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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Reliable

Have good concern towards pets, offer advice when needed. All claims are quickly responded to and customer kept informed. Very caring . Reviewed on: 26th July 2022

Pet Plan Policy

I have been with Pet Plan ever since we had our first dog in 2005 . The service has always been impeccable. The staff are polite and knowledgeable. Claims have never been disputed and paid within 2-3 days . We now have 4 rescue dogs who are also insured with Pet Plan and I would not dream of going anywhere else 10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Reviewed on: 26th July 2022

Quick, efficient, helpful and understanding

An efficient service, quick and reliable. They take into consideration that your furry friend is a member of the family. Reviewed on: 26th July 2022

Petplan

When I had to make a claim Petplan were really easy to contact, super helpful and paid quickly. They send useful and interesting emails. I would highly recommend them. Reviewed on: 26th July 2022

Feel secure in knowing cat is covered for illness and accident

Our cat is seven years old. We adopted her from Cats Protection and haven’t made any claims so far, but are pleased to know if any mishaps occur, she will be very well protected with Petplan Reviewed on: 26th July 2022

Peace of mind

Pet Plan have been outstanding in supporting us & our two dogs. Never had any issues with claims & they were exemplary too when we sadly lost our girl just recently - thank you for being there Reviewed on: 26th July 2022

Eye operation on my elderly dog

I've had Pet plan covered for life,for 15years and not had to claim. But so glad I kept it in place. Now having to have medication frequently for my elderly dogs eyes.Pet plan as paid out all my claims within days service is quick.Would definitely recommend them.My year old dog is also insured with Pet Plan for life.Wouldn't go with anyone else. Reviewed on: 26th July 2022

Caring towards cats

Have used PetPlan for about 10 years. Reasonably priced for the cover provided, and love getting the informative emails about caring for my felines and what to look out for as they age. Reviewed on: 26th July 2022

Great cover, not cheap but quality

No problems when put in a claim for gastric ulcer. Like the helpful videos about issues like lameness etc that come through periodically. Reviewed on: 26th July 2022

They keep me informed

Love his pet plan send tailored articles to me about the same breed of dog that I have as they give me good tips on how to manage behaviour. It goes hand in hand with providing excellent insurance cover too! Reviewed on: 26th July 2022

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