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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
90% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Pet plan reviews

5
As an even I am confident in recommending pet plan every time Reviewed on: 20th August 2017

friendly & knowledgeable customer service

4
I have been lucky enough so far to not to have needed to make a claim for my current dog, but when I called to renue the policy for my rescue dog I felt like I was a valued customer & not just a number! Reviewed on: 20th August 2017

Good, honest, trusted pet insurers

5
I have been with pet plan insurence for 14.5 years. Thats 3 dogs who have been insured and never once have i had a problem claiming with petplan. They are honest and gained my trust through good quality, no hasstle service. Reviewed on: 20th August 2017

Pet plan amazing company

5
Have my dog insured with pet plan and they have been absolutely amazing. They pay the claims very quickly and send a breakdown to me Reviewed on: 20th August 2017

Reliable, dependable and no hidden catches!

5
Petplan have made a stressful experience much less daunting knowing they were there to allow my lovely doggy to get the operation he needed to make him better after an accident. They were straightforward to deal with and quick in dealing with our claim, i highly recommend them and they even offer free 4 week's insurance to pups and kittens should new pet owners need it, 5*** Reviewed on: 20th August 2017

Best pet insurance around

5
You really do get what you pay for with pet insurance, petplan is not the cheapest for a good reason, they are are reliable, efficient and honest about the product they sell. I would never insure my pets with ANY other company! Reviewed on: 20th August 2017

Excellent service

5
Have 3 dogs insured with pet plan one of which is on meds for life and pet plan pay each month without fail. Excellent staff with veterinary knowledge. Wouldn't dream of going elsewhere for my pet insurance as it's a huge weight off my mind to know the cover is there Reviewed on: 20th August 2017

great claims experience!

5
we've made lots of claims for two cats. We've never had any issues with claims experience and claims don't impact renewal premiums so we don't need to worry about making claims. Reviewed on: 20th August 2017

Really reliable and quick response.

5
My horse was kicked and chipped bone, no hassle with petplan vet was paid after treatment, makes a worrying time much easier. Reviewed on: 20th August 2017

Reliable

5
I have always used Pet Plan for many years always paid out and do not increase premiums because claim made unlike others. Would completely recommend. Reviewed on: 20th August 2017

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