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Petplan: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.88 (2298 reviews)

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4.83

Based on 2,298 reviews, last reviewed 27th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024

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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months ...

Petplan Pet Insurance reviews (2298)

Review of the Petplan, Pet Insurance:

Would never swop

Always there when you need them Reviewed on: 4th October 2023

Excellent cover and claims experience

Excellent cover and claims experience Reviewed on: 6th August 2024

They care for your pet

So they might be more expensive than other providers in the market but the old saying " you get what you pay for" comes to mind, they make it possible to care for your pet whilst they do the rest, from doing direct claims with the vets to be able to give you a decision before you make a claim by doing a Pre auth. Friendly and great customer service Reviewed on: 6th August 2024

Excellent service, fast pay out.

Excellent service, fast pay out. We have our dog insured, and this has been a peace of mind to know he's covered, with zero issues and fast claims pay out. With pet insurance you get what you pay for. Reviewed on: 5th August 2024

quick claim payments and peace of mind

the claims process is very quick and easy to do via the website or your vet can even do it for you. i had my claim approved and the money was back in my bank account within 2 weeks. I find Petplan a lot more expensive than other companies but you are paying for excellant service and quick turn around when you need it most therefore depending on your financial situation it is worth the extra pounds Reviewed on: 5th August 2024

I recently started using Pets at Home and was recomm...

I recently started using Pets at Home and was recommended to use Petplan for my pet insurance. Surprisingly, it turned out to be more expensive than the competition, but I decided to give it a try. Unfortunately, when I attempted to make a claim for an unexpected vet bill in December, right around Christmas, it has been over a month, and there has been no progress on my claim. Despite my efforts to get updates by calling them every day, they repeatedly assure me that someone is... Reviewed on: 17th January 2024

This is a cynical business abusing customer loyalty and our love of pets: Shame on you Petplan!

Petplan have increased cost of cover by 400% over 9 years, relying on the customer to not requote each year, I have just had a quote from John Lewis on slightly MORE cover, with less excess and it is 1/3 of the price of Petplan....saving £1,000 per year! I urge all Petplan policy holders to go out to requote today! Reviewed on: 2nd January 2024

Don't tell the truth

Signed up to Pet Plan as my last dog passed away in 2022 with a tumour in her foot, and after several thousands of pounds she passed away but I knew she was old so I was at peace with this. After getting another dog shortly after I decided to take out pet insurance even though I hadn't before for the previous 15 years of owning a dog, due to hearing from several people that pet insurance companies fail to pay out. I decided to take my own opinion this time and take out pet insur... Reviewed on: 28th November 2023

Best Ever !

Easy to claim, no mess, no fuss and payment in days ! Reviewed on: 16th October 2023

Price

Whilst the service was good, they increased my premium so much that I had to cancel. We shouldn't have to chose between dinner and paying for cover to keep my dog safe - not right in this cost of living crisis Reviewed on: 16th October 2023

You pay the price, but you get a high end service!

I have only been with Petplan a short time, but they are great very helpful and offer a comprehensive package of health care for my dog that includes everything a dog would ever need, the price of premiums is high yes, but you pay for quality high end service witch in your dogs time of need will be reliable and trusted to deal with everything so your dog and you don't have to worry. Reviewed on: 16th October 2023

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