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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Pet plan is used to dealing with vets and vet nurses and makes it easier for customers

5
They are very professional and friendly and helpful. Vets prefer to liaise with pet plan because they are extremely good at what they do. Much more experience in dealing with professionals and customers and are pet centred. Reviewed on: 22nd October 2021
Margaret Debono's avatar
Margaret Debono

Peace of mind

5
Petplan gives me reassurance and peace of mind that my epileptic labradoodle will be given the very best care and attention without me worrying about the cost. Having a condition like epilepsy can be daunting alone without the added worry of funding vets fees and medication. Petplan respond quickly whenever I make a claim. Nothing is too much trouble. The staff at Petplan are very supportive & professional and without them my dog would not have the quality of care or medical assistance that he has had to date. Reviewed on: 22nd October 2021
Jac's avatar
Jac

Reliable, quick, trusting

5
When my cat was I’ll, he needed a lot of veterinary care. Pet plan paid me straight away and made it so easy for me in such a tough time. Reviewed on: 22nd October 2021
Stacey OConnor's avatar
Stacey OConnor

Very quick service

5
I have recommended several friends with their pets to use Petplan. They are a excellent company and both my vet's and RVC deal with them direct with no problems. Reviewed on: 22nd October 2021
Sharon Parnell 's avatar
Sharon Parnell

Recommended

5
Great service, definitely recommend Reviewed on: 22nd October 2021
Lynne Taylor's avatar
Lynne Taylor

Happy puppy Mumma

5
Happy to know my little bestie is covered for any eventuality Reviewed on: 21st October 2021
halo's avatar
halo

needed

5
they are there when needed for rocky Reviewed on: 20th October 2021
brian turner's avatar
brian turner

fantastic

5
great service from Petplan. love them Reviewed on: 19th October 2021
lisa haynes's avatar
lisa haynes

Professional, understanding and really easy to communicate with

5
I have been with Pet Plan for 5 years now. I never used them with my previous older litter and wish that I had because I have had so many problems with other companies with hidden charges or "notes not being correct" and them not paying out. I have 3 policies with PetPlan now and will continue to use them for all of my hairy kids. They are professional, understanding, really friendly and approachable and never once had an issue with a claim. I renew with them seamlessly every year and the price is always fair and doesn't change throughout the policy and doesn't increase by much when renewing. I would highly recommend this organisation, who I feel are the fairest and most professional on the market. If you want a seamless and hassle free insurance company - PetPlan is the organisation for you where peace of mind is standard. Reviewed on: 19th October 2021
Lauren Hammond's avatar
Lauren Hammond

Peace of mind

5
Having had a number of rescue bunnies we always know that they may need extra help through their life, Petplan has given the. And us the extra support we need to give them the happy life they deserve. Reviewed on: 18th October 2021
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Minnie

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