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Petplan: Pet insurance reviews

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4.85
Based on 2,319 reviews, last reviewed 30th Aug 2025
2100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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5%
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Latest highest rating:

5

Excellent cover for epileptic dog My dog has been with Petplan since we had her as an 8 month old rescue. She developed epilepsy around age 3 and Petplan have been amazing at covering... Read more Reviewed on: 30th August 2025
SW 's avatar
SW

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2319)

Outstanding

5
Out of the blue my little dog Minnie became extremely unwell. It happened very quickly and her deterioration was rapid. She had to spend many nights at the vets over a period of a few weeks while they ran all sorts of tests. The result was chronic IBS which she will have for life. It was a very scary and stressful time and very quickly thousands of pounds worth of vets bills mounted up, but PetPlan were there every step of the way paying the bills. I know some people will just say “well that’s what insurance is for” and I agree but it was completely straightforward and they paid very quickly which meant I didn’t have an extra worry to deal with. Minnie may or may not have flare ups in the future but if she does I know I will be able to focus on getting her better and not worry about how I’m going to pay for her treatment. I am lucky that Bella my other dog also insured with PetPlan has never had to make a claim and hopefully never will but if she does I know it will be dealt with in the same quick and honourable way that Minnie’s claims have been. Thank you PetPlan for making such a stressful time so much easier. Reviewed on: 7th October 2021
Sue Sadler-Weeden's avatar
Sue Sadler-Weeden

Best provider of pet insurance.

5
I've used Petplan for all my dogs - past and present! They have always paid for every claim I've made with no extra questions asked or any queries. Extremely helpful when you phone with a query. Not the cheapest pet insurance provider but definitely the best! Reviewed on: 7th October 2021
Wendy Cook's avatar
Wendy Cook

Spike

5
Spike who is nearly 14 has been insured with petplan and has had 2 knees repaired. Petplan have been the best dealing with all his claims Reviewed on: 7th October 2021
Karen Parsons 's avatar
Karen Parsons

Perfect Pet Partner

5
When my dog was diagnosed with a brain tumour Petplan and my Vets sorted out all the finances without any hassle, it was one less thing for me to worry about whilst her treatment was going on. Reviewed on: 7th October 2021
Louise Todd's avatar
Louise Todd

The best comprehensive insurance around.

5
I’ve been a Petplan customer since the 1980’s - would never go anywhere else. Reviewed on: 7th October 2021
Tracey Morbey's avatar
Tracey Morbey

Excellent care and service

5
After a battle with lymphoma our young cat Isabella succumbed to complications despite the best efforts of her vet and the referral vet with her chemo treatment. Throughout, PetPlan was very supportive and settled all the vet bills without quibble directly with Isabella's vet. Sadly we had to say goodbye on the last day of 2020 but comforted in the knowledge that we'd done everything possible to try to get her well. Thnak you PetPlan. Reviewed on: 7th October 2021
Phil's avatar
Phil

There when needed

5
There to help bc when we needed it most Reviewed on: 7th October 2021
Scott Macarthur's avatar
Scott Macarthur

Paid Claims Quickly without fuss

5
I have needed to claim often for my dogs treatment over the years, every single claim has been paid very quickly and without any fuss. Any time I have had to contact them they have been really helpful Reviewed on: 7th October 2021
Carol Wylie's avatar
Carol Wylie

No Phap!

5
When we needed to make a claim for our dog who had a large operation it was all very simple and got all the costs back. Reviewed on: 7th October 2021
Alison's avatar
Alison

Excellent service

5
Pet plan is highly regarded by many pet owners I know and I am happy with the cover I have recently started. Reviewed on: 7th October 2021
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Tanja

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