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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Simply the best

5
Whilst they’re not the cheapest pet insurance around they are by far the best! Super fast payment when needed and always there to reassure you! Wouldn’t use anyone else for my fur babies! Reviewed on: 28th September 2021
Jo Johnson's avatar
Jo Johnson

Fantastic Cover

5
Great customer service, quick and friendly. Very comprehensive coverage that makes me feel safe about my little pup. Reviewed on: 28th September 2021
Katherine Stevens's avatar
Katherine Stevens

Thanks for looking after us in terrible times

5
Pet plan is very professional , quick , no hassle and paid all claims with no problems. Reviewed on: 28th September 2021
Hatim El-sherif's avatar
Hatim El-sherif

Excellent

5
Excellent communication happy to help Reviewed on: 28th September 2021
Helen rigg's avatar
Helen rigg

Always there when needed

5
We had very bad luck with our cats getting sick or passing away too soon. Petplan has always been there when we needed them and helped us and supported us through everything Reviewed on: 28th September 2021
Laura G's avatar
Laura G

They just do the job

5
No fuss, straightforward to use in those times when you need them and not the hassle! Wouldn't go anywhere else. Reviewed on: 27th September 2021
Paul F's avatar
Paul F

Brilliant pet insurance

5
Excellent service knowing you have great cover for your pet . Reviewed on: 27th September 2021
dcowgill48@me.com 's avatar
[email protected]

Highly professional and efficient service

5
I gave found Petplan's service to be flawless. They have paid all the claims I have submitted promptly, accurately, efficiently, without quibble and to the letter of our policy agreement. Whenever I have spoken to customer services, I have found their advisors to be helpful, professional and knowledgeable. I also appreciate Petplan's caution and clarity with regard to their sensible decisions on pre-existing conditions and exclusions. There are many such indicators of them being a particularly well-managed company. I have lost most of my human family so my dogs mean the world to me. It therefore gives me significant peace of mind to know they have the backing of such an excellent insurance company. I feel that we couldn't be in better hands! Reviewed on: 27th September 2021
Rachel Smith's avatar
Rachel Smith

Brilliant service

5
Made a few claims this year as my dog has allergies, pet plan have paid out all claims with no hesitation and very speedy. Reviewed on: 27th September 2021
Susan Howe's avatar
Susan Howe

Worry free

5
I have had animals all of my life and sadly the last dog I had had all sorts of medical problems, Petplan was quick, fair and very easy to deal with. Highly recommend. Reviewed on: 27th September 2021
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[email protected]

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