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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
90% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Excellent cover

5
The people at Petplan are super friendly and helpful and the cover is the best I could find. Reviewed on: 21st August 2017

Dog claim

5
Always paid claim direct to vet with no issues at all Reviewed on: 21st August 2017

reliable to pay every claim every time

5
I've had to make lots of claims before d Petplan have always paid every claim without fail Reviewed on: 21st August 2017

Best cover for rabbits

5
There isn't a great range of choice for rabbit insurers but PetPlan offer good cover and we have had to claim several times and never had a problem. Reviewed on: 21st August 2017

Great insurancer

5
Petplan is very helpful and also asks how you Pet (baby) is doing. It is very stressful when your pet is ill, Petplan is very helpful and makes it a bit less stressful not having to worry about if your insurance company is going to pay out. Thank you. Reviewed on: 21st August 2017

There when I needed them most!

5
With all the stress of being advised just how ill our Ellie was, to not have the added stress of worrying about how I was going to pay for treatment, or even claim it back made making hard decisions that little bit easier. Appreciate they aren't the cheapest, but the service & help is well worth paying the extra for - as is the peace of mind. Reviewed on: 21st August 2017

Dog insurance

5
Have a set of very accident prone lurchers and petplan have always been brilliant at making sure I can get them the best treatment possible without having to worry. Reviewed on: 21st August 2017

Excellent

5
I've had pet insurance with Pet plan for my previous dog and now with my current dog and cat and can't fault them. My previous dog had multiple ailments and all were covered by her policy and never had any issues with claiming. In the last 6 years of her life Pet plan paid out approx £17,000 - £20,000. My current dog had to have spinal surgery in January this year which meant a referal to a specialist after initial treatment at her vet, again no issues with any of this and Pet plan paid the specialist directly which was good as the final bill totalled £7,500. Reviewed on: 21st August 2017

Excellent speedy service

5
Have 2 Labradors. The eldest has certainly been a rufty, rufty boy in his time and we have claimed numerous times. Claims always paid promptly with no quibble.. youngest Labrador has recently had an expensive operation at Supervets place. Claim settled very quickly in full. It's great peace of mind to be able to rely on your insurer when your best friends are in trouble. Reviewed on: 21st August 2017

Couldn't do without them

5
They have simply been amazing..my Welsh terrier buddy has has some serious health issues and without petplan I don't know how we would have coped ..tjey take care of everything I just pay the excess and all is taken care of Reviewed on: 20th August 2017

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