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Petplan: Pet insurance reviews

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4.85
Based on 2,322 reviews, last reviewed 4th Sep 2025
2300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

They really care and go above and beyond when you ne... They really care and go above and beyond when you need to claim. Reviewed on: 4th September 2025
Dorothy E's avatar
Dorothy E

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2322)

Excellent insurance provider

5
Can't fault Petplan with my claims over the past few years. Unfortunately my dog has ongoing medical problems but Petplan have ensured our claims are settled promptly Reviewed on: 22nd August 2017
Amanda Brophy's avatar
Amanda Brophy

Expensive but worth it

5
Can find cheaper out there but you get what you pay for!! Never had an issue with claims even big ones!! V happy with all aspects of petplan service!! Reviewed on: 22nd August 2017
Karen White's avatar
Karen White

Fantastic, hassle free

5
I have a cocker spaniel and a cocker spaniel cross beagle and I've never been let down by petplan, how fantastic it is that I can rely on such a fabulous company with no worries at all, owners may think there overpriced but the advantage is after paying your excess which lasts a year, pet plan and my vets blacks deals with everything else, what better service can I ask for. Reviewed on: 22nd August 2017
Lydia nock's avatar
Lydia nock

Reliable

4
Quick and easy to deal with, no issues Reviewed on: 22nd August 2017
Michelle's avatar
Michelle

Great peace of mind

5
Petplan gives me the reassurance I need being a pet owner, it sits in the background until an illness or injury occurs, great peace of mind for when the very worst happens and our family member needs treatment. Reviewed on: 21st August 2017
Ian's avatar
Ian

Superior insurers

5
I insure all my puppys as they leave for their forever homes.I can relax in the knowledge all puppys have all round insurance. As a breeder only one new owner has had to claim,Petplan dealt with claim professionally and promptly..... I always recommend Petplan....Always! Reviewed on: 21st August 2017
Karen Adams's avatar
Karen Adams

Genuinely helpful company

5
My puppy had a fractured toe at just 10 weeks old. It meant that the claim was split between his breeders insurance and the full policy I'd taken out for the year ahead with petplan. Whilst both policies were petplan it made it a daunting prospect for me as I knew the claim would be several months until he was okay by the vet for his future job as a disability assistance dog. PetPlan, from the off, we're fantastic. They made it as simple as possible and always took the time to make sure everything was going head properly. We had a few issues with the vetinary practice and their poor record keeping but again, petplan found ways around it and encouraged me to keep on until the claim was resolved. Staff always gave their name and if I said I was writing it down, they offered to spell it too which is a great help. I found them extremely proffesional and polite without that overtone of partronsation you sometimes get with Pet insurance companies. They always used my name, never love, babe, hun..... Which us apreciated! I've had no issues with petplan and shall continue to insure my standard poodle through them in the years to come. Reviewed on: 21st August 2017
Leah Walters's avatar
Leah Walters

Excellent service! Wouldn't go anywhere else

5
Our American Bulldog had a lump which had to be removed and tested. Thankfully it was nothing bad! Petplan were fantastic, they paid the vet direct and really quickly too. No hassel. I also had to call them for some information for the vets and the lady I spoke to was really friendly and helpful. Great customer service. Reviewed on: 21st August 2017
Jodie Catlin's avatar
Jodie Catlin

Excellent cover with great empathy

5
PetPlan made all the claims I have put through for my 3 dogs really easy and they were quick to settle them with my vet. When one of my dogs died last January PetPlan employees demonstrated great empathy and efficiency and they made me feel they cared about my feelings and my sense of loss, which is rare from insurers. Top marks for PetPlan from me! Reviewed on: 21st August 2017
Rene Evans's avatar
Rene Evans

No hassle service

4
No problem paying out on legitament claims. Helpfull staff when ever ive contacted them Reviewed on: 21st August 2017
Shirley White's avatar
Shirley White

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