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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
90% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Reliable reassuring thorough service

5
I have five policies with petplan and throughout all of my claims they have been efficient, thorough and reasonable. They are expensive but worth the extra money! Reviewed on: 20th August 2017

Great customer service

5
I'm happy with pet plan they always pay my. Vet for treatment on my pug very satisfied Reviewed on: 20th August 2017

Protection for our cats and dogs for over 20 years.

5
I wouldn't use any other company to care for my dogs and formerly cats. Petplan have paid out promptly many claims over the years. They now pay monthly medication for our boxer and I feel we have always had good value for money. Reviewed on: 20th August 2017

Amazing Customer Service

5
Never had an issue, always friendly helpful customer service and I feel secure that my cat is looked after. Reviewed on: 20th August 2017

Excellent service

5
All 4 dogs insured with Pet Plan not once has the claiming procedure been anything but fast and easy! Reviewed on: 20th August 2017

Never had a problem with petplan.

5
I have had to make a few claims over the last few years, and they are very helpful, and fast to settle your claims. They nice people to talk to if you have to phone them . Allround first class service. Reviewed on: 20th August 2017

Best insurance

5
Our cat was really sick pet plan were so supportive. .We were able to make decisions on what was best for her and pet plan covered the cost of the treatment could not thank them enough recommend to everyone Reviewed on: 20th August 2017

The best pet insurance provider

5
I've just into my fourth year with Petplan and I have had the unfortunate circumstances in which I've had to claim for my precious boy. However Petplan have been absolutely fantastic, the reassurance that they assist me in ensuring he has the best care possible is a huge weight off my shoulders, customer service is also fantastic and I've never had any issues with claims - long may that continue! I recommend Petplan to family and friends and I'd never go elsewhere. I cringe for those who choose to use other companies, because 9 times out of 10, they tell me about their poor experiences! Thank you Petplan, you certainly make mine and Charlie's lives a lot easier - please keep up the positive and reassuring good work!! Reviewed on: 20th August 2017

best let insurance company

5
Pet Plan is the best insurance company on the market. Wouldn't use anyone else Reviewed on: 20th August 2017

Pet insurance provided by people who understand pet owners

5
I've always insured with PetPlan, most recently my rescue dog who needed cataract surgery. All fees paid directly to the vet with no issues (£6000). PetPlan also support pet charities to the tune of hundreds of thousands of pounds every year. A great company with great values. Reviewed on: 20th August 2017

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