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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Fast, efficient and friendly

5
The claim only took 1min online and then I emailed the receipts as the treatment progressed. Very easy to deal with. Very pleased with the service. Reviewed on: 23rd September 2021
Tariq Mahmood's avatar
Tariq Mahmood

Amazing value

5
The only insurance policy provider that I'd recommend to anyone Reviewed on: 23rd September 2021
Joyce Teasdale's avatar
Joyce Teasdale

Your telephone service is disgusting

1
I have just waited over 23 minutes to speak to one of your agents this service needs to improve the amount of money you charge for your policies and having to wait this amount of time to speak to someone need to improve or you need to have a call back service!!!!!!! I am still waiting for a call on your call back service on the contact us. I will be waiting to see how much the call to you has cost me and I expect you to meet this cost!!!!!!!!!!!!!!!!!!! Reviewed on: 23rd September 2021
Mr Roger Rolph's avatar
Mr Roger Rolph

Excellent support

5
This is not the cheapest policy on the market but PetPlan have always been prompt in paying claims, have always paid the claims and have been kind and understanding. Reviewed on: 23rd September 2021
helen Walley's avatar
helen Walley

Easy to use app. Great prices

5
Would recommend to anyone. Covered for life is the policy we have for our Labrador. Come in handy a few times Reviewed on: 23rd September 2021
Connor's avatar
Connor

Reliable

5
Why not pick the insurer that 95% bets would recommend and use for their own pets Reviewed on: 22nd September 2021
Ian's avatar
Ian

Brilliant pet support

5
We are with petplan for over 7 years now. We never had bad experience - always well supported during stressful time with our lovely cats. Reviewed on: 22nd September 2021
Anna's avatar
Anna

Excellent

5
We have had to make 2 very large claims in the past 2 years and the paid directly to the vet super quickly with no hassle Reviewed on: 22nd September 2021
Lyndsay Mackay's avatar
Lyndsay Mackay

Brilliant value

5
I have had my dog insured with Pet Plan since we got her 3 yrs ago. Yes the fee has gone up but within a realistic range Would not change insurers Reviewed on: 22nd September 2021
Claire Roberts's avatar
Claire Roberts

Just another scam Pet Insurer

1
My experience was that that the Insurer will find an excuse not to pay . Reviewed on: 22nd September 2021
Binn's avatar
Binn

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