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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Prompt service and professional manner.

5
My dog nearly died suffering from heatstroke so when I put the claim in for his treatment petplan kept me informed and the claim was dealt with well within 10 days. I was impressed with the service I got. Reviewed on: 2nd October 2021
Wendy Vaughan 's avatar
Wendy Vaughan

Very poor

2
Very hard to get paid Talk to call centres that know nothing about animals just try and get out of paying Never had one claim paid when my dog was in pain and now apparently my Dog is a whiner and excluded from claims when she is in pain crying because she is faking Reviewed on: 2nd October 2021
dean@ralphson.com's avatar
[email protected]

Excellent Care

5
Petplan is an extremely efficient and caring Insurance company. The staff are helpful, knowledgeable and genuinely nice people to deal with. Reviewed on: 2nd October 2021
Geoff 's avatar
Geoff

Highly Recommend

5
No quibble service. Absolutely great! Reviewed on: 2nd October 2021
CanineParadise's avatar
CanineParadise

First Class Insurance

5
Pet Plan are always there at the end of the phone. Very friendly and empathetic, as we found out at the recent passing of our dog. Used Pet Plan for over 12 years, for both cat and dog. Claims are paid quickly and yes, they may go up in price but Pet Plan are clear in the description of everything in the Plans. Can ring and ask them anything. I never tried another insurance company but so pleased Pet Plan have been more then I could ask for. Reviewed on: 2nd October 2021
ClaireG's avatar
ClaireG

Supportive and no hassle

5
Every time I have claimed has been incredibly easy with them communicating directly with my vet, during the pandemic they allowed me to take a 3 month payment holiday which was incredibly useful. Overall a fantastic experience with very good customer service. Reviewed on: 2nd October 2021
Andrew H's avatar
Andrew H

Excellent cover

5
Gives peace of mind for your pet. I have had to use my insurance a few times and no hassle, quick to pay out. Great Reviewed on: 2nd October 2021
Cheryl Lockwood's avatar
Cheryl Lockwood

Great

5
Great service fast pay outs . Very caring customer support Reviewed on: 2nd October 2021
Dee Murch's avatar
Dee Murch

The best

5
Always there when you need them. Not the cheapest but definately the best. Thank you. Reviewed on: 2nd October 2021
F K's avatar
F K

Timmy

5
Good experience and price would recommend Reviewed on: 1st October 2021
Emma 's avatar
Emma

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