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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Professionalism

5
They never disappointed, speed of service, hassle-free in any case Reviewed on: 10th October 2021
Lukasz Argasinski's avatar
Lukasz Argasinski

Best insurance company!

5
Claims always processed on time! Pet plan cover all of my vet fees, without any issue. Customer service team is nice reliable and very helpful at any time! Highly recommend Pet Plan to all of my friends and family! Reviewed on: 9th October 2021
magda surblys's avatar
magda surblys

Very good customer service

4
Heard anything about it and very good insurance for the animals Reviewed on: 9th October 2021
Kirsty pearman 's avatar
Kirsty pearman

Pet reassurance

5
Looking forward to pet free worry, for her lifetime. Reviewed on: 9th October 2021
Diane Reeves's avatar
Diane Reeves

Excellent

5
Recommend by our vet,excellent company and very helpful staff Reviewed on: 9th October 2021
Marion's avatar
Marion

Excellent customer experience

5
No hassle, great service every time I’ve contacted them or made a claim Reviewed on: 9th October 2021
Willow1977's avatar
Willow1977

Great plan

5
I had a rescue cat who unfortunately had an unknown condition that cost him his life. We tried everything we could to save him but it didn’t work out. Petplan covered my costs which were over £10,000 and extended his quality of life and cate needed, and saved my life at the same time as I was backed up by them. I know would never go with anyone else and feel a great debt to Petplan for making an awful time less stressful Reviewed on: 9th October 2021
Jess b's avatar
Jess b

Amazing service

5
They were so helpful when I needed them, my dog was attacked the payment was made fast and they checked how my dog was doing. Reviewed on: 9th October 2021
dionnemckay73@gmail.com's avatar
[email protected]

Brilliant service

5
We have had to claim twice for our cat's. Customer service representative on both occasions absolutely fantastic giving us reassurance that all petplan would be available for any support we need Reviewed on: 9th October 2021
paul's avatar
paul

good for my pets

5
I have not had to use the insurance yet but it is comforting to know that the premium is there if I do need to contact them. Each time I have phoned them to begin the policy they have always been respectful and friendly. Reviewed on: 8th October 2021
Margaret Carruthers's avatar
Margaret Carruthers

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