind knowing if anything life threatening happens they have your pets back Reviewed on: 26th August 2017
Edwina Williams's avatar
Edwina Williams

Gud value

5
Always had good service sadly lost a dog few years ago petplan covered all her costs with no issues hence I've used them again and would recommend them to people Reviewed on: 25th August 2017
Sarah Ryland-Smith's avatar
Sarah Ryland-Smith

I wouldn't insure my pet with anyone else but Petplan!

5
Would always recommend Petplan to any pet owner, although not the cheapest on the market you certainly get what you pay for. Unlike many other pet insurance companies, their assessors are veterinary qualified which means they can review your claim accurately and most veterinary practice are happy to liaise with them directly. In my experience they have settled all my claims quickly and fairly. When it comes to my pets being ill or injury I want peace of mind that I will be able to provide them with the best level of care I can, with Petplan I have this assurance. Reviewed on: 25th August 2017
Kerri Whipday's avatar
Kerri Whipday

Good service

5
Never had any issues with Petplan, always paid the vet direct, wouldn't use any other companies Reviewed on: 25th August 2017
Laura Field's avatar
Laura Field

Best pet insurer

4
Personally I am more than happy with the cover I have received for my pets. Professionally I recommend petplan every day and can honestly say that when helping clients with their claims/sorting insurance forms dealing with vetline. It's so much better service for clients than any other pet insurance providers out there. Reviewed on: 25th August 2017
Justine Middleton's avatar
Justine Middleton

Pet Plan excellent

5
Been insured with them for 11 years he is my 4th dog first 2 not insured 3rd never had to use insurance....this one has had minor ailments from day one and is now constantly on painkillers for arthritis. ... paid out everytime and very quick would definitely recommend to others x Reviewed on: 25th August 2017
Susan Mcmullen's avatar
Susan Mcmullen

Excellent in every way

5
I have been with Petplan for 6 years now and they have been absolutely outstanding and tick all the boxes. From reasonable price to fantastic service and great customer service skill, I couldn't recommend them enough. Reviewed on: 25th August 2017
Gillian's avatar
Gillian

Best pet insurance around

5
All our cats are covered by pet plan. One of our moggies had a serious illness requiring surgery and multiple vet visits plus a few hospital admissions. Pet plan were brilliant and paid out very quickly each time we put a claim in. I recommend them to lots of people and my parents have insured their cat with pet plan because of our recommendation. Reviewed on: 25th August 2017
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Victoria Goodwin

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