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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Every contact very helpful easy to understand no issues at all

5
All contacts that I had to make with Petplan where one of my best experiences with isurance companies Reviewed on: 30th September 2021
Miguel Borralho's avatar
Miguel Borralho

Great service and peace of mind to keep my dog safe and well!

5
Great service provided at all times - the new online account option is fab! Reviewed on: 30th September 2021
Kenny Scott's avatar
Kenny Scott

Amazing!

5
I had such a great experience with PetPlan. When my dog had to have surgery, they walked me through the claims process and were extremely helpful. I got my reimbursement back quickly and efficiently. I highly recommend! Reviewed on: 30th September 2021
Kate Aylward's avatar
Kate Aylward

So good and quick, cannot believe it

5
Unfortunately we’ve had to claim from Pet Plan in the last week because of a horrific attack on our dog - obviously a very emotional situation all ‘round but at least Pet Plan settled our claim literally overnight of it being put in, allowed us to concentrate on getting Oscar back up to his normal self. In our experience of being with Pet Plan for 4.5 years now they truly are the best insurers we could have chosen. There’s never any fuss with Pet Plan - settling claims quickly allows people not to have financial woes as well as sorry about whatever has happened to their precious pet. Well done Pet Plan! Reviewed on: 30th September 2021
Alison Berry's avatar
Alison Berry

No fuss insurance

5
Recommend as a straight forward and no fuss insurance that understands the clients needs. Reviewed on: 30th September 2021
Peter Cappuccio's avatar
Peter Cappuccio

Best pet insurance !

5
Unfortunately my kitten had so many issues even though I bought him from a reputable breeder. I learnt very quickly that Vet fees are so hard on your bank, I was so lucky to have Pet Plan Lifetime Ultimate cover so I didn't have to worry about my finances and I could concentrate on getting my baby better. Pet plan was so quick with payments and the whole process was so easy. Would highly recommend Pet plan to all pet owners! Reviewed on: 30th September 2021
Kamile Sadauskaite's avatar
Kamile Sadauskaite

Perfect

5
Always there when needed with Molly my Springer spaniel Reviewed on: 30th September 2021
Allison Hepworth's avatar
Allison Hepworth

Totally Hassle Free

5
Been with Petplan for over 10 years now and I have never been refused a payment and I find that the whole process is hassle free. When I have had to call them I find their advisors very knowledgeable and friendly. They make a harrowing time less stressful. Reviewed on: 30th September 2021
Jaimie McLurh's avatar
Jaimie McLurh

Excellent service

5
My dog has an ongoing anxiety and kidney condition for which I have to make frequent claims. The claiming process is straightforward with prompt settlement. Reviewed on: 29th September 2021
Ann Brown's avatar
Ann Brown

Excellent, very happy and fantastic service

5
Its a great experience to have your pet covered as they are a member of your family, and they give you great company and to watch them play with there toys as well as grow up big and strong too. Reviewed on: 29th September 2021
COLIN DICKSON 's avatar
COLIN DICKSON

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