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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Perfect

5
Always there when needed with Molly my Springer spaniel Reviewed on: 30th September 2021
Allison Hepworth's avatar
Allison Hepworth

Totally Hassle Free

5
Been with Petplan for over 10 years now and I have never been refused a payment and I find that the whole process is hassle free. When I have had to call them I find their advisors very knowledgeable and friendly. They make a harrowing time less stressful. Reviewed on: 30th September 2021
Jaimie McLurh's avatar
Jaimie McLurh

Excellent service

5
My dog has an ongoing anxiety and kidney condition for which I have to make frequent claims. The claiming process is straightforward with prompt settlement. Reviewed on: 29th September 2021
Ann Brown's avatar
Ann Brown

Excellent, very happy and fantastic service

5
Its a great experience to have your pet covered as they are a member of your family, and they give you great company and to watch them play with there toys as well as grow up big and strong too. Reviewed on: 29th September 2021
COLIN DICKSON 's avatar
COLIN DICKSON

Simply the best

5
Always professional when needed just what all pet owners should choose for there pets Reviewed on: 29th September 2021
Gordon sunter's avatar
Gordon sunter

No hesitation in having a months free pet insurance

5
Several years ago we got a new kitten ,my vet checked her and offered pet plan 4 weeks free insurance, unfortunately after two weeks the kitten became very I’ll and despite intense vet care she died, lucky for me Pet Plan paid the £1700 odd bill, only costing me the small access charge. So having just got a new puppy where the breeder offered 4 weeks free Pet Plan insurance, because of t.he previous good service I have had no trouble in accepting another free month as I updated to a full new policy, which was very easy to do, simply explained very clearly all the different levels, options and costs very easy and quick. Reviewed on: 29th September 2021
Cyborg's avatar
Cyborg

Great service

5
The cover offered is excellent and service is great. Reviewed on: 29th September 2021
Jill Blair's avatar
Jill Blair

Amazing communication

5
Always ready to help and easy to talk to Reviewed on: 29th September 2021
Polly Mitchell's avatar
Polly Mitchell

Never had a problem with Petplan

5
My dog has lifelong cover, due to his skin problems, arthritis and he has had 3 operations on his back knees. Petplan has always paid out, no argument. Reviewed on: 29th September 2021
Mrs Whiteland's avatar
Mrs Whiteland

Sensitive and efficient

5
I've been using Petplan for well over ten years and they always pay claims promptly and fairly. They are not cheap, but the peace of mind is worth a lot and its so easy to claim because the vets can send off the forms for you. When my older dog recently died, they sent a message of condolence and adjusted the policy to one dog only without being asked. I'd definitely recommend them. Reviewed on: 29th September 2021
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Suzanne Bird

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