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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Excellent Service

5
Customer service is excellent. Claims are settled in a timely mannor. Have been with pet plan for nearly 4 years and use them for all of our dogs. Highly recommend. Resealable price. Reviewed on: 23rd September 2021
Georgia Ide's avatar
Georgia Ide

Top class

5
All the dogs we have ever owned have been covered by Petplan. Would never be without them. Query's are dealt with and payment never an issue should you need to use their service. Reviewed on: 23rd September 2021
Rosemary Robinson's avatar
Rosemary Robinson

Brilliant Company and good Customer Services

5
Brilliant Company even when I had a dispute it was sorted swiftly and contacting company and customer services all first class Reviewed on: 23rd September 2021
Mary Hutchings 's avatar
Mary Hutchings

Caring, friendly and professional service

5
My call With customer services was very informative, friendly and lady actually cared about my worries Reviewed on: 23rd September 2021
Anabela 's avatar
Anabela

Brilliant company

5
I haven't had to claim yet but my vet recommended pet plan to me Reviewed on: 23rd September 2021
Matt Young's avatar
Matt Young

Easy renewal

5
Great to know the cover is automatically renewed each year and we are informed just before it is due. Reviewed on: 23rd September 2021
Liz's avatar
Liz

over 12 Year perfect Partner

5
In the past 12 years we have had 4 cats insured here, currently there are 2 cats left, and every claim was processed quickly and with complete satisfaction and treated positively up to 95%. We are very pleased and will remain enthusiastic customers of PetPlan for the next few years. Thank you for your great service Reviewed on: 23rd September 2021
DaisyAndOlivia's avatar
DaisyAndOlivia

Quick and Easy

4
Quick and easy to set up the policy. Quick and easy to process a claim. Quick and easy for the Vet to be paid. Reviewed on: 23rd September 2021
Lynne Wright's avatar
Lynne Wright

Fast, efficient and friendly

5
The claim only took 1min online and then I emailed the receipts as the treatment progressed. Very easy to deal with. Very pleased with the service. Reviewed on: 23rd September 2021
Tariq Mahmood's avatar
Tariq Mahmood

Amazing value

5
The only insurance policy provider that I'd recommend to anyone Reviewed on: 23rd September 2021
Joyce Teasdale's avatar
Joyce Teasdale

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