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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Good Value

5
Very reliable and always helpful Reviewed on: 10th October 2021
Margaret Young's avatar
Margaret Young

Always helpful with any questions and prompt payment with claims

5
We have used Petplan for both our dogs and the are very helpful, and pay vets direct over all an excellent company Reviewed on: 10th October 2021
kim tythe's avatar
kim tythe

Quick and efficient

5
The people I spoke to on the phone were very helpful and the claims were paid quickly, everything went very quickly and smoothly at what was otherwise a very stressful time. Reviewed on: 10th October 2021
Sue Ward's avatar
Sue Ward

Excellent company

5
Really good at paying out when my dog was very poorly Reviewed on: 10th October 2021
Rachael Helen Hardman Jones's avatar
Rachael Helen Hardman Jones

Professionalism

5
They never disappointed, speed of service, hassle-free in any case Reviewed on: 10th October 2021
Lukasz Argasinski's avatar
Lukasz Argasinski

Best insurance company!

5
Claims always processed on time! Pet plan cover all of my vet fees, without any issue. Customer service team is nice reliable and very helpful at any time! Highly recommend Pet Plan to all of my friends and family! Reviewed on: 9th October 2021
magda surblys's avatar
magda surblys

Very good customer service

4
Heard anything about it and very good insurance for the animals Reviewed on: 9th October 2021
Kirsty pearman 's avatar
Kirsty pearman

Pet reassurance

5
Looking forward to pet free worry, for her lifetime. Reviewed on: 9th October 2021
Diane Reeves's avatar
Diane Reeves

Excellent

5
Recommend by our vet,excellent company and very helpful staff Reviewed on: 9th October 2021
Marion's avatar
Marion

Excellent customer experience

5
No hassle, great service every time I’ve contacted them or made a claim Reviewed on: 9th October 2021
Willow1977's avatar
Willow1977

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