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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Helpful Company

Pet plan always pay any claims promptly. Also they give advise if needed. Reviewed on: 26th July 2022

Reliable pet insurance

I have been with Petplan for almost 9years. I have never had a claim refused. The customer service staff have always been kind, understanding & helpful. I do not have reason to look elsewhere. I have recommended them to family & friends too. Reviewed on: 26th July 2022

A plan like no other

The plan is easy to sort and use and nothing is a hassle, always plenty of info to be gained and questions to be answered. Reviewed on: 26th July 2022

Excellent service

When my cat Eve was ill, Petplan made the process of claiming so easy it took pressure off me at a stressful time. Reviewed on: 26th July 2022

Anxiety free peace of mind

My dog, Toby, has needed veterinary help and advice on several occasions, mainly for a chronic condition. The fact that he insured with Petplan, and covered for life, is immensely reassuring, as they have, without quibbling, always paid my vet for his expertise. Vets fees can soon mount up, but I know that as long as I keep to my side of the bargain and pay my premium, that Petplan will keep to theirs, and look after Toby for the rest of his, hopefully, long life. Reviewed on: 26th July 2022

Efficient

The insurance plan is laid out well, format is easy on the eye. Content is well written non jargon and to the point. I had a cat pass and needed to cancel my insurance- the call handler was very kind. Reviewed on: 26th July 2022

Petplan Insurance Cover

I have had cause to use Petplan on a number of occasions and they have been nothing but helpful in all regards and would not hesitate to use them again. Reviewed on: 26th July 2022

Value for money

Pet plan is good value for money,I receive good advice from them and regular updates Reviewed on: 26th July 2022

Pet plan

Good customer care easy to contact very helpful Reviewed on: 26th July 2022

Always there when needed the most

My dog has visited the vets only a few times and it has always been timely, most helpful and above all received the right treatment and recovered well. Reviewed on: 26th July 2022

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