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Petplan: Pet insurance reviews

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4.85
Based on 2,319 reviews, last reviewed 30th Aug 2025
2100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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1%
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Latest highest rating:

5

Excellent cover for epileptic dog My dog has been with Petplan since we had her as an 8 month old rescue. She developed epilepsy around age 3 and Petplan have been amazing at covering... Read more Reviewed on: 30th August 2025
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SW

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2319)

The best for my bunny

5
With Petplan I know I can get the care my pets need without worrying about the cost. One of my rabbits has needed veterinary treatment a few times and Petplan have had it covered every time. Reviewed on: 21st August 2017
Helen Cassell's avatar
Helen Cassell

Excellent when needed!

5
Paid out on my claim before I even had chance to call and discuss. Any time I have called staff have always been helpful. Been there when I needed to claim (twice this year) fab! Reviewed on: 21st August 2017
Cathryn Laity's avatar
Cathryn Laity

Excellent cover

5
The people at Petplan are super friendly and helpful and the cover is the best I could find. Reviewed on: 21st August 2017
Caroline Szewczyk's avatar
Caroline Szewczyk

Dog claim

5
Always paid claim direct to vet with no issues at all Reviewed on: 21st August 2017
Linda Davies 's avatar
Linda Davies

reliable to pay every claim every time

5
I've had to make lots of claims before d Petplan have always paid every claim without fail Reviewed on: 21st August 2017
Elaine Topp 's avatar
Elaine Topp

Best cover for rabbits

5
There isn't a great range of choice for rabbit insurers but PetPlan offer good cover and we have had to claim several times and never had a problem. Reviewed on: 21st August 2017
Louise Farmer's avatar
Louise Farmer

Great insurancer

5
Petplan is very helpful and also asks how you Pet (baby) is doing. It is very stressful when your pet is ill, Petplan is very helpful and makes it a bit less stressful not having to worry about if your insurance company is going to pay out. Thank you. Reviewed on: 21st August 2017
Michelle Anne Davies's avatar
Michelle Anne Davies

There when I needed them most!

5
With all the stress of being advised just how ill our Ellie was, to not have the added stress of worrying about how I was going to pay for treatment, or even claim it back made making hard decisions that little bit easier. Appreciate they aren't the cheapest, but the service & help is well worth paying the extra for - as is the peace of mind. Reviewed on: 21st August 2017
Elaine Thomas's avatar
Elaine Thomas

Dog insurance

5
Have a set of very accident prone lurchers and petplan have always been brilliant at making sure I can get them the best treatment possible without having to worry. Reviewed on: 21st August 2017
kathryn ridley's avatar
kathryn ridley

Excellent

5
I've had pet insurance with Pet plan for my previous dog and now with my current dog and cat and can't fault them. My previous dog had multiple ailments and all were covered by her policy and never had any issues with claiming. In the last 6 years of her life Pet plan paid out approx £17,000 - £20,000. My current dog had to have spinal surgery in January this year which meant a referal to a specialist after initial treatment at her vet, again no issues with any of this and Pet plan paid the specialist directly which was good as the final bill totalled £7,500. Reviewed on: 21st August 2017
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Yolander hancock

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