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Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Excellent customer experience

5
No hassle, great service every time I’ve contacted them or made a claim Reviewed on: 9th October 2021
Willow1977's avatar
Willow1977

Great plan

5
I had a rescue cat who unfortunately had an unknown condition that cost him his life. We tried everything we could to save him but it didn’t work out. Petplan covered my costs which were over £10,000 and extended his quality of life and cate needed, and saved my life at the same time as I was backed up by them. I know would never go with anyone else and feel a great debt to Petplan for making an awful time less stressful Reviewed on: 9th October 2021
Jess b's avatar
Jess b

Amazing service

5
They were so helpful when I needed them, my dog was attacked the payment was made fast and they checked how my dog was doing. Reviewed on: 9th October 2021
dionnemckay73@gmail.com's avatar
[email protected]

Brilliant service

5
We have had to claim twice for our cat's. Customer service representative on both occasions absolutely fantastic giving us reassurance that all petplan would be available for any support we need Reviewed on: 9th October 2021
paul's avatar
paul

good for my pets

5
I have not had to use the insurance yet but it is comforting to know that the premium is there if I do need to contact them. Each time I have phoned them to begin the policy they have always been respectful and friendly. Reviewed on: 8th October 2021
Margaret Carruthers's avatar
Margaret Carruthers

westieowner

5
Simply the best available Reviewed on: 8th October 2021
Littlechild 's avatar
Littlechild

Great Insurance with no hassle

5
Petplan offer great insurance with no hassle when claiming. Claims are paid quickly without fuss. Reviewed on: 8th October 2021
Paula's avatar
Paula

Trustworthy

5
Best insurance I've ever dealt with. I always know my pet's claims will be dealt with making the whole experience stress free. Reviewed on: 8th October 2021
Deanna's avatar
Deanna

Best insurance provider

5
I have had to make several claims for my 7 year old cavalier king charles spaniel over the last few months send they have always dealt with each claim promptly and fairly keeping me up to date with the process at all times. Very reassuring when you are worried about a member of your family knowing you can do the best for them and not having to cut any corners. Takes one worry away at least. Would highly recommend Petplan. I also work in a veterinary practice and we deal with petplsn on a regular basis and have very few problems with making claims and receiving paymemts Reviewed on: 8th October 2021
Cathy Edwards 's avatar
Cathy Edwards

My fur babies

5
Not used my insurance yet and hopefully never will but I know it’s there when I might need it Reviewed on: 8th October 2021
Lill Souza's avatar
Lill Souza

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