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Petplan: Pet insurance reviews

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4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Best provider of pet insurance.

5
I've used Petplan for all my dogs - past and present! They have always paid for every claim I've made with no extra questions asked or any queries. Extremely helpful when you phone with a query. Not the cheapest pet insurance provider but definitely the best! Reviewed on: 7th October 2021
Wendy Cook's avatar
Wendy Cook

Spike

5
Spike who is nearly 14 has been insured with petplan and has had 2 knees repaired. Petplan have been the best dealing with all his claims Reviewed on: 7th October 2021
Karen Parsons 's avatar
Karen Parsons

Perfect Pet Partner

5
When my dog was diagnosed with a brain tumour Petplan and my Vets sorted out all the finances without any hassle, it was one less thing for me to worry about whilst her treatment was going on. Reviewed on: 7th October 2021
Louise Todd's avatar
Louise Todd

The best comprehensive insurance around.

5
I’ve been a Petplan customer since the 1980’s - would never go anywhere else. Reviewed on: 7th October 2021
Tracey Morbey's avatar
Tracey Morbey

Excellent care and service

5
After a battle with lymphoma our young cat Isabella succumbed to complications despite the best efforts of her vet and the referral vet with her chemo treatment. Throughout, PetPlan was very supportive and settled all the vet bills without quibble directly with Isabella's vet. Sadly we had to say goodbye on the last day of 2020 but comforted in the knowledge that we'd done everything possible to try to get her well. Thnak you PetPlan. Reviewed on: 7th October 2021
Phil's avatar
Phil

There when needed

5
There to help bc when we needed it most Reviewed on: 7th October 2021
Scott Macarthur's avatar
Scott Macarthur

Paid Claims Quickly without fuss

5
I have needed to claim often for my dogs treatment over the years, every single claim has been paid very quickly and without any fuss. Any time I have had to contact them they have been really helpful Reviewed on: 7th October 2021
Carol Wylie's avatar
Carol Wylie

No Phap!

5
When we needed to make a claim for our dog who had a large operation it was all very simple and got all the costs back. Reviewed on: 7th October 2021
Alison's avatar
Alison

Excellent service

5
Pet plan is highly regarded by many pet owners I know and I am happy with the cover I have recently started. Reviewed on: 7th October 2021
Tanja's avatar
Tanja

Amazing coverage for both our dogs!

5
Unfortunately, we have had an urgent care matter with one of our dogs and Pet Plan was there without any questions to make our very emotional situation run smoothly for us. Now she is back to full health thanks to the help we had with PetPlan! Reviewed on: 7th October 2021
D H's avatar
D H

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