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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Very good customer service

4
Heard anything about it and very good insurance for the animals Reviewed on: 9th October 2021
Kirsty pearman 's avatar
Kirsty pearman

Pet reassurance

5
Looking forward to pet free worry, for her lifetime. Reviewed on: 9th October 2021
Diane Reeves's avatar
Diane Reeves

Excellent

5
Recommend by our vet,excellent company and very helpful staff Reviewed on: 9th October 2021
Marion's avatar
Marion

Excellent customer experience

5
No hassle, great service every time I’ve contacted them or made a claim Reviewed on: 9th October 2021
Willow1977's avatar
Willow1977

Great plan

5
I had a rescue cat who unfortunately had an unknown condition that cost him his life. We tried everything we could to save him but it didn’t work out. Petplan covered my costs which were over £10,000 and extended his quality of life and cate needed, and saved my life at the same time as I was backed up by them. I know would never go with anyone else and feel a great debt to Petplan for making an awful time less stressful Reviewed on: 9th October 2021
Jess b's avatar
Jess b

Amazing service

5
They were so helpful when I needed them, my dog was attacked the payment was made fast and they checked how my dog was doing. Reviewed on: 9th October 2021
dionnemckay73@gmail.com's avatar
[email protected]

Brilliant service

5
We have had to claim twice for our cat's. Customer service representative on both occasions absolutely fantastic giving us reassurance that all petplan would be available for any support we need Reviewed on: 9th October 2021
paul's avatar
paul

good for my pets

5
I have not had to use the insurance yet but it is comforting to know that the premium is there if I do need to contact them. Each time I have phoned them to begin the policy they have always been respectful and friendly. Reviewed on: 8th October 2021
Margaret Carruthers's avatar
Margaret Carruthers

westieowner

5
Simply the best available Reviewed on: 8th October 2021
Littlechild 's avatar
Littlechild

Great Insurance with no hassle

5
Petplan offer great insurance with no hassle when claiming. Claims are paid quickly without fuss. Reviewed on: 8th October 2021
Paula's avatar
Paula

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