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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Never had a problem with Petplan

5
My dog has lifelong cover, due to his skin problems, arthritis and he has had 3 operations on his back knees. Petplan has always paid out, no argument. Reviewed on: 29th September 2021
Mrs Whiteland's avatar
Mrs Whiteland

Sensitive and efficient

5
I've been using Petplan for well over ten years and they always pay claims promptly and fairly. They are not cheap, but the peace of mind is worth a lot and its so easy to claim because the vets can send off the forms for you. When my older dog recently died, they sent a message of condolence and adjusted the policy to one dog only without being asked. I'd definitely recommend them. Reviewed on: 29th September 2021
Suzanne Bird's avatar
Suzanne Bird

Very easy to use no problems getting registered friendly helpful people

5
Also get dealt with straight away Reviewed on: 29th September 2021
Suzie Kemmett's avatar
Suzie Kemmett

Fantastic service

5
Brillant pet ins company never had any problems and always paid out Reviewed on: 28th September 2021
debra.shirtcliffe@gmail.com's avatar
[email protected]

Thank you pet plan

5
Fast, efficient reliable and very friendly Reviewed on: 28th September 2021
R K's avatar
R K

The best pet insurance

5
I have previously insured pets with other companies. Some years ago I changed to Petplan and now I would never consider using any other company. Reviewed on: 28th September 2021
sue myers's avatar
sue myers

Simply the best

5
Whilst they’re not the cheapest pet insurance around they are by far the best! Super fast payment when needed and always there to reassure you! Wouldn’t use anyone else for my fur babies! Reviewed on: 28th September 2021
Jo Johnson's avatar
Jo Johnson

Fantastic Cover

5
Great customer service, quick and friendly. Very comprehensive coverage that makes me feel safe about my little pup. Reviewed on: 28th September 2021
Katherine Stevens's avatar
Katherine Stevens

Thanks for looking after us in terrible times

5
Pet plan is very professional , quick , no hassle and paid all claims with no problems. Reviewed on: 28th September 2021
Hatim El-sherif's avatar
Hatim El-sherif

Excellent

5
Excellent communication happy to help Reviewed on: 28th September 2021
Helen rigg's avatar
Helen rigg

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