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Petplan: Pet insurance reviews

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4.85
Based on 2,325 reviews, last reviewed 5th Sep 2025
2600% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Long term customer very satisfied I have had Petplan for years and they have always been brilliant. The claiming process is easy and fairly quick. My only issue is that you can't negot... Read more Reviewed on: 5th September 2025
Sarah's avatar
Sarah

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2325)

excellent pet insurance company!!

5
Easy to track the claims and pay back in just 5 days! Excellent!! Reviewed on: 24th August 2017
FIONA Yu 's avatar
FIONA Yu

Great service

5
I have always found Petplan to be very helpful and curtious. My dog has a chronic condition and I have unfortunately had to make manys claims against my insurance and every claim has been paid without question. Thank you PetPlan for giving me peace of mind. Reviewed on: 24th August 2017
Susan Samways's avatar
Susan Samways

Great peace of mind

4
Always paid my claims in full and quickly. Only not 4 stars because my premiums are so high, £87 a month for a 7 year old British bulldog! But I keep paying it as I want to ensure she has the best possible cover. Reviewed on: 24th August 2017
Sarahcoxon@ymail.com's avatar
[email protected]

Brilliant

5
Our dog has had a few health problems over the last few years and Petplan have always paid with no problems. We love the fact that our vets accept Petplan directly so we only have to worry about paying the excess. It's a massive weight off our shoulders during stressful and worrying times Reviewed on: 24th August 2017
Hayley pearce 's avatar
Hayley pearce

Never ever have had any problems, thankfully!

5
Have had 3cocker spaniels insured with Pet plan over 30 years in total and have had nothing but positive experiences. Have paid out many thousands of pounds over the years. I do nothing with paperwork anymore and everything is done via my vet. Brilliant! Reviewed on: 24th August 2017
Julie Paterson's avatar
Julie Paterson

Would recommend

5
We have been with Petplan for two years with my current dog and for eleven years previously with my old dog. They have always paid up, no quibbles and the fact that they pay the vet directly is a massive help. So far, premiums have only risen a small amount considering we've claimed a few times. Reviewed on: 23rd August 2017
Kate palmer 's avatar
Kate palmer

Used Petplan for twenty years.

5
First insured my pets with Petplan in 1997. I can't even begin to recall how many over the years! Simple claims process, good levels of cover. Sensible terms and conditions without ever changing goalposts. Wouldn't insure anywhere else! Reviewed on: 23rd August 2017
Victoria Lee's avatar
Victoria Lee

Aslan

5
Our Great Dane Aslan would not be here if it weren't for Petplan - they have paid out about £15,000 over 4 years without quibbling or crazy premium rises. I'm so grateful. Reviewed on: 23rd August 2017
Heidi Bennett's avatar
Heidi Bennett

Best cover available for precious four-legged members of our family!!

5
I feel secure in the knowledge that my precious little dog is covered against any issues that arise with her health and well-being. I have had cause to use Petplan when our dog became very poorly a few years ago.....the one thing I never had to worry about was paying for the treatment that she needed.....stress levels were high enough without that added worry! The best cover is Petplan cover!! Reviewed on: 23rd August 2017
Karen's avatar
Karen

Brilliant service all round

5
I have been a customer and dealt with Petplan on the veterinary side and I can whole heartedly say that they are brilliant. They have great policies, great customer service and super speedy at sorting claims, brilliant service all round Reviewed on: 22nd August 2017
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Penny Hiles

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