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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

First Class Insurance

5
Pet Plan are always there at the end of the phone. Very friendly and empathetic, as we found out at the recent passing of our dog. Used Pet Plan for over 12 years, for both cat and dog. Claims are paid quickly and yes, they may go up in price but Pet Plan are clear in the description of everything in the Plans. Can ring and ask them anything. I never tried another insurance company but so pleased Pet Plan have been more then I could ask for. Reviewed on: 2nd October 2021
ClaireG's avatar
ClaireG

Supportive and no hassle

5
Every time I have claimed has been incredibly easy with them communicating directly with my vet, during the pandemic they allowed me to take a 3 month payment holiday which was incredibly useful. Overall a fantastic experience with very good customer service. Reviewed on: 2nd October 2021
Andrew H's avatar
Andrew H

Excellent cover

5
Gives peace of mind for your pet. I have had to use my insurance a few times and no hassle, quick to pay out. Great Reviewed on: 2nd October 2021
Cheryl Lockwood's avatar
Cheryl Lockwood

Great

5
Great service fast pay outs . Very caring customer support Reviewed on: 2nd October 2021
Dee Murch's avatar
Dee Murch

The best

5
Always there when you need them. Not the cheapest but definately the best. Thank you. Reviewed on: 2nd October 2021
F K's avatar
F K

Timmy

5
Good experience and price would recommend Reviewed on: 1st October 2021
Emma 's avatar
Emma

First class experience

5
All claims have been settled easily and it’s fantastic having piece of mind that I don’t have to worry about cost when it comes to getting my girl back to full health. Reviewed on: 1st October 2021
Annabel Gillan's avatar
Annabel Gillan

Fantastic!

4
Quick and easy and at affordable price Reviewed on: 1st October 2021
Louise 's avatar
Louise

Very happy to sign up again with Pet Plan

5
I'm a bit of a luddite and struggled with the online quote so spoke directly to a sales assistant who was very helpful, concise and professional. Reviewed on: 1st October 2021
Carol B's avatar
Carol B

The best insurance policy for my beloved animals

5
Very easy to set up, all rules explained accordingly to the pet and price wise for all three of my little friends was absolutely affordable. I highly recommend having an insurance policy to every person who is own by a car or dog Reviewed on: 1st October 2021
Olga W. Kukiela's avatar
Olga W. Kukiela

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