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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Great service

5
They care about your pet and help to ease your worry and ensure everything goes smoothly. Reviewed on: 23rd October 2021
Sharon newman 's avatar
Sharon newman

Great Service

5
Let me know what was going on with my claims and paid directly to the vet the full amount with no hassle at all. Exactly what you need when going through a difficult time with your pet. Reviewed on: 23rd October 2021
Julia Harwood's avatar
Julia Harwood

Pet plan is used to dealing with vets and vet nurses and makes it easier for customers

5
They are very professional and friendly and helpful. Vets prefer to liaise with pet plan because they are extremely good at what they do. Much more experience in dealing with professionals and customers and are pet centred. Reviewed on: 22nd October 2021
Margaret Debono's avatar
Margaret Debono

Peace of mind

5
Petplan gives me reassurance and peace of mind that my epileptic labradoodle will be given the very best care and attention without me worrying about the cost. Having a condition like epilepsy can be daunting alone without the added worry of funding vets fees and medication. Petplan respond quickly whenever I make a claim. Nothing is too much trouble. The staff at Petplan are very supportive & professional and without them my dog would not have the quality of care or medical assistance that he has had to date. Reviewed on: 22nd October 2021
Jac's avatar
Jac

Reliable, quick, trusting

5
When my cat was I’ll, he needed a lot of veterinary care. Pet plan paid me straight away and made it so easy for me in such a tough time. Reviewed on: 22nd October 2021
Stacey OConnor's avatar
Stacey OConnor

Very quick service

5
I have recommended several friends with their pets to use Petplan. They are a excellent company and both my vet's and RVC deal with them direct with no problems. Reviewed on: 22nd October 2021
Sharon Parnell 's avatar
Sharon Parnell

Recommended

5
Great service, definitely recommend Reviewed on: 22nd October 2021
Lynne Taylor's avatar
Lynne Taylor

Happy puppy Mumma

5
Happy to know my little bestie is covered for any eventuality Reviewed on: 21st October 2021
halo's avatar
halo

needed

5
they are there when needed for rocky Reviewed on: 20th October 2021
brian turner's avatar
brian turner

fantastic

5
great service from Petplan. love them Reviewed on: 19th October 2021
lisa haynes's avatar
lisa haynes

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