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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Not just insurance

I like that besides the insurance, they provide useful information about your pets, regarding their health and well being. Reviewed on: 26th July 2022

Knowledgeable, caring and understanding

They are really good at treating customer with respect. They are thoughtful and caring of our needs. They respond very quickly to enquiries and pay directly to the vet. Reviewed on: 26th July 2022

The One Two Rely on

Our cat was seriously ill last year and had to be referred to a vet Hospital, on contacting Petplan they ensured me that all would be taken care of concerning payments so not to worry. They were also very concerned and caring and hoped that he would be OK. He is now fine thanks to his operation and support from Petplan. Reviewed on: 26th July 2022

Really helpful

I’m a new rabbit owner, the support that you get from petplan is really helpful. I feel confident that my rabbit is looked after really well under petplan insurance like no other. Reviewed on: 26th July 2022

Claims Paid Quickly

I have always had my claims paid quickly. Pet Plan keep me informed about the claim and also confirm when they have made a payment. This is exactly what you need when you pet is ill. Reviewed on: 26th July 2022

Very fast with advice and payments at a fare price

After 3 payments my dog damaged her hip joint beyond repair and had to go to a specialist she had to have a complete hip joint to replace it. Pet plan wpful all the way and paid the bills promptly what more can you ask. I NOW tell every one and they all ask what was the name of the insurance company. PET PLAN Reviewed on: 26th July 2022

prompt Service

When I was unfortunate in having to claim for treatment, my claim was settled promptly and efficiently Reviewed on: 26th July 2022

Best pet insurance there is.

Excellent service.Wouldn't use any other company. Reviewed on: 26th July 2022

Excellent service & support

I've always insured my cats with Petplan .They are always friendly & helpful. Most of all the reassurance they provide to an owner of 2 Street fighter ginger males is wonderful, especially over frequent claims for "war wounds.' Thank you so much Reviewed on: 26th July 2022

My dog would be blind without it

My puppy developed juvenile cataracts and if I didn’t take out a pet plan policy he would be blind now as I wouldn’t have been able to afford the surgery and all the follow up appointments and medication. They paid out very quickly with no quibbles, I throughly recommend it as you never know what whats round the corner Reviewed on: 26th July 2022

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