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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Supportive and no hassle

5
Every time I have claimed has been incredibly easy with them communicating directly with my vet, during the pandemic they allowed me to take a 3 month payment holiday which was incredibly useful. Overall a fantastic experience with very good customer service. Reviewed on: 2nd October 2021
Andrew H's avatar
Andrew H

Excellent cover

5
Gives peace of mind for your pet. I have had to use my insurance a few times and no hassle, quick to pay out. Great Reviewed on: 2nd October 2021
Cheryl Lockwood's avatar
Cheryl Lockwood

Great

5
Great service fast pay outs . Very caring customer support Reviewed on: 2nd October 2021
Dee Murch's avatar
Dee Murch

The best

5
Always there when you need them. Not the cheapest but definately the best. Thank you. Reviewed on: 2nd October 2021
F K's avatar
F K

Timmy

5
Good experience and price would recommend Reviewed on: 1st October 2021
Emma 's avatar
Emma

First class experience

5
All claims have been settled easily and it’s fantastic having piece of mind that I don’t have to worry about cost when it comes to getting my girl back to full health. Reviewed on: 1st October 2021
Annabel Gillan's avatar
Annabel Gillan

Fantastic!

4
Quick and easy and at affordable price Reviewed on: 1st October 2021
Louise 's avatar
Louise

Very happy to sign up again with Pet Plan

5
I'm a bit of a luddite and struggled with the online quote so spoke directly to a sales assistant who was very helpful, concise and professional. Reviewed on: 1st October 2021
Carol B's avatar
Carol B

The best insurance policy for my beloved animals

5
Very easy to set up, all rules explained accordingly to the pet and price wise for all three of my little friends was absolutely affordable. I highly recommend having an insurance policy to every person who is own by a car or dog Reviewed on: 1st October 2021
Olga W. Kukiela's avatar
Olga W. Kukiela

Very good

5
All in all a good service peace of mind my Roxxane is in good hands thank s Reviewed on: 1st October 2021
Cheryl Treharne's avatar
Cheryl Treharne

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