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Petplan: Pet insurance reviews

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4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Thank goodness for PetPlan

5
Never any worries about insuring my beloved dogs - all claims dealt with swiftly and accuratley Reviewed on: 8th October 2021
Gill Prager's avatar
Gill Prager

Compared with other providers, probably the best.

4
Do not like some of the conditions Reviewed on: 8th October 2021
Peter Pratt's avatar
Peter Pratt

Worry less Cover !

5
Professional and fast claim service. Reviewed on: 8th October 2021
Peter's avatar
Peter

Excellent service

4
Personally not needed to claim against my insurance Reviewed on: 8th October 2021
Fiona Bird's avatar
Fiona Bird

1st Class

5
Excellent customer service with really friend helpful staff to ensure you are cared for in your pet’s time of need. Can’t recommend them highly enough. Reviewed on: 8th October 2021
Angela Rogers's avatar
Angela Rogers

Amazing company

5
Helped and supported me through hard times with my pet Reviewed on: 8th October 2021
Amy Peyton's avatar
Amy Peyton

Amazing service

5
Very good company, I'm a vet nurse and I would always recommend. Easy to make a claim, good value for money and very prompt at paying out Reviewed on: 8th October 2021
Sarah's avatar
Sarah

Reliable and easy to understand

5
Made a claim and it was dealt with quickly and efficiently Reviewed on: 8th October 2021
debbierwood76@gmail.com's avatar
[email protected]

Amazing service

5
We have made several claims for our dog tyla and pet plan have been there for us all the way. Without the insurance we would not have been able to give him the life he deserved. Reviewed on: 7th October 2021
Elise Battersby's avatar
Elise Battersby

Outstanding

5
Out of the blue my little dog Minnie became extremely unwell. It happened very quickly and her deterioration was rapid. She had to spend many nights at the vets over a period of a few weeks while they ran all sorts of tests. The result was chronic IBS which she will have for life. It was a very scary and stressful time and very quickly thousands of pounds worth of vets bills mounted up, but PetPlan were there every step of the way paying the bills. I know some people will just say “well that’s what insurance is for” and I agree but it was completely straightforward and they paid very quickly which meant I didn’t have an extra worry to deal with. Minnie may or may not have flare ups in the future but if she does I know I will be able to focus on getting her better and not worry about how I’m going to pay for her treatment. I am lucky that Bella my other dog also insured with PetPlan has never had to make a claim and hopefully never will but if she does I know it will be dealt with in the same quick and honourable way that Minnie’s claims have been. Thank you PetPlan for making such a stressful time so much easier. Reviewed on: 7th October 2021
Sue Sadler-Weeden's avatar
Sue Sadler-Weeden

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